Patient Experience Summary

Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.

Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.

Appointment

52.14 %
Average

Reception

58.32 %
Average

Cleanliness

82.56 %
Great

Care

79.87 %
Great

Respect

62.78 %
Average

Seen on time

55.43 %
Average

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DP

Dilip P. Google one year ago

Rating

Excellent!

Smooth morning visit at the clinic

During my recent visit to the medical clinic, I was thoroughly impressed by the courteous and professional demeanor of both the receptionist and the nursing staff. Moreover, I noticed significant improvements to the waiting area compared to my previous experiences.

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A

Anonymouse one year ago

Rating

Average!

  • Appointment

    Bad
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Average
  • Respect

    Poor
  • Seen On Time

    Poor

Not a great gp

Very bad gp practice been calling for so long for an appointment for my mother they always say doctor will get back to you and never does one of the most worst gp round here Along with that they are not respectful and only spend time talking to eachother and giggling about not paying attention to any of there patients

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TB

Teji B. Google one year ago

Rating

Excellent!

Welcoming staff made my dental visit easy

Exceptionally supportive and welcoming personnel. Immaculate and contemporary medical facility

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TJ

Thangavadivelu J. Google one year ago

Rating

Excellent!

Quick Saturday Morning Health Check

Saturday morning clinic proved beneficial. The staff members are excellent. I endorse this Surgery

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CT

Claudia T. Google one year ago

Rating

Excellent!

Friendly staff made my checkup easy

Excellent medical facility during my visit. The physicians and staff were incredibly pleasant and helpful. Much appreciation for their care.

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CM

Connie M. Google one year ago

Rating

Excellent!

Friendly Team Made My Day

Incredible team and personnel. Extremely supportive - my gratitude goes out to everyone involved.

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SP

Sandya P. Google one year ago

Rating

Excellent!

Quick and Friendly Saturday Checkup

Excellent medical professionals, weekend morning consultation went smoothly and met expectations

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NA

Nani A. Google one year ago

Rating

Excellent!

Comfortable chat with caring medical team

Hi Team, The medical practice boasts a welcoming team. Patients can comfortably discuss their issues in a private and supportive environment. I wholeheartedly endorse this healthcare facility.

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MS

Muthu S. Google one year ago

Rating

Excellent!

Quick and Helpful Morning Health Check

I had a pre-scheduled medical consultation, and during today's visit, the nurse performed a comprehensive health assessment, including a blood test. The healthcare professionals were incredibly helpful and competent. I'm truly grateful for their excellent service.

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SP

Sajana P. Google one year ago

Rating

Excellent!

Quick Care at Shaftesbury Medical

Last Thursday, my client, who lives in South Harrow, was unwell. I contacted the Surgery to schedule a GP appointment. The telephone response was quick, and I successfully secured a doctor's consultation. During the examination, the physician suggested conducting a blood test and ECG, which were promptly arranged with a healthcare professional on the same day. The reception staff demonstrated exceptional helpfulness. The doctor performed a comprehensive health assessment, and the ECG technician was extremely professional and courteous. I will confidently recommend this medical practice to both my family and clients. Kudos to Shaftesbury Medical for their outstanding service.

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MT

Mr. T. Google one year ago

Rating

Bad!

Two Great Doctors, Terrible Support Staff

Dr. Nizamuddin and Dr. Musa are the sole bright spots in this surgical experience. The front desk personnel and other physicians masquerading as medical professionals urgently require replacement and training in basic interpersonal communication. We're dealing with human lives here, and the incompetent staff demonstrate a complete lack of empathy, refusing to listen or provide meaningful assistance with patients' genuine concerns.

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YG

Yam G. Google one year ago

Rating

Excellent!

Friendly Staff Saved My Day

Incredibly supportive team. They provided exceptional care and attention. I wholeheartedly endorse this service.

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SS

Santosh S. Google one year ago

Rating

Excellent!

Quick Help When My Mother-in-Law Needed Care

I recently needed to schedule a medical consultation for my mother-in-law during her illness, and reaching out to this clinic was incredibly straightforward. The phone booking process was seamless, and I was impressed by how accommodating the entire medical staff was. From the physician to the nursing team, everyone demonstrated exceptional professionalism and genuine care. I can confidently say this is a medical practice I would enthusiastically endorse to anyone seeking compassionate healthcare.

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DM

Dhu M. Google one year ago

Rating

Excellent!

Quick and Efficient Doctor's Appointment

During my recent medical appointment, I handled the check-in process independently and was promptly summoned at my scheduled time. The physician conducted a comprehensive examination and coordinated immediate on-site diagnostics, including both a blood test and an electrocardiogram. The receptionist helpfully directed me to the correct room, and I was impressed by the immaculate and welcoming environment of the medical facility. I am truly grateful for the exceptional care and support provided by the entire staff. Excellent work, team!

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GN

Gina N. Google one year ago

Rating

Excellent!

Compassionate Care When I Needed Help

Incredible team and phenomenal physicians - I'm deeply grateful for the care and support you provided during my time of need

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SL

Santosh L. Google one year ago

Rating

Excellent!

Friendly staff made my day

Excellent service with friendly and accommodating personnel who are attentive to customer needs

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TB

T B. Google one year ago

Rating

Excellent!

Kind Staff Helped Me Feel Comfortable

During my visit to support a client, I was immediately impressed by the immaculate environment and the incredibly warm reception. Having accompanied numerous clients to various healthcare facilities before, this practice stood out for its exceptional hospitality. Every team member, from the physicians to the nursing staff, made me feel genuinely valued and appreciated. My sincere gratitude goes out to the entire team.

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RM

Richard M. Google one year ago

Rating

Poor!

App Crashed, But Caught My Health Issue

Completely useless booking platform. Their website is totally unreliable and keeps breaking down. The only reason I'm giving this two stars is that they at least recommend scheduling a health check even when no appointments can be made.

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HS

Hiren S. Google one year ago

Rating

Bad!

Terrible Wait During Critical Health Crisis

Their lack of concern for patients facing urgent medical needs is appalling.

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MM

Muhammad M. Google 2 years ago

Rating

Excellent!

Friendly doctors made my checkup easy

A top-notch general practice with incredibly compassionate and supportive medical professionals. The entire team, from doctors to support staff, consistently demonstrates a warm and caring approach to patient care.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84235500
  • The Shaftesbury Med Ctre 39 Shaftesbury Parade South Harrow Middlesex HA2 0AH

Patient Experience Summary

Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.

Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.

Appointment

52.14 %
Average

Reception

58.32 %
Average

Cleanliness

82.56 %
Great

Care

79.87 %
Great

Respect

62.78 %
Average

Seen on time

55.43 %
Average
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