The Shaftesbury Medical Centre

Terrible Service at This Disorganized Place

Managed by ineffective employees. Avoid this place as they'll only induce stress. Their internal communication is poor, their explanations are confusing, and they seem unable to clearly articulate their procedures. It's evident that proper staff training is severely lacking.

Helpful Dr. Nizamuddin Explained Everything Clearly

I've consistently enjoyed top-notch care at the Shaftesbury Medical Centre. During my recent visit with Dr Nizamuddin, I left feeling more informed about my health, as he consistently dedicates time to thoroughly explaining my medical situation. I've also had positive interactions with Dr Musa in the past. Having been a patient at this centre for an extended period, I've consulted Dr Nizamuddin multiple times. He is truly an exceptional physician. I wholeheartedly endorse this medical centre to anyone seeking compassionate and attentive healthcare professionals.

Receptionist Ignored My Urgent Medication Need

DISRESPECTFUL STAFF ZERO COMPASSION Attempted to communicate via phone with an incredibly discourteous and unaccommodating front desk employee who completely disregarded my request for medication guidance. The receptionist displayed zero professional courtesy or interpersonal skills necessary for patient interaction. I clearly articulated my urgent medication requirements, only to be dismissively told "sorry, can't help." It was evident the receptionist possessed neither empathy nor appropriate medical knowledge to engage with patients professionally. Terrible encounter that left me profoundly distressed!

Jigna's Amazing Help at Shaftesbury Medical

Shaftesbury medical center is absolutely top-notch, and Jigna at the reception is consistently incredible. She's always ready to assist and goes above and beyond in her customer service. Jigna is truly the best front desk staff, and her helpfulness is unmatched. If you ever decide to leave this workplace, please let me know!

Receptionists Ruined My Healthcare Experience

Absolutely dreadful service!!! The front desk staff display an appalling attitude and are completely unhelpful! They blatantly fabricate information about their operating hours and appointment scheduling! They falsely claim the clinic is closed on weekends when it's actually open! Patients are forced to plead just to secure a pre-arranged consultation. Despite lacking any medical qualifications, these receptionists demand patients disclose the purpose of their doctor's visit! What's more alarming is their unrestricted access to sensitive personal data, which I strongly suspect constitutes a clear violation of data protection guidelines.

Receptionist Ruined My Doctor's Visit

The medical staff is friendly, but the front desk personnel seems completely disinterested in helping patients.

Jigna Made My Check-In Super Smooth

Jigna, the receptionist, has been truly outstanding, demonstrating remarkable professionalism and providing exceptional support and service. Her helpfulness and meticulous approach are truly commendable.

Frustrating Morning Calls Lead to No Appointments

Completely ineffective reception service. They insist you phone at 8am, which we did, maintaining our spot in line, only to be informed they have zero available appointments. This occurred to me three separate times! Total mockery, the receptionist displays zero concern and questions why I'm upset, but it's frankly not their concern! They ought to eliminate this ridiculous 8am appointment call-in policy as it's nothing more than a futile exercise in frustration.

Awful Receptionists Ruined My Doctor's Visit

The front desk staff are incredibly frustrating to interact with, causing significant delays in scheduling appointments and obtaining blood test results. The administrative process at this general practice is completely inefficient. On a positive note, the physicians themselves are quite courteous and professional.

Friendly doctors who really listen

Exceptional medical care and compassionate healthcare from an excellent general practice. Dr. Azeri and Dr. Musa provided a truly remarkable and satisfying patient experience.

Caring Doctors Who Really Listen

Dr Nizzamuddin and Dr Musa demonstrate exceptional care and consideration, both towards us and their entire patient base.

Friendly Doctors Who Really Listen

An exceptional general practice located in Harrow. The physicians here demonstrate remarkable accessibility and are incredibly welcoming to their patients.

Frustrating phone lines at my local practice

Spent three consecutive workdays unable to connect, which has completely frustrated me. I'm definitely switching healthcare providers in the near future.

Endless Wait for a Simple Medication Refill

I attempt to schedule a consultation, but they claim no availability, instructing me to ring back at 8am the following workday. Upon doing so, they again state no appointments exist. For several months, I've persistently requested my prescription be set to automatic repeat, yet they've completely failed to address this. Additionally, every time I contact them, I'm stuck waiting first in line for thirty minutes before anyone even picks up the phone. The service is absolutely abysmal.

Warm Welcome at the Clinic

The personnel at the front desk and medical professionals were exceptionally welcoming and warm.

Missed Appointments and Frustrating Wait Times

The absolute worst service imaginable. Completely deceptive. They scheduled my appointment for 11:15, but upon arrival, they claimed no record of it and that the time was never confirmed. They rebooked me for 2 pm, and when I arrived, The receptionist insisted I was still on the waiting list. After showing them my message proof and threatening to get angry, they finally agreed to see me. They even sent me to the pharmacy to get medication without conducting any proper examination I would give them zero stars if I could

Friendly doctors made my day better

Outstanding medical attention from the doctors and phenomenal support from the entire team.

Endless Wait on Customer Support Line

Are you even capable of picking up the phone? I sat as the first caller in the queue for a quarter of an hour and still wasn't able to speak with anyone, and I'm absolutely fed up. I've been dealing with this frustration for weeks, and I'm completely exhausted by the constant lack of response to my calls.

Dr. Musa great, but reception staff terrible

Dr. A. Musa stands out as the premier physician in the Harrow region. The doctor provides outstanding care!!! However, the reception team is absolutely terrible!! They'll say anything to get rid of you on the phone!!! I've spent over a week trying to resolve my medication issue AFTER MAKING 4 SEPARATE CALLS, and I'm dealing with RESPIRATORY AND OXYGEN-RELATED HEALTH CHALLENGES!!! I was forced to summon an ambulance just to get medical attention!!! APPALLING!!! The only reason I'm staying is my long-standing connection to this practice since their days on BUTLER AVENUE, WEST HARROW, and my respect for Dr. Musa. Otherwise, I'd DEFINITELY be seeking an alternative clinic!!! I AM UTTERLY FRUSTRATED WITH THE RECEPTION STAFF – HOW MANY BRAIN CELLS DO YOU REALLY NEED FOR THAT JOB!!!

Friendly Staff Made My Doctor Visit Easy

The front desk staff Maria and Naina are incredibly courteous, well-informed, and exceptionally supportive. An excellent medical procedure with outstanding physicians as well. Much appreciation!