Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.
Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.
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Feedback on this practice reveals a stark divide between clinical and administrative experiences. Medical professionals, particularly physicians, consistently receive praise for their compassion, professionalism, and clinical expertise, with patients highlighting thorough consultations, effective communication, and genuine care. However, reception experience presents significant challenges, with multiple patients reporting difficulties with phone contact, appointment booking, and staff courtesy. Long waiting times on phone lines, inconsistent appointment availability, and instances of disrespectful reception behaviour are recurring concerns that undermine confidence in accessing services. Several patients noted that while doctors excel at providing care, front desk interactions fall short of expectations, creating frustration despite clinical quality.
Positive feedback also emphasises the practice's welcoming environment, organisation, and efficiency during actual appointments, with patients appreciating the digital platform and responsive service once they reach clinical staff. The booking experience and initial access remain problematic areas requiring attention, particularly around phone responsiveness and the clarity of appointment scheduling procedures. Patients value the practice's compassionate approach to care delivery, though administrative barriers sometimes prevent them from experiencing this care seamlessly.
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Cleanliness
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Garima C.
4 years ago
Excellent!
Caring Team Helped Us Through Surgery
I've been collaborating with this surgical practice for several years and have consistently appreciated their assistance. I would like to express my gratitude to the entire team for their unwavering support.
Suman R.
4 years ago
Excellent!
Quick recovery after knee procedure
Exceptional medical procedure.
گل ج.
4 years ago
Excellent!
Friendly Team Made My Day Right
The personnel were incredibly supportive and competent. I was thoroughly satisfied with the overall service, with special praise for the welcoming and efficient front desk team.
Narmin S.
4 years ago
Excellent!
Compassionate doctor who truly listens
Dr Nizamuddin is an exceptional general practitioner who truly stands out. He meticulously walks patients through medical information, demonstrating remarkable patience and a soothing demeanor that instantly puts you at ease. His compassionate approach is incredibly reassuring, and I cannot speak highly enough of his medical care. If the rating system allowed, I would absolutely give him a perfect score!
Ian D.
4 years ago
Excellent!
Quick Saturday response from Dr Nizamuddin
I utilized the digital medical consultation platform recently. After submitting my health concern on Friday, I was promptly contacted and had a consultation with Dr Nizamuddin the very next day. I had initially anticipated waiting around a week for any response. I'm genuinely impressed with the efficiency of their service.
Maricel M.
4 years ago
Excellent!
Quick and friendly staff
Absolutely top-notch customer experience!
Veronica G.
4 years ago
Excellent!
Thorough checkup with caring Dr. Nizamuddin
A consultation with Dr. A Nizamuddin offers a thorough and welcoming experience.
Georgescu V.
4 years ago
Excellent!
Caring consultation with Dr. Nizamuddin
An exceptionally welcoming and competent consultation with Dr. A Nizamuddin. I deeply appreciate the outstanding care delivered by the Shaftesbury Medical Centre.
Clive S.
4 years ago
Excellent!
Dr Nizamuddin's Calm Guidance During Covid
The medical professionals here are top-notch, with Dr. Nizamuddin standing out for his exceptional support during COVID-19, particularly regarding vaccination complexities. His communication style is remarkably soothing, instantly putting patients at ease and instilling a sense of trust. I cannot emphasize enough how much I endorse this practice and this physician.
Paul O.
4 years ago
Bad!
Rude Doctors Ruined My Whole Appointment
Extremely poor demeanor exhibited by physicians and front desk personnel, creating an unwelcoming and frustrating patient experience
Froylan L.
4 years ago
Excellent!
Quick and Helpful NMC Registration Checkup
Dr. Nizamuddin demonstrated exceptional professionalism and kindness during my visit. He promptly accommodated my urgent appointment, conducted a comprehensive health examination, and assisted me with preparing the necessary health documentation for my NMC registration. I'm especially grateful to the front desk staff and their manager, who handled my request with utmost priority and efficiency. Sincere appreciation goes out to the entire team for their outstanding service.
Thedoctorjamie T.
4 years ago
Excellent!
Smooth Online Booking at Nizamuddin Surgery
Dr Nizamuddin is an exceptionally supportive and considerate general practitioner. The medical practice demonstrated tremendous compassion when helping a family member of mine. Their digital platform is truly excellent - most medical needs can be efficiently managed online and with great speed - so if you're struggling to secure an appointment (given how overwhelmed all GP practices are currently), I strongly recommend utilizing their online system first!
Rachel N.
4 years ago
Excellent!
Compassionate Care for My Complex Medical History
The medical professionals at this clinic are truly exceptional and consistently exceed expectations. They demonstrate remarkable compassion and professionalism. I was thoroughly impressed with the comprehensive care I experienced today, especially considering my intricate medical background, and I continue to be grateful for the outstanding treatment I've received previously.
Anne G.
4 years ago
Average!
Rude receptionist ruined my post-surgery care
I've been receiving care at this practice for quite some time, and while the medical professionals are exceptional, some of the front desk staff unfortunately fall short. On August 6th, I was reduced to tears by a particularly insensitive receptionist. Having just undergone significant heart surgery two weeks ago, I was expecting a more compassionate approach. I was told to see a nurse and have a phone consultation with a doctor, rather than a direct physician check of my surgical wounds. These receptionists are undermining the excellent reputation of the caring and skilled doctors who work here.
Haider A.
5 years ago
Excellent!
Caring Doctor Helped Me Understand My Condition
I'm truly delighted with my consultation with Dr. Nizamuddin, who conducted a comprehensive assessment of my medical condition. I extend my heartfelt gratitude for your compassionate, considerate, and supportive guidance. May divine blessings be bestowed upon you and your loved ones.
Pradeepan V.
5 years ago
Excellent!
Dr. Nizamudin and Team Have Been Great
Over the past eight years, I've been a patient at Shaftesbury Medical Centre, and I couldn't be more satisfied with their services. The medical staff, including Dr. Nizamudin, Dr. Musa, and other physicians, are incredibly supportive and compassionate. While booking an appointment can occasionally be challenging due to their high demand, I fully appreciate the reasons behind the busy schedule. I wholeheartedly endorse this practice and extend my sincere gratitude to Dr. Nizamudin and his wonderful team.
Shuab K.
5 years ago
Excellent!
Dr. Nizamuddin's Care Saved My Day
I've been receiving care at Shaftesbury Medical Centre for a considerable period and feel compelled to share my exceptional experience. The entire team, from front desk personnel like Pam to the physicians, consistently demonstrate outstanding professionalism, courtesy, and warmth. Dr. Nizamuddin, in particular, is remarkably dedicated, always ensuring he provides comprehensive support whenever I'm experiencing health challenges. I cannot speak highly enough about this medical practice.
S M.
5 years ago
Bad!
Worst doctor's visit when I'm sick
Unwelcoming front desk staff made an already uncomfortable medical visit even more stressful, falling far short of the compassionate service you'd hope for when you're not feeling your best.
Calvin M.
5 years ago
Excellent!
Friendly Staff Made My Doctor's Visit Easy
Outstanding medical practice with exceptional personnel. The staff demonstrates remarkable courtesy and provides top-tier patient support, earning a perfect score for their service quality.
Jacarus P.
5 years ago
Bad!
Rude Staff Killed Our NHS Number Request
Utterly discourteous front desk staff displaying a complete lack of basic etiquette. When we sought help regarding our family's NHS identification numbers, we were met with an incredibly disrespectful interaction.