The Shaftesbury Medical Centre

Staff made me feel unwelcome

The front desk staff display a consistently unwelcoming and discourteous demeanor.

Rude Staff Ruined My Entire Doctor's Visit

Staff at the front desk lack basic communication skills when interacting with patients, making for an uncomfortable and unprofessional experience.

Rude Receptionists Ruined My Clinic Visit

Abysmal customer support. Discourteous and incompetent front desk staff. Steer clear of this medical facility. Seek out a more professional alternative. They completely disrespect patients' time. Endless waiting periods on telephone lines. Particularly offensive senior receptionist. Iffy needs to be terminated. She's actively driving away potential clients. The practice must overhaul their reception team and recruit welcoming, helpful personnel.

Long Wait Drove Me Crazy

The delay is absurd, I spent 40 minutes waiting to be seen despite having a scheduled appointment. They absolutely need to address this issue!!!!!

Frustrating Morning at the Doctor's Office

The medical service here is absolutely abysmal. The physicians appear even less informed than the patients, and the front desk staff are either discourteous or desperately trying to rush you away. Scheduling an appointment is like navigating an impossible maze, and getting through on their phone line is equally challenging. The most infuriating part is when you physically arrive at 8AM to book a slot, and they insist you "call at 8AM" - despite standing right in front of them. I went out of my way to be present in person, yet they inexplicably prefer a lengthy, frustrating phone interaction where you're left waiting on hold for half an hour. My proactive approach means nothing to them. Would give it 0 stars if I could.

Iffy's Warm Care for My Elderly Mom

Shaftesbury Medical Center is an exceptional general practice clinic! The team members are warm, compassionate, and supportive. As someone who frequently accompanies my elderly mother to appointments, I have nothing but praise for the entire staff. Particularly outstanding is Iffy, who consistently demonstrates remarkable professionalism, kindness, and dedication. Despite her busy schedule, she always manages to provide personalized care, greeting us with her lovely smile and genuinely inquiring about my mother's well-being. Iffy consistently goes far beyond her basic job responsibilities to ensure patients receive top-tier service. I wholeheartedly endorse this medical practice and would enthusiastically recommend it to anyone seeking outstanding primary healthcare.

Frustrating morning call that went nowhere

After attempting to schedule an appointment early in the day, I was subjected to a 30-minute wait, only to have my call abruptly terminated right when I was next in line to speak with someone.