Patient Experience Summary

Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical professionals and nursing staff consistently receive praise for compassionate care, professional expertise, and attentive patient support. The recently relocated facility is noted for its modern design, cleanliness, and convenient amenities including parking. However, reception experience presents a stark contrast, with numerous patients reporting discourteous behaviour, poor telephone responsiveness, and difficulty accessing appointments.

Specific concerns include long waiting times for callbacks, appointment cancellation issues, and medication management delays. Several patients describe the booking system as unnecessarily complex and cite barriers to care created by reception staff attitudes. Communication challenges are evident across multiple reviews, with some patients reporting difficulty reaching the practice by phone and inconsistent follow-up on clinical matters. While some recent reviews indicate improvement following the practice relocation, with patients noting more welcoming reception staff and efficient service, earlier feedback suggests systemic issues with appointment availability and courtesy that have prompted some patients to seek care elsewhere.

Appointment

48.92 %
Poor

Reception

42.31 %
Poor

Cleanliness

78.45 %
Great

Care

75.89 %
Great

Respect

45.67 %
Poor

Seen on time

52.34 %
Average

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CC

Catherine C. Google one year ago

Rating

Excellent!

Amazing facility with top-notch customer care

Exceptional customer care. The recently constructed facility boasts a contemporary design with ample room, and the parking area is more than sufficient.

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SG

Steve G. Google one year ago

Rating

Excellent!

Smooth and caring medical experience with doctor

Received excellent guidance from a personable physician during my recent visit, and scheduling the consultation was straightforward and convenient.

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BA

Belinda A. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

I wholeheartedly endorse Dr Will Owen at the Simpson Centre, Beaconsfield, for his lucid, competent, and attentive medical guidance, coupled with a comforting and supportive demeanor.

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MT

Mike T. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Louise Carter provided exceptional care, creating a welcoming environment where I felt completely at ease discussing my health concerns. Her punctuality and professionalism were remarkable. I am truly appreciative of Dr. Carter and the Simpson centre, who have been my trusted healthcare providers for over a decade. My sincere thanks to them!

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SW

Sharon W. Google one year ago

Rating

Excellent!

Quick care and compassionate medical support

I was struck by how quickly I was seen - called at 8:30am and had my appointment at 12:20. The receptionist was compassionate and highly competent. Dr Carter provided a comforting and comprehensive examination. With optimism, I anticipate her recommended x-ray and blood tests will lead to a positive health outcome. Heartfelt appreciation.

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GM

Gerald M. Google one year ago

Rating

Excellent!

Exceptional care and compassionate medical support

Significant progress has been observed. The entire team demonstrates exceptional attentiveness and understanding towards patient requirements. The service is both highly professional and welcoming. Excellent work.

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MH

Maddie H. Google one year ago

Rating

Excellent!

Compassionate nurse made my medical visit amazing

The nursing staff was exceptionally compassionate and supportive, making my entire interaction truly pleasant and positive.

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CT

Catherine T. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient staff

In recent times, following their relocation, this medical practice has significantly improved. I consistently find myself impressed by their exceptional service. The receptionists are notably courteous, supremely helpful, and always willing to accommodate same-day appointments. They're particularly wonderful with children, making my toddler feel comfortable, and overall, they provide an outstanding healthcare experience.

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NH

Nahida H. Google one year ago

Rating

Excellent!

Exceptional medical care with one minor hiccup

I've been a patient at this medical practice for two years, and I can confidently state it's the most exceptional one I've encountered. Every interaction has been positive, with one exception: an appointment with a physician assistant who seemed unfamiliar with a standard medical condition. Following that experience, I've consistently requested GP-only appointments, which the surgery has readily accommodated. The general practitioners are truly outstanding - compassionate and attentive, taking time to listen without making patients feel hurried. The facility is well-maintained, and the reception team consistently demonstrates professionalism and efficiency. While wait times can be lengthy, this is unfortunately typical across most healthcare providers. Overall, this surgery stands out for its high-quality care and patient-centered approach.

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AV

Alexander V. Google one year ago

Rating

Excellent!

Compassionate doctor helped me regain my confidence

After relocating to Beaconsfield recently, I found the facility to be conveniently situated and meticulously arranged. The personnel are exceptionally friendly, always ready to provide guidance and complete tasks with remarkable speed and precision. On two separate occasions, I was attended to by Dr. Anna Foka. I was dealing with a challenging condition that had significantly disrupted both my personal and professional spheres. Dr. Foka conducted a thorough examination and prescribed a treatment that swiftly enabled me to resume my normal routine and restore the confidence I had previously lost.

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CF

Claire F. Google one year ago

Rating

Excellent!

Perfect guidance from start to finish

Professional and helpful service with crystal-clear guidance and a welcoming, streamlined manner.

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HB

Hazel B. Google one year ago

Rating

Excellent!

Amazing healthcare with caring and efficient staff

I am absolutely full of admiration for this medical practice and its physicians, along with the entire team - from the initial phone contact to walking through the door, everyone is incredibly supportive and welcoming. I called early this morning, and by 9:15, considering the surgery opens at 8:30, I had already collected my prescription and begun my treatment. I truly believe no other healthcare provider could have been more efficient or caring. I am immensely thankful for this exceptional medical facility.

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TT

Toyin T. Google one year ago

Rating

Excellent!

Attentive nurse goes above and beyond expectations

Attentive care provided. The nurse diligently ensured my comfort and needs were met. She helpfully informed me about vaccine eligibility I was unaware of. As a result, I completed two additional health tasks I hadn't initially intended. Kudos to Amelia for her proactive and thoughtful approach.

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KC

Katie C. Google one year ago

Rating

Poor!

Disappointing medical care after twenty years of loyalty

I've been a patient at this practice for over two decades and typically only seek medical attention when absolutely essential. After persistently advocating for a diagnosis for eight years and being dismissed as overly dramatic or imagining symptoms, being repeatedly told I was too young for the condition, I was ultimately vindicated when finally receiving a confirmed diagnosis after enduring prolonged suffering. During my consultation to discuss the diagnosis, the doctor was so unfamiliar that he requested I explain the condition, despite it affecting 1 in 20 people - a prevalence that makes it far from rare and something a medical professional should understand. He could have easily conducted a brief research prior to my appointment, knowing I was coming to discuss this significant health development. On the same visit, when I mentioned potential infection in my surgical wounds, the doctor's response was a dismissive "oh okay" without even requesting to examine them. My family and friends have also observed a significant decline in the practice's medical expertise and patient care in recent years. Consequently, I will be seeking medical services elsewhere in the near future.

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RS

Rupika S. Google one year ago

Rating

Excellent!

Compassionate doctor transformed my health journey

My interaction with Dr. Carter was exceptionally comforting and supportive. She attentively heard me out and comprehensively addressed every inquiry, which helped calm my anxieties. I was impressed by her professionalism and warm demeanor. I consider myself incredibly lucky to have connected with her. After navigating two extremely challenging years of health struggles, I truly feel transformed. I am immensely grateful and cannot express my appreciation enough.

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HH

Harleen H. Google one year ago

Rating

Excellent!

Compassionate care when we needed it most

I've recently needed urgent medical consultations for my children and myself, and I am incredibly grateful to the entire staff—from the welcoming receptionist to the compassionate doctors—for their exceptional support, caring approach, and willingness to help during our time of need.

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BB

Bxhi B. Google one year ago

Rating

Excellent!

Incredible hospital with supportive and professional medical team

During my clinical rotations, I was fortunate to train at this incredible medical facility. The senior physicians who mentored me were phenomenal, demonstrating exceptional patient care and professionalism. Additionally, the hospital is modern and state-of-the-art, with outstanding facilities that truly impressed me.

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HH

H&t H. Google one year ago

Rating

Excellent!

Efficient healthcare with a personal touch

Visited my primary care physician recently and was promptly directed to the next steps - excellent care and welcoming front desk team. Strongly endorse! Hanna

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DE

David E. Google one year ago

Rating

Excellent!

Friendly nurse made travel shots a breeze

Amelia provided exceptional assistance during our travel vaccination process, demonstrating professionalism, warmth, and skill. Her friendly demeanor and competence made getting our shots for Chile a smooth and pleasant experience.

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PN

Paul N. Google one year ago

Rating

Excellent!

Exceptional service that truly exceeded my expectations

Superb service and highly professional approach.

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Patient Experience Summary

Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical professionals and nursing staff consistently receive praise for compassionate care, professional expertise, and attentive patient support. The recently relocated facility is noted for its modern design, cleanliness, and convenient amenities including parking. However, reception experience presents a stark contrast, with numerous patients reporting discourteous behaviour, poor telephone responsiveness, and difficulty accessing appointments.

Specific concerns include long waiting times for callbacks, appointment cancellation issues, and medication management delays. Several patients describe the booking system as unnecessarily complex and cite barriers to care created by reception staff attitudes. Communication challenges are evident across multiple reviews, with some patients reporting difficulty reaching the practice by phone and inconsistent follow-up on clinical matters. While some recent reviews indicate improvement following the practice relocation, with patients noting more welcoming reception staff and efficient service, earlier feedback suggests systemic issues with appointment availability and courtesy that have prompted some patients to seek care elsewhere.

Appointment

48.92 %
Poor

Reception

42.31 %
Poor

Cleanliness

78.45 %
Great

Care

75.89 %
Great

Respect

45.67 %
Poor

Seen on time

52.34 %
Average
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