The Simpson Centre

Exceptional care from dr watts and team

I stopped by the medical office and consulted with Dr. Watts. The referral procedure was remarkably streamlined and executed with precision and compassion. Dr. Watts demonstrated a comprehensive approach, carefully addressing my needs and ensuring prompt follow-up care. Moreover, the front desk personnel were incredibly cordial and helpful, transforming what could have been a stressful encounter into a pleasant interaction. Top-notch service from start to finish!

Exceptional medical care from friendly professionals

Dr. G. Nott and Dr. K. Grint are incredibly professional and consistently supportive, truly exceptional healthcare providers.

Exceptional healthcare professional with compassionate approach

Dr. Gemma Nott consistently demonstrates the highest standards of professionalism, delivering swift, comforting, and polite service with remarkable skill and care.

Fantastic local gp surgery with quick appointments

Swift and responsive medical care from the general practitioners. Easy to secure consultations, both face-to-face and via telephone. Truly appreciate my neighborhood health center.

Friendly and professional team exceeded my expectations

The team here is outstanding - each employee demonstrates impressive expertise and goes above and beyond to provide exceptional assistance!

Friendly receptionist transforms medical practice into pleasant experience

The medical practice previously had skilled doctors but was marred by a terrible front desk experience. Their current receptionist is truly outstanding, completely transforming the atmosphere. It's now almost pleasurable to attend appointments, with short wait times, welcoming personnel, convenient parking, and an immaculate environment.

Amazing product that exceeded expectations

Excellent

Terrible customer service and endless phone wait

Being stuck on hold for more than thirty minutes just to reach a customer service representative is absolutely ridiculous.

Incompetent care worsens my medical condition repeatedly

I've now completed my fourth trek to this medical facility - a 2.2-mile journey from my residence - regarding a persistent condition that not only remains unresolved but has actually deteriorated with each successive 'treatment' attempt. Today's encounter reached a new low when the most recent physician questioned me about the previous doctor's medication prescription, displaying complete ignorance of my medical history. No prior documentation, no context, and it's glaringly obvious that the previous treatment has substantially exacerbated my condition. At this point, I am actively pursuing private medical alternatives and preparing to transfer to an alternative local NHS practice; my willingness to endure this farcical medical center has finally been exhausted.

Nhs digital system fails patient during lunch break

I understand the NHS is facing significant challenges and attempting to reduce unnecessary staff interruptions. One would hope they could at least implement a functional system. I received a text requesting blood pressure results via a provided link, which seemed straightforward since I have a test kit ready. However, the link was apparently locked due to overuse, forcing me to contact the surgery by phone. Upon calling, I endured a fifteen-minute wait with no response, while a recorded message informed me the phones were inactive between one and two, and suggested dialing 999 for urgent matters. I'm unable to even register a complaint about their malfunctioning system, as they appear preoccupied with their lunch break. The approach is decidedly unprofessional and inefficient - ultimately leaving me feeling frustrated and disheartened.

Excellent medical care at its absolute finest

I'm not typically someone who leaves feedback, but I felt compelled to share because this medical practice seems unfairly rated lower than it should be. Their team is exceptionally attentive and consistently demonstrates a commitment to outstanding patient care. The entire facility is modern and state-of-the-art, and they've clearly invested in having sufficient personnel to ensure patients are seen promptly and efficiently. Overall, I've been thoroughly impressed with every aspect of my experience here.

Incredible service saves family from persistent cough nightmare

Don't bother with the phone service. Visit the center directly, where the staff are incredibly supportive. In just half a day, they accommodated my entire family - myself, my spouse, and our child. We were examined and promptly given the long-awaited medication. Our persistent coughs are now subsiding. An enormous appreciation from all of us for their exceptional care.

Great healthcare experience at local clinic

I'm puzzled by the low ratings for this medical facility. The general practitioners here offer top-notch, swift care, and the center has been significantly improved following its recent renovation.

Worst medical reception experience ever

Shockingly discourteous front desk staff. Displayed clear impatience when I inquired about my blood test, dismissively claiming everything was okay and seemingly desperate to end our conversation. The customer service was utterly unacceptable and completely inconsistent with their recently updated facility's appearance!

Terrible service after decades of loyal patient care

I've been a patient at the Symptom Centre for over four decades. Today, while waiting for blood results, I was repeatedly told I'm first in the queue. WHAT A WASTE OF HALF AN HOUR????/ No apology was offered for the wait. They simply stated the result was normal with no further action required. NO suggestion to consult a GP about the underlying cause of my symptoms. One exceptional GP there rescued my life in 2007 after the diagnostic centre dismissively claimed I had a polyp and shouldn't worry, when it was actually cancer. Now the Simpson centre has discourteous reception staff, especially one particularly unpleasant woman who is rude both on the phone and in person. I'm planning to switch providers after 40 years of loyalty. Then I sought help for finger pain, was sent for an X-ray that showed nothing, and referred to a hand clinic. Two months later, absolutely no follow-up, and the pain persists. I desperately miss Dr. Wiggington, who was truly remarkable and saved my life. * Even one star is too generous

Impressive turnaround at simpson centre worth revisiting

The Simpson Centre has undergone remarkable progress in enhancing its service quality recently. I strongly recommend that anyone who previously criticized the Centre revisit and potentially revise their initial assessment.

Exceptional healthcare experience at new medical practice

I'm thoroughly amazed by the substantial enhancement across all aspects of the practice following their relocation. The updated facility is immaculately clean, offers ample parking, and conveniently features a pharmacy nearby. Every healthcare professional demonstrates extensive expertise and exceptional interpersonal abilities. The reception staff are equally welcoming and highly competent.

Terrible healthcare service destroys patient trust

The front desk staff were incredibly unhelpful and dismissive, treating patients with complete disregard. When my elderly mother, who is 71, required antibiotics, the receptionist callously refused to assist her. The level of service was appalling - it seems like you'd have better luck seeking medical attention at a hospital than getting any support from this practice. Their unprofessional and heartless approach is nothing short of outrageous.

Exceptional care when you need it most

Throughout the last four months, I've needed to reach out to the Simpson Centre multiple times, typically through Klinik. Each communication has been met with a prompt response, and on two separate instances, they've successfully scheduled urgent surgical procedures for me. The front desk staff have consistently demonstrated professionalism and kindness, while the physicians have been absolutely exceptional. I have no criticisms whatsoever regarding the care I've experienced. This level of service is especially impressive considering the current strain on medical practices.

Terrible customer service that leaves you frustrated

Completely worthless. It's virtually unattainable to connect with a live person.