The Spitalfields Practice
Poor! (82 reviews)
Poor! (82 reviews)
Feedback about this practice reveals a deeply polarised patient experience with significant inconsistencies across service areas. Appointment access remains a persistent challenge, with many patients reporting difficulty securing face-to-face consultations, extended waiting times both for booking and in-person visits, and instances of appointment cancellations. Reception experience emerges as a major concern, with multiple accounts of discourteous, dismissive, and unprofessional conduct from front desk staff, though some patients report courteous greetings. Communication and responsiveness issues are widespread, including missed phone consultation callbacks, poor coordination, and lack of clarity around procedures.
Medical staff performance is notably mixed. Several patients praise individual doctors and nurses for compassionate, thorough, and efficient care, while others describe dismissive attitudes, lack of empathy, and rushed consultations. The practice environment itself receives criticism regarding cleanliness standards, outdated facilities, and inadequate privacy arrangements, though some recent visitors report well-maintained spaces. A smaller group of long-standing patients express satisfaction with continuity of care and supportive staff, suggesting positive experiences are possible but appear inconsistent. The overall pattern indicates systemic organisational challenges affecting appointment availability, booking experience, and reception courtesy, alongside variable quality in clinical interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback about this practice reveals a deeply polarised patient experience with significant inconsistencies across service areas. Appointment access remains a persistent challenge, with many patients reporting difficulty securing face-to-face consultations, extended waiting times both for booking and in-person visits, and instances of appointment cancellations. Reception experience emerges as a major concern, with multiple accounts of discourteous, dismissive, and unprofessional conduct from front desk staff, though some patients report courteous greetings. Communication and responsiveness issues are widespread, including missed phone consultation callbacks, poor coordination, and lack of clarity around procedures.
Medical staff performance is notably mixed. Several patients praise individual doctors and nurses for compassionate, thorough, and efficient care, while others describe dismissive attitudes, lack of empathy, and rushed consultations. The practice environment itself receives criticism regarding cleanliness standards, outdated facilities, and inadequate privacy arrangements, though some recent visitors report well-maintained spaces. A smaller group of long-standing patients express satisfaction with continuity of care and supportive staff, suggesting positive experiences are possible but appear inconsistent. The overall pattern indicates systemic organisational challenges affecting appointment availability, booking experience, and reception courtesy, alongside variable quality in clinical interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ivana V.
3 years ago
Excellent!
Reliable local surgery that's always been there for me
I've been a patient at this medical center since 2013 and have absolutely no complaints. While the receptionists can come across as somewhat blunt, it's understandable given the high volume of patients they manage - I consistently received clear and prompt responses. The medical professionals, both doctors and nurses, have always been friendly, helpful, and efficiently addressed any concerns I raised. Grateful appreciation goes out to the entire team at this healthcare facility.
Miki M.
3 years ago
Bad!
Terrible doctor's office with zero patient care
Hands down, this is the most terrible medical practice I've encountered! Their staff demonstrates zero respect and completely disregards patient input. They act like they're competent, but in reality, they seem utterly clueless about everything imaginable!!!