The Stoke Road Surgery

Doctor unwilling to listen

Would not tell me what the blood tests were for. Was not notified about the positive test when it came back. Doctor jumped to conclusions about me. Incorrect conclusions. When I try to explain/ ask questions the same phrase was repeated, over and over again, preventing me from speaking. I suppose it works to keep requests for appointments down.

Compassionate care during my challenging work times

I'm currently experiencing significant workplace pressure, and I'm finding the team at Stoke Rd Surgery to be exceptionally understanding and compassionate. Their support during this challenging time is truly valuable to me, and I want to express my sincere appreciation for their kindness - thank you very much.

Frustrating healthcare experience with unhelpful staff

I wasted more than an hour on hold attempting to schedule an appointment, so I decided to visit the clinic in person. I'm dealing with a significant elbow swelling. The receptionist consulted with the on-call physician, then returned to say they'd send me an online link about my condition without even examining it. The link suggests I might need naproxen, but I'm left wondering how I'm supposed to obtain the medication without an actual appointment. Absolutely ineffective healthcare service!!!

Tragic medical experience with heartbreaking communication failure

Impossible to schedule, endless wait times on hold, minimal consistent medical attention, and they disregarded urgent communication about my son's recent passing. I am preparing to file an official grievance with this healthcare provider.

Great staff trapped in a broken system

The medical staff are exceptional, but the administrative side is utterly chaotic. I called about scheduling a blood test and was informed that my blood disorder wasn't prominently noted in my records. They claimed they would contact me in a fortnight to arrange an appointment, but suggested I should follow up if they fail to do so! I'm meant to undergo testing every half-year. This is merely one of numerous instances highlighting their profound lack of organizational competence.

Wonderful care from friendly doctors and staff

I'd like to express my complete satisfaction with the medical care provided at Stoke Road Surgery! The physicians are incredibly compassionate and attentive, always ready to listen and offer assistance. The reception staff are equally warm and welcoming. As I'm relocating and will need to transfer my medical records, I wanted to extend my heartfelt gratitude to the entire team, with a special mention to Amanda at the front desk, who has been particularly helpful and kind. Warmest thanks! Natalia

Friendly staff can't save incompetent doctors' poor service

The front desk team is absolutely delightful and incredibly supportive. Unfortunately, some of the doctors are frankly ineffective, appearing uncertain about the guidance they provide to patients and lacking credibility in their recommendations. As a result, patients often feel more bewildered after consulting them. When seeking basic advice and posing straightforward questions, receiving convoluted and unhelpful responses is frustrating, especially when you're already waiting anxiously for a return call.

Unwelcoming reception ruins healthcare experience for patient

I recognize that the NHS is under significant strain, but this does not excuse the discourteous and disrespectful behavior exhibited by the reception staff. There was no greeting, just a curt utterance of my name, devoid of any warmth or welcoming demeanor. Furthermore, they seem to deliberately avoid answering phone calls, leaving patients in limbo for extended periods. Such staff members are contributing to the additional stress on the NHS, compounding the existing challenges faced by the healthcare system.

Unexpected lifesaver during my travel health emergency

Utterly fantastic! As an international traveler, I was uncertain about navigating the local healthcare system during an urgent medical need. To my pleasant surprise, I was consulted by a physician just half an hour after registering at the clinic. The level of care was exceptional, and I'm thoroughly impressed. Sincere gratitude goes to the incredibly warm and supportive receptionist and the remarkable doctor who attended to me 🤩

Friendly doctors made my health journey comfortable

Over the past year living in this area, I've visited the surgery multiple times due to ongoing health challenges. Having transitioned from a family practice my relatives had been with for six decades, I was naturally apprehensive about joining a new medical center. My previous surgery had wonderful doctors, nurses, and reception staff, so I was understandably nervous about changing practices. However, my concerns were completely unfounded. This is genuinely the most welcoming medical practice I've ever experienced. The doctors are consistently helpful, understanding, and excellent at putting patients at ease. I've encountered three physicians in particular who were remarkably kind and professional while maintaining clinical expertise. Unlike my previous experiences, where I'd feel anxious and panicky before appointments, here I feel completely confident. I truly believe the staff are committed to providing the best possible care. While I understand it's a busy full-time surgery and immediate appointments aren't always possible, they clearly strive to accommodate patients' needs as effectively as they can. All staff members have been consistently supportive and dedicated to helping patients. The only minor drawback is the bathroom location, but that's a trivial concern compared to the quality of medical care, which is excellent. I'm genuinely impressed with this medical practice.

Exceptional care that truly makes a difference

I am absolutely full of praise for this exceptional medical procedure. The team demonstrated remarkable professionalism, medical expertise, and compassionate care during our most challenging moments. Our deepest gratitude goes out to the entire staff.

Frustrating service with unhelpful staff at medical practice

Getting in touch through their telephone system is an exercise in frustration. Just like previous reviewers have noted, the staff seem disgruntled and occasionally discourteous. Without a doubt, this is the most subpar medical practice I've encountered, and it's not even close. The sole redeeming quality is that the facility itself maintains a pristine and well-organized environment.

Terrible service from unhelpful medical receptionist

I attempted to schedule an urgent medical consultation and was met with an incredibly discourteous receptionist. Despite being familiar with the challenges facing the NHS, having worked in the system myself, I found the lack of professionalism unacceptable, particularly in a healthcare setting. The receptionist displayed complete indifference, showed zero empathy, and was entirely devoid of basic courtesy.

Compassionate care with top-notch surgical expertise

Top-notch medical procedure. Incredibly warm and hospitable staff. Streamlined referral process and dependable service. Wonderful sense of community atmosphere.

Disrespectful staff made me want to switch doctors

The staff appear dismissive and disrespectful towards me, seemingly due to my age. Despite being 16 and fully capable of managing my own medical appointments, they consistently treat me poorly. I've reached out multiple times regarding ongoing issues, but they've been uninterested and condescending, acting as if my concerns are trivial. Their attitude has become so frustrating that I'm seriously considering finding a different healthcare provider.

Terrible service that discriminates against youth

The employees demonstrate a clear lack of empathy, particularly towards younger customers, and their unhelpful attitude only serves to escalate tension and frustration during interactions.

Caring and compassionate healthcare team at stoke road

Stoke road surgery boasts incredibly welcoming and supportive front desk staff who consistently demonstrate warmth and assistance. The medical professionals, including both doctors and nurses, are equally compassionate and responsive. Overall, I would characterize this as an exceptionally caring healthcare facility.

Terrible service and unprofessional medical staff nightmare

Absolute disaster of a surgical experience! The front desk staff are incredibly discourteous! Based on other feedback, it's evident that management completely ignores these ongoing problems and nothing has changed!!!

Exceptional healthcare that truly cares and listens

Truly exceptional... I can confidently say this medical practice is unparalleled in my experience. The personnel are warm, compassionate, understanding, and genuinely attentive. Dr. Johnson deserves special recognition - she was phenomenal. During a challenging health situation, she expertly guided me, ensuring I felt completely at ease and fully aware of my potential treatment paths. Unreservedly endorsed! Their online consultation service is also an outstanding offering. Heartfelt gratitude to Stoke Road surgery.

Efficient and caring medical service for patients

The medical practice here is truly excellent. Whenever you submit an online consultation, the physicians are consistently prompt in returning your call.