The Stoke Road Surgery

Fantastic medical care at bishops cleeve surgery

Since relocating to Bishops Cleeve in August 2021, I can confidently declare this medical practice to be the most exceptional healthcare provider I've encountered. The reception staff consistently demonstrate a helpful and welcoming attitude, whether you're communicating via telephone or in person at the front desk. Special recognition must go to Dr Katie Field, who stands out as an extraordinarily compassionate and supportive physician.

Terrible service and uncaring medical practice

Absolute nightmare of a medical practice! I've reached my breaking point and transferred to Cleveland Medical Centre after enduring two frustrating years of trying to secure an in-person consultation. The reception team is incredibly dismissive and unpleasant, seemingly obsessed with COVID protocols while disregarding other critical health concerns. Their negligent approach is only exacerbating patients' medical issues - it's completely unacceptable and frankly appalling.

Exceptional care and compassion at stoke road surgery

The care provided by the staff at Stoke Road Surgery has been truly exceptional. The administrative personnel and front desk team consistently demonstrate politeness and go above and beyond to assist patients. My consulting physician was meticulous, attentively heard my concerns, and addressed them with great professionalism. I want to express my heartfelt gratitude to every member of the team who are delivering outstanding healthcare service.

Exceptional healthcare at stoke road surgery practice

I recently switched to this GP practice after experiencing problems with another clinic near Bishops Cleeve. The level of service and the operational setup at Stoke Road Surgery is exceptional. I cannot find any criticism whatsoever - my sincere appreciation goes out to the entire team for their outstanding work!

Compassionate care and support from amazing staff

Calling this medical practice is a breath of fresh air, with a receptionist who genuinely facilitates patient access to care. The telephone interaction is consistently upbeat, competent, and welcoming - a stark contrast to my previous healthcare provider, which I used to find intimidating. Here, the experience is entirely different. Their approach is consistently excellent. Remarkably, within just a couple of hours, an exceptional physician contacts you to address your medical concerns with the utmost professionalism. What truly impressed me was the doctor's considerate approach, asking if the moment was suitable for a phone conversation - a level of courtesy rarely encountered in medical settings. The reassurance of knowing you'll be heard and treated with such genuine care is truly invaluable. I am thoroughly impressed and deeply grateful for the exceptional service. Your team is performing admirably and making a significant difference in patient experience.

Quick service in challenging conditions

Despite the challenging conditions, I was impressed by the swift and efficient service I received. The staff's dedication and professionalism were truly commendable. My sincere appreciation for your outstanding efforts. Azeem

Frustrating booking system ruins healthcare experience

Their appointment scheduling process is incredibly outdated, requiring patients to call early each morning for next-day slots. They won't allow advance bookings, yet provide surgical services in Lechampton! For a non-urgent matter, it should be possible to plan ahead and reduce current system strain. It's absolutely ridiculous. To make matters worse, their phone system forces you to endure over a minute of rambling pre-recorded instructions. Once you actually manage to see a GP at Stoke Road, the medical care is excellent. The challenge is navigating their frustratingly complex booking procedure.

Compassionate care makes all the difference

Outstanding medical procedure with consistently supportive and warm personnel, especially when communicating via telephone. Such a delightful and refreshing experience.

Quick care and friendly staff at top surgery

I've never encountered a medical practice as exceptional as this one. Whenever I require a consultation, I'm seen promptly without delay. The environment is welcoming and warm, with staff who genuinely make you feel comfortable. For anyone relocating to this neighborhood, I cannot recommend this surgery highly enough. As an added convenience, there's a pharmacy situated right alongside the practice.

Life-changing procedure that exceeded my expectations

Incredible medical procedure that exceeded all my expectations. The skill of the surgical team was truly remarkable, and the results are nothing short of transformative. I'm absolutely thrilled with the outcome and would highly recommend this experience to anyone considering similar treatment.

From best surgery to worst nightmare ever

This was once the most exceptional medical practice I'd encountered... until the renovations struck. Instantly, it transformed from a welcoming, warm environment with delightful staff, including a friendly receptionist who always answered promptly, into a cold, sterile labyrinth. The reception personnel have become irritable and unwelcoming, the waiting area is uncomfortable, with a pathetic block and bead contraption replacing the charming toys that used to entertain children. The toilets are uncomfortably close, allowing audible and olfactory insights into patients' private moments. When your interminable wait concludes, you're confronted by the same dismissive male doctor who bellows your name and marches away, expecting you to navigate blindly. He casually dismisses your concerns with generic advice about stress, carbohydrates, and lack of exercise. The aggressive nurse (though one kind nurse remains) further diminishes the experience. Their phone system is equally frustrating - it answers, places you on hold, then periodically creates false hope by simulating an incoming call, only to remind you that you're still waiting. Absolutely dreadful.

Compassionate care saved my life in hospital

Incredible and compassionate team, I recently experienced a serious medical emergency with a significant blood clot in my neck, and every single staff member and physician demonstrated exceptional professionalism and genuine empathy. I extend my heartfelt gratitude for the outstanding care I received. Our National Health Service is truly an institution that deserves immense respect and admiration from all of us.

Exceeded all my expectations with quality

Absolutely outstanding from my perspective.

Compassionate care from a wonderful family doctor

I've been a patient here for a long time, and Dr. Anni has been incredible, supporting our family through both wonderful and challenging times. My only complaint is that I wish she worked full-time! The staff, especially Donna and the nurses, are fantastic - we always share a laugh, which is a blessing since I'm terrified of needles! xx

Terrible customer service at its finest

Front desk employees represent the absolute lowest point of human decency

Compassionate care from an amazing medical team

The medical staff here are truly exceptional, demonstrating genuine compassion and dedication. I've been a patient at this wonderful clinic for nearly a decade, and all three of my kids are also patients. While there are occasional wait times and the front desk can seem overwhelmed, it's completely reasonable given the increased patient load from recent neighborhood growth. It's important to remember that everyone experiences challenging moments. I am incredibly grateful to the entire team who have supported my family throughout the years. Kudos to this amazing healthcare practice.

Rude reception mars otherwise excellent medical care

Regrettably, my interactions with the front desk personnel have been consistently disappointing (though I acknowledge I haven't encountered every single staff member; some might be competent). While the medical professionals are excellent, the reception team has consistently demonstrated rudeness and a lack of willingness to assist.

Exceptional care at a welcoming family practice

The staff at the front desk were incredibly supportive, and the physicians were both attentive and successful in their approach. An exceptional medical clinic with a warm, welcoming atmosphere.