The Stonedean Practice

Helpful staff despite tricky parking situation

Finding a parking space can be challenging due to the high volume of visitors, though there is an alternative car park nearby with pedestrian access to the surgery. The team members are welcoming and attentive, creating a friendly atmosphere for patients. The practice is situated on an upper floor with lift access available, and convenient toilet facilities are located close to the reception area.

Rude staff and dismissive doctors here

The practice is fairly ordinary with receptionists who could be more helpful and courteous. Some of the clinical staff come across as dismissive and lacking in patience, and the frequent turnover of practitioners at this surgery raises questions. The constant changes in staffing may indicate underlying issues. I am considering transferring to a different surgery in the hope of receiving more attentive care and appropriate management.

Online booking system works really well here

Arranging an appointment at this practice is straightforward and I've experienced no difficulties with the booking process. While several of the clinicians here are genuinely pleasant and helpful, there are a few practitioners whose manner can make you feel like a burden, as though your concerns aren't being taken seriously or that they'd rather you weren't there. It seems to come down to chance which clinician you see. Despite this inconsistency, it remains the most satisfactory GP practice I've attended.

Quick appointments and genuinely helpful staff

The staff members are consistently courteous and helpful. I am always seen promptly and receive good support during my visits. I appreciate the service provided.

Straightforward appointment, nothing to complain about

Everything was satisfactory.

Helpful staff made the visit pleasant

The service has consistently been good, with all staff members being very helpful and pleasant.

Reception staff made me feel welcome

The reception team members are incredibly welcoming and supportive, and the clinical staff provide outstanding care!

Doctors who actually listen to you

Excellent medical professionals

Reception staff made me feel worse, not better

I relocated to this practice several years ago and initially had only positive things to say about it. The team had consistently made me feel at ease and resolved matters efficiently. However, during my recent visits, I encountered staff members whose manner I found to be dismissive and unkind, leaving me quite upset. While they did ask about my concerns, their approach made me feel belittled, with interruptions and a curt demeanor. Given that patients typically attend appointments during difficult times, I've been disappointed that my recent experiences have left me feeling worse than before my visits. I'm quite dissatisfied with this change.

Felt properly listened to and understood

I would just like to say that I think the clinician is a great doctor. They always give their full attention and are very thorough.

Reception answers the phone when you call

I consistently manage to secure an appointment whenever required, and the reception team are reliable in answering calls. The staff demonstrate friendliness throughout my visits. The main drawback is that occasionally I experience lengthy waiting times despite having a scheduled appointment.

Quick appointments without the long waits

The practice has consistently been helpful, and I have not experienced lengthy waits for appointments. Early morning appointment slots are available, though this is typical of most surgeries.

Reception helpful, but clinician made me feel ashamed

I felt deeply ashamed following my recent visit to this practice. I contacted the reception team to arrange a prompt appointment regarding an ear issue causing me discomfort, and they were as helpful and pleasant as always. Unfortunately, my interaction with the clinician who saw me was markedly different. I found them to be dismissive, rushed, and made me feel like a burden when I requested to remove my mask due to a respiratory condition that was affecting my breathing. They also seemed to regard my ear concern with disdain, as though it were beneath their attention. I left feeling very upset, patronised and humiliated in a way I have not experienced with healthcare staff before. It was an altogether distressing appointment. I did speak with reception about my concerns and they responded with their usual warmth and understanding, but this experience has left a lasting impression that I find difficult to move past.

Friendly reception made the visit pleasant

Excellent medical facility

Staff were helpful and appointments came through quickly

Genuinely positive experience. After reviewing some of the other feedback, I was pleasantly surprised by how helpful, prompt and efficient the staff and clinicians have been. Accessing services has been straightforward without unnecessary waiting, which is noteworthy considering the demands on general practice. Although the facilities could be improved, the team consistently demonstrates courtesy and kindness. This has been a considerably better experience compared to another local practice situated nearby, whose approach seems more rigid and whose team appears less equipped to engage effectively with patients.

Friendly staff but accessibility needs improvement

Excellent team, however as someone who relies on a mobility aid, I found certain areas of the premises challenging to navigate.

Staff responded quickly to urgent health concern

My mother recently experienced a health scare, and the team at this practice responded promptly to her situation, arranging swift hospital referrals without delay. Their quick action and attentive care helped make what was a worrying time considerably more manageable and less distressing.

Reception staff were dismissive over the phone

I would strongly advise avoiding this practice. I found my experience with the clinical staff to be extremely negative and unhelpful. The reception team also displayed unprofessional behaviour, making unsolicited phone calls that felt confrontational in tone. Following these interactions, I received correspondence that appeared threatening regarding my continued registration with the practice. Despite seeking genuine medical support, I felt that the overall approach was dismissive and disrespectful towards patients. My perception is that this practice does not treat all patients with equal dignity and care.

Small practice with knowledgeable staff and flexibility

This is a wonderful practice that strikes an ideal balance—intimate enough to recognize patients as individuals and adapt to their needs, yet substantial enough to offer diverse expertise. While I'm aware of various opinions about one particular clinician, I personally find their direct communication style refreshing rather than problematic. They clearly understand their role well and demonstrate genuine commitment to patient care through their professional and conscientious approach.

Reception staff helped when I needed it

This is an excellent practice with outstanding care throughout my experience. Even when I encountered an issue during my visit, the support I received was of a high standard. Having attended other medical facilities previously, I find this practice to be significantly superior in comparison.