The Stonedean Practice
Great! (25 reviews)
Great! (25 reviews)
Patient feedback reflects a mixed experience across appointment access, communication quality, and reception interactions. Appointment availability presents a significant concern, with multiple patients reporting lengthy waits to secure bookings and substantial delays on arrival despite scheduled times. However, some patients have experienced straightforward booking processes and prompt access to appointments. Reception staff are frequently praised for courtesy, warmth, and helpfulness, though isolated reports suggest occasional unprofessional conduct.
Clinician communication and manner show considerable variation. Many patients describe thorough, professional, and attentive care, with particular appreciation for prompt referrals and responsive action during urgent situations. Conversely, several patients report dismissive, rushed, or condescending interactions that left them feeling unheard or disrespected. This inconsistency appears linked to individual practitioners rather than systemic practice issues. Some patients note this variation makes outcomes dependent on which clinician they encounter.
Accessibility and environment present mixed findings. While the practice is generally welcoming with a friendly atmosphere, physical accessibility challenges have been identified for patients with mobility requirements. Staff turnover concerns have been raised by some patients, and one patient expressed concerns about reception conduct. Overall, the practice demonstrates capability in clinical responsiveness and team support, though appointment availability and clinician consistency remain areas where patient experiences diverge significantly.
Appointment
Reception
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Respect
Seen on time
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Patient feedback reflects a mixed experience across appointment access, communication quality, and reception interactions. Appointment availability presents a significant concern, with multiple patients reporting lengthy waits to secure bookings and substantial delays on arrival despite scheduled times. However, some patients have experienced straightforward booking processes and prompt access to appointments. Reception staff are frequently praised for courtesy, warmth, and helpfulness, though isolated reports suggest occasional unprofessional conduct.
Clinician communication and manner show considerable variation. Many patients describe thorough, professional, and attentive care, with particular appreciation for prompt referrals and responsive action during urgent situations. Conversely, several patients report dismissive, rushed, or condescending interactions that left them feeling unheard or disrespected. This inconsistency appears linked to individual practitioners rather than systemic practice issues. Some patients note this variation makes outcomes dependent on which clinician they encounter.
Accessibility and environment present mixed findings. While the practice is generally welcoming with a friendly atmosphere, physical accessibility challenges have been identified for patients with mobility requirements. Staff turnover concerns have been raised by some patients, and one patient expressed concerns about reception conduct. Overall, the practice demonstrates capability in clinical responsiveness and team support, though appointment availability and clinician consistency remain areas where patient experiences diverge significantly.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Alison D.
4 years ago
Great!
Reception staff were genuinely helpful and supportive
I have had a frustrating experience with one of the clinicians at this practice. I have been seeking assistance for a property-related concern for approximately two months, during which I have described experiencing sensations that I can address through personal hygiene measures. However, the clinician has focused instead on conducting blood work to investigate other health matters. This approach has left me feeling unheard, and I have since developed significant swelling, heat, firmness and pain in one area of my face and ear. I found the clinician's manner to be dismissive and unhelpful. In contrast, other members of the clinical team and the reception staff have been exceptionally supportive and attentive to my needs.
Julianna S.
6 years ago
Excellent!
Long waits but genuinely caring staff
The dedicated and caring team at this practice are a real asset to the NHS. I have consistently felt that they genuinely prioritise my wellbeing. The main limitation is the extended waiting times for routine appointments, though this appears to be a widespread issue across GP practices due to current staffing constraints in the profession.
Greg K.
8 years ago
Poor!
Hard to book appointments, long waits in practice
Getting an appointment at this practice is consistently challenging, and once you finally secure one after waiting several weeks, you can typically expect a further delay of half an hour to three-quarters of an hour before being seen. I would advise caution regarding one particular clinician, as I found the manner of communication to be dismissive and somewhat condescending, which I felt reflected poorly on the practice overall. However, I should note that all other members of staff I have interacted with have been genuinely pleasant and supportive.
Lena C.
8 years ago
Excellent!
Staff really went the extra mile
Absolutely wonderful team. Every member has been consistently excellent and truly helpful throughout our visits. We really appreciate their efforts!
Chris C.
9 years ago
Bad!
Long wait times for routine appointments
Attempted to schedule an appointment and was informed of a considerable wait time before availability. This extended delay was quite disappointing.