The Summerhill Surgery

Friendly staff made getting same-day appointments easy

Excellent medical staff, welcoming reception team who are consistently willing to assist and have consistently been able to arrange appointments on the same day. Would suggest to others.

Same day appointments feel like a lottery

The process for obtaining same-day appointments feels unpredictable. Calling the surgery right at opening time to request a same-day slot resulted in being number 30 in the queue, which meant no availability could be offered. This inconsistency in appointment access is frustrating and stressful.

Felt truly listened to and cared for

I feel very fortunate to have access to such a genuinely kind and attentive healthcare professional who takes the time to listen to my concerns and provides excellent care. I truly appreciate their compassionate approach and the high standard of treatment I receive. Thank you for being such a considerate practitioner.

Reception dismissed concerns without proper investigation

I had a serious medical emergency in late 2023 that I feel could have been prevented with better diagnostic care at this practice. My condition went undiagnosed during my appointments here, and I ultimately required emergency hospital treatment where I received urgent intervention. I am now managing an ongoing bowel condition as a result. I would rate this practice very poorly if possible. When I attempted to discuss what happened with the practice afterwards, I found their response to be dismissive and lacking in empathy. The overall experience left me feeling let down and distressed by their approach.

Appointment booked but haven't attended yet

I have not yet had the opportunity to visit the practice.

Responsive and friendly from start to finish

Excellent practice. Highly responsive, professional and welcoming. What else could you ask for. Appreciation to the entire team.

Reception team made me feel genuinely valued

The reception team and all staff members were incredibly helpful and caring. Thank you for going above and beyond for your patients.

Reception staff acted quickly when we arrived

I attended this surgery today with a companion who had experienced a fall and preferred to seek care at their general practice rather than attend hospital. Upon arrival, the reception staff promptly arranged for a clinical assessment, and the medical team conducted a thorough examination as a precautionary measure. The response was very impressive.

Online booking system made appointments easy

Have consistently had positive experiences accessing clinical appointments. The staff have been supportive and efficient, and the digital booking system functions effectively.

Staff were genuinely helpful and polite

I recently registered with this practice and I must say that all the staff members I have encountered have been exceptionally helpful and courteous. I cannot speak highly enough of this surgery. Thank you all.

Reception staff dismissed registration without checking details

Would give 0 stars if I could. Registered to this surgery by entering my postcode on the NHS website, which indicated the surgery covers my area and is accepting new patients. After submitting the form, I called the surgery a few days later to request an appointment. The reception staff member I spoke with was unhelpful and stated they couldn't locate my registration, asking me to complete it again despite having received a registration reference number. The call was then transferred to another staff member who was dismissive and curt, informing me I was outside the catchment area before ending the call. This contradicted what the website had stated. In retrospect, I'm relieved the registration didn't proceed, as the standard of customer service appears to be equally poor as my previous surgery. Not recommended.

Quick responses to prescription requests

I recently transferred to this practice from my previous one, which was unsatisfactory. I have to say that the prompt handling of repeat medication requests is excellent, and enquiries submitted by email receive equally swift attention.

Quick callback and referral sorted same day

Excellent experience as usual. I rang this morning and received an appointment promptly. A clinician called back within thirty minutes. They listened to my concerns and advised that an in-person visit would be beneficial, arranging another appointment for later that day. They outlined what would happen next. I mentioned requiring a referral letter, which was sent to my patient portal before I had even arrived home. The team continues to provide outstanding service.

Helpful practice that's looked after my family well

I have been attending this practice since childhood and have always found the staff to be helpful and welcoming. The clinicians are excellent. When my child was born and experienced some initial health concerns, the practice provided outstanding support and care. The service is of a high standard and appointments are accessible. I would highly recommend this practice to others.

Treated with genuine respect and care

I have consistently been shown courtesy and consideration during my visits.

Staff respond quickly to care home queries

Excellent practice. I manage a local care facility. The team members are professional, approachable and respond promptly to enquiries. We have a dedicated healthcare provider assigned to us who is consistently willing to explore different care options to ensure our residents receive optimal support.

Receptionist provided helpful phone advice

Telephoned the surgery regarding a matter of concern. The receptionist who answered was exceptionally helpful and reassuring, providing me with the information I needed and offering sound guidance. They followed up with a callback to confirm the outcome of their enquiries. The service provided was excellent and much appreciated.

Quick booking and friendly staff here

I recently registered with this surgery after relocating to the area. Booking appointments was straightforward and convenient, and the staff members were welcoming. The clinician I saw today was excellent in their approach to my young child. I am very satisfied with the service provided.

Delayed death certificate left us hanging

Extremely disappointing experience. I felt there was a lack of compassion and attentiveness throughout. Following a bereavement in my family on Saturday, I was informed that the death certificate would be provided the following day. However, after making multiple calls and receiving various explanations about delays, I was eventually contacted to collect it just thirty minutes before the practice closed on Tuesday evening. The extended wait over several days for this document to be processed felt frustrating and left me feeling neglected during a difficult time. Very unsatisfactory.

Easy to book appointments at this surgery

I have been very satisfied since registering with this practice. Booking appointments is straightforward, with availability often possible within a short timeframe. I am completely pleased with the service provided through both in-person consultations and the digital appointment booking platform.