The Summerhill Surgery
Great! (24 reviews)
Great! (24 reviews)
Feedback reflects a mixed experience across appointment access, communication, and care delivery. Many patients report straightforward booking processes with same-day or rapid appointment availability, alongside positive comments about welcoming reception staff and professional clinical teams. However, some patients experienced inconsistent appointment access, with availability varying unpredictably, and others described delayed administrative processes, particularly around document handling. Communication quality also showed variation, with some patients praising responsive and reassuring interactions, whilst others felt their concerns were dismissed or handled without adequate compassion.
Clinical care experiences were similarly divided. Several patients highlighted prompt clinical responses, thorough examinations, and continuity of support, particularly during vulnerable periods. Conversely, some patients expressed concerns about diagnostic care, feeling their conditions were not adequately identified during appointments, and reported that subsequent attempts to discuss these experiences were met with dismissive responses. Reception and administrative processes received particular praise for efficiency in some cases, though delayed handling of sensitive matters was noted as distressing by others.
Overall, the practice demonstrates strengths in appointment availability and staff courtesy for many patients, but inconsistencies in appointment access patterns, administrative responsiveness, and the handling of patient concerns about care quality present areas where experience varies considerably.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience across appointment access, communication, and care delivery. Many patients report straightforward booking processes with same-day or rapid appointment availability, alongside positive comments about welcoming reception staff and professional clinical teams. However, some patients experienced inconsistent appointment access, with availability varying unpredictably, and others described delayed administrative processes, particularly around document handling. Communication quality also showed variation, with some patients praising responsive and reassuring interactions, whilst others felt their concerns were dismissed or handled without adequate compassion.
Clinical care experiences were similarly divided. Several patients highlighted prompt clinical responses, thorough examinations, and continuity of support, particularly during vulnerable periods. Conversely, some patients expressed concerns about diagnostic care, feeling their conditions were not adequately identified during appointments, and reported that subsequent attempts to discuss these experiences were met with dismissive responses. Reception and administrative processes received particular praise for efficiency in some cases, though delayed handling of sensitive matters was noted as distressing by others.
Overall, the practice demonstrates strengths in appointment availability and staff courtesy for many patients, but inconsistencies in appointment access patterns, administrative responsiveness, and the handling of patient concerns about care quality present areas where experience varies considerably.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Stuart P.
7 years ago
Bad!
Staff cancelled appointment without replacement offer
Extremely disappointing. The team were unhelpful and uncooperative. Scheduled appointments were cancelled without being rescheduled, requiring patients to contact the practice again to arrange alternative times. This fell well short of acceptable standards, though I wish I could rate lower than the single star available on this platform.
Donna W.
7 years ago
Excellent!
Easy to book appointments at this surgery
Appointments are consistently easy to obtain, and this is the finest medical practice we have attended. The team members are both welcoming and supportive.
Michael G.
8 years ago
Excellent!
Same-day appointments make all the difference
I have been a patient for nearly three decades and have consistently had a positive experience. Appointments are readily available on the same day, which contrasts favourably with what I understand to be the case at other nearby surgeries, where patients often face considerably longer waiting times.
Mark D.
9 years ago
Bad!
Reception staff dismissive during difficult time
I had experiences at a nursing facility and felt the care provided significantly impacted my father's health negatively. Subsequently, I attended this surgery and encountered what I perceived as inadequate care from the medical staff, who I felt dismissed my concerns without offering appropriate treatment. I was struggling with serious anxiety issues that I believed were not properly addressed. While I acknowledge the care fell within legal boundaries, I felt let down by the service. I would recommend others consider alternative providers.