The Surgery @ Aylestone

Staff member made my son feel relaxed

The staff member at this practice is wonderful and has a great way with my child who is on the autism spectrum. They create a calm and comfortable environment during medical procedures, which really helps put my son at ease.

Got an appointment when I needed one

Thank you for accommodating me at short notice following a cancellation, which allowed me to attend an appointment despite having taken time off work. I was able to receive the health check I needed, and I also received a prescription for another matter I had been dealing with. This assistance was very much appreciated, thank you 🙏

Punctual and caring blood test appointment

Had a very timely and professional appointment today for a blood test. The care provided was much appreciated. Thank you.

Polite and professional reception staff

Excellent group of knowledgeable professionals. Consistently courteous and conducted themselves in a highly professional manner.

Early appointment and genuinely friendly staff

I came in ahead of my scheduled time and was pleasantly surprised to be called through before my appointment slot. The team consistently demonstrates a warm and approachable manner, and they are always willing to address any concerns or queries I bring up. This level of attentiveness is genuinely appreciated.

Paid for private letter eight months ago with no response

1 star is insufficient to express my dissatisfaction with this practice. I paid for a private letter approximately 8 months ago in good faith and have received nothing, which ultimately led me to change practices. I find this to be a serious failing. I have attempted to raise concerns with the management team without receiving any meaningful response or acknowledgement. I have reported my experience to relevant authorities and intend to pursue this matter further as I believe it warrants investigation. I would strongly advise anyone considering using this practice to exercise considerable caution based on my experience. I do wish to acknowledge that one member of staff provided helpful guidance and demonstrated genuine care, which was appreciated. However, my overall experience with the practice has been deeply disappointing and I remain committed to seeking resolution through appropriate channels.

Welcoming reception made the visit pleasant

I would like to say what an absolute first-class surgery. The clinical staff member is a total credit to the practice and most welcoming. The receptionist is lovely and so helpful. Many thanks to one and all.

Reception staff made booking quick and easy

The reception team were excellent and provided a reassuring, welcoming atmosphere. I was able to secure an appointment very quickly on the same day and experienced minimal waiting time.

Felt genuinely supported throughout my visit

I consistently feel well-supported and looked after during my visits. I'm grateful for the attentive care provided by all members of the clinical and administrative team.

Quick appointment with good communication throughout

I have had another positive experience at this practice. The appointment was prompt and efficient. Communication was clear and the assessment was consistent with the physiotherapy team's input, with a solid recovery strategy established for the future.

Impossible to book appointments through app

I would rate this experience much lower if possible. Obtaining an appointment proved extremely challenging. I was directed to use a particular app to book a slot, which I did, securing one for a fortnight ahead. However, this was subsequently cancelled as it had been scheduled with a healthcare assistant rather than a doctor. Since then, I have been waiting for an extended period, as contacting the practice by phone has proven very difficult. Overall, this has been a disappointing experience with the practice.

Prescription requests take far too long

PRESCRIPTIONS TAKE A CONSIDERABLE TIME TO PROCESS AND THERE APPEAR TO BE OCCASIONAL OVERSIGHTS WITH REQUESTS

Friendly staff and regular appointment reminders

I have had a positive experience at the practice. The team regularly contacts me to arrange necessary blood work appointments, and the staff members are welcoming and approachable.

Quick and straightforward blood test appointment

I came in for a blood test and the appointment went smoothly without any issues.

Friendly staff made me feel welcome

I have no complaints whatsoever; the entire team demonstrates genuine friendliness and a willingness to assist.

Appointment ran on time with friendly staff

The appointment started promptly and the staff were welcoming and pleasant throughout the visit.

Reception team made a real difference

The reception team has provided excellent service over the past couple of years. It is remarkable how having the right staff members in place can make such a positive difference to the overall experience. Well done to the practice.

Friendly reception staff made me feel well looked after

The reception team were welcoming and approachable, and I felt that the clinical staff provided me with good care and attention during my visits.

Friendly staff who really listened

The team here is very approachable and consistently demonstrates helpfulness and compassion in their interactions.

Front desk got me seen the same day

The reception team demonstrated helpfulness and kindness, arranging a same-day appointment which was greatly valued. The practice appears to be making positive improvements and deserves recognition for their efforts.