The Surgery @ Aylestone

Friendly staff made the visit straightforward

Welcoming and well-organised.

Friendly staff made the move worthwhile

The team here continues to be excellent, and I'm pleased we made the decision to switch practices.

Reception staff were dismissive about medication needs

My recent experience at this surgery has been disappointing. I felt that the care my daughter received lacked attentiveness and I did not feel my concerns were properly acknowledged. The reception team's approach was similarly unsatisfactory—my interactions with staff were unpleasant, as they came across as unnecessarily curt and unprofessional. This falls short of the standard of care and respect that patients should expect, and meaningful improvements are needed. My daughter's required medication was not provided, and I was told on multiple occasions by staff that I would receive a callback to arrange the prescription. During the final contact, staff appeared rushed and disengaged, and I was ultimately left without the medication, forcing me to seek emergency assistance elsewhere.

Special Thanks

I would like to especially thank Meena on reception for sorting out my repeat prescriptions, which have lately gone haywire for some reason. She was really helpful and kind. Thank you Meena. Hopefully, my repeat prescriptions will now be accurate and timely again.

Staff made me feel well looked after

The staff here are pleasant and friendly. I feel that I receive good care during my visits.

Friendly reception staff made me feel at ease

The staff members are excellent and demonstrate friendliness and helpfulness throughout. Special recognition goes to the reception team and clinical staff, whose compassionate approach creates a reassuring and comfortable environment for patients.

Reception and clinical staff made me feel genuinely cared for

I have consistently found the team at this GP surgery to be an excellent example of NHS care. Throughout my time as a patient, every encounter has demonstrated genuine compassion, streamlined processes and a high level of professionalism across all departments, from the front desk to the clinical team. I would particularly like to highlight the phlebotomy service, which has been exceptional. Over several years of attending for routine blood work, I have experienced a transformation in what was previously an anxiety-inducing procedure into something remarkably calm and reassuring. The practitioner demonstrates outstanding technical ability, remarkable patience, and genuine kindness. They have a remarkable talent for making each appointment feel straightforward and manageable. This staff member consistently goes the extra mile to help patients feel relaxed and supported, and truly represents the finest qualities of healthcare professionals. The surgery is fortunate to have such dedicated staff, and I am deeply appreciative of the excellent standard of care provided at every visit. I am grateful to the entire team for maintaining such high standards of patient care.

Made me feel comfortable and heard

The healthcare professional I saw was wonderful and helped me feel at ease while providing helpful guidance 😊

Phlebotomist who made blood tests enjoyable

I really enjoy visiting this practice and particularly appreciate the phlebotomist who takes my blood samples. They're excellent at what they do and have a great sense of humour that makes the experience much more pleasant!

Nurse made time to answer my questions

Had my wellbeing check with a nurse during a recent morning appointment. The healthcare professional was welcoming and professional, providing me with the opportunity to ask questions and addressing my queries thoroughly. It was a positive experience overall.

Reception staff made me feel welcome

The reception team provided a warm greeting upon arrival, and the clinical staff member demonstrated professionalism and competence, putting me at ease during my visit.

Friendly reception made the visit pleasant

Outstanding care and support

Friendly reception staff made the visit pleasant

The newer receptionist is excellent, displaying a very positive and bright demeanor. Another team member continues to be an absolute star.

Reception staff were friendly and supportive

I have found my experience at Aylestone Surgery to be very positive overall. The front desk team consistently demonstrate friendliness and a genuine willingness to assist, while the clinical staff have shown exceptional empathy and helpfulness alongside a pleasant sense of humour. There was one telephone interaction that I found somewhat uncomfortable with a member of the practice, though I'm uncertain of their role, but aside from this isolated incident my time there has been excellent. Best wishes.

Improving systems making appointments easier

Overall a well-organised practice with friendly team members, which appears to be working towards making its processes more accessible and convenient for patients.

Reception staff made me feel genuinely cared for

The staff member I encountered was truly exceptional, demonstrating remarkable compassion and genuine concern for their patients. Their work is carried out with impressive efficiency and professionalism. I believe they are a valuable asset to both the local community and the organisation they serve. Thank you for the excellent care.

Helpful practice that listens to patients

I have been a patient at this practice for more than a decade and have found that the standard of care continues to improve. The team demonstrates a responsive and supportive approach. I have had no complaints about my recent experiences.

Staff were lovely and punctual appointment

The team were wonderful. I arrived at my scheduled appointment time. Everything went smoothly.

Reception staff were genuinely helpful and kind

The reception team were very accommodating, and the nursing staff provided excellent care.

Thorough doctors who really listened and helped

Excellent experience throughout the entire visit. The clinical team demonstrated attentiveness and thoroughness, leaving no aspect unexplored in order to arrive at the appropriate outcome.