The Surgery (Barretts Grove)

Avoid, dangerous to patients

They won't help you even if you go abroad to get a diagnosis. After them I'm going to a private. I'm coughing blood and pus and I haven't been able to walk for 5 years but according to them I'm alright, they have a big crystal ball at the entrance and their favourite way to diagnose are tarots. The receptionist is as sweet as cyanide, she says she's not paid by patients money. There must be a money tree next to the crystal ball. They often forget prescritpions, interrupting abruptly treatments in very dangerous ways, this way they probably damaged my heart with verapamil too. I will investigate further through privates which I can't afford. The NHS will reimbourse the cost as they failed me already twice.

Compassionate care that truly makes a difference

This medical practice has been incredibly compassionate and understanding towards me! I recognize there have been occasional wait times, but it's completely understandable given how bustling the clinic is, and after all, no organization is flawless! What truly counts for me is empathy over immediate treatment! Often, healing occurs because someone genuinely shows authentic care for you. This is a genuinely supportive practice! Additionally, if you're part of the LGBTQ+ community seeking inclusive healthcare and comprehensive prescription management, this is absolutely the ideal place for you! I simply wanted to express my gratitude to Dr Gangola and the entire GP team for their warm welcome and unwavering support throughout my healthcare experience!

Reliable care when i need it most

Always count on these medical professionals whenever I require assistance - they're fantastic!

Amazing medical care with friendly professional staff

I've been a patient at this medical practice for almost three years now. The service has consistently been exceptional, with absolutely no room for criticism. I've enthusiastically recommended them to my loved ones, and continue to do so. The entire staff - from the doctors and nurses to the reception team - are consistently professional, friendly, and considerate.

Amazing care and professional medical team

Throughout my five-year journey with this surgical procedure, I've consistently found my experience to be highly satisfactory.

Skilled doctors saved my precious little one

They repaired my son. He required extensive surgical procedures. But now he looks great.

Incompetent practice endangers pregnant patient's health

Utterly dreadful. Consistently unresponsive, discourteous, and completely unreachable. This week pushed me over the edge - being 32 weeks pregnant with a hospital-recommended urgent prescription for gestational diabetes from my GP, I experienced total communication breakdown. No GP response on Thursday led to multiple call attempts on Friday, finally reaching a receptionist who assured me the prescription would be filled by end of day. Follow-up calls yielded repeated promises, yet nothing materialized. Now, with the office closed for the weekend, I'm left without a critical medication needed for my baby's health, desperately trying to contact 111 emergency services to obtain the prescription. This level of neglect is completely unacceptable. I am immediately switching healthcare providers. AVOID THIS GP PRACTICE AT ALL COSTS - they demonstrate zero concern for patient welfare.

Efficient and helpful practice for all needs

Wonderful experience. Highly professional and consistently supportive

Friendly doctors but terrible front desk service

I've been a loyal customer for over 15 years, and while they were previously great, the past year has seen a dramatic shift in their customer service. The receptionist has consistently displayed an unacceptable attitude, and when I attempted to discuss my concerns with management, I was met with even more disrespect. Every single visit—whether for myself or my family—involves a frustrating 15-20 minute wait, which is disruptive to people's professional schedules. The doctors themselves remain excellent, but the practice desperately needs to address how their front desk staff interact with patients.

Compassionate care for my mental and physical health

I've been a patient at this practice since 2019, and they have consistently been compassionate and supportive, especially regarding my panic attack and health concerns. The receptionist, Dr. Ruth, and the nurse who performed my smear test are truly exceptional.

Excellent travel vaccination service with friendly staff

The entire team consistently provides quick and courteous communication. I recently consulted Moji regarding travel immunizations, and she was exceptionally helpful and professional in her guidance. Her expertise and warm demeanor truly exceeded my expectations.

Frustrating registration process ruins customer experience

Their online registration system is completely non-functional and ineffective.

Caring doctors but inconsistent patient experience

I've been a patient at this medical practice for three years, and they consistently make me feel listened to and well-supported. I'm giving them 4 stars because I'm frustrated by the constant rotation of doctors and the excessively lengthy phone message that leads to a tedious waiting period. Using their online booking form is definitely a more streamlined approach.

Great doctors who actually listen and care

Welcoming doctors and personnel who are consistently prompt in their communication and responses.

Twice burned by double booking nightmare

It's happened on multiple occasions, so sharing my experience could help others. I strongly advise calling the reception to verify your appointment before making the trip to the medical facility. Their scheduling system appears to have double-booked the same time slot, and disappointingly, the reception staff showed no accountability for this administrative error. They offered no meaningful solution beyond suggesting a rescheduled appointment on a different day, which is incredibly frustrating. To prevent wasted time and unnecessary aggravation, always confirm your appointment with the surgery by phone before heading out.

Worst experience ever with terrible service

Steer clear of this at all costs. Completely irresponsible and potentially hazardous approach.

Amazing doctor who truly cares

This general practitioner stands out as the most exceptional medical professional I've encountered during my time in the United Kingdom. Their approach is compassionate, thorough, and genuinely attentive, making every consultation feel personalized and comprehensive. I'm consistently impressed by their medical expertise and genuine care for patient well-being.

Exceptional service from a friendly medical team

Always supportive and providing crystal-clear guidance. Hands down the most pleasant medical practice receptionist I've encountered! Even though their initial phone greeting is quite lengthy, I've seldom experienced significant delays when I genuinely need medical attention. The digital submission system is particularly convenient for swift inquiries or routine prescription renewals.

Exceptional care from a compassionate medical professional

Dr. Pittordou and the entire team demonstrated exceptional professionalism, offering invaluable assistance and showing genuine compassion throughout my experience.

Terrible healthcare experience with zero compassion

After a grueling two-month wait, I finally secured a face-to-face consultation, only to have it canceled twice. Each time, I'm forced to rehash my entire medical history from scratch. The constant rotation of physicians means I never see the same doctor, and their apparent indifference is palpable. Despite enduring five years of pain and mobility issues, I remain in the dark about my condition. The minimal support I've received is utterly inadequate. My confidence in their medical care has completely eroded, and their callous attitude is deeply insulting. I'm now actively raising funds to seek treatment through private healthcare, desperate for a more compassionate and effective approach.