The Surgery (Barretts Grove)

Caring gp practice with dedicated and helpful staff

Been with this practice for a long time without any issues, and the reception staff are commendable. They provide excellent service despite the challenging circumstances of the NHS and limited financial resources. They continue to perform their duties professionally even with minimal support. My philosophy is simple: treat healthcare workers with respect, and you'll likely receive the same in return. It's already tough working under tight budgetary constraints in the NHS, so if you're dissatisfied, there's always the private healthcare option.

Worst medical experience ever avoid this terrible clinic

Google, you're being too generous by even allowing a one-star rating! I've had this clinic as my GP for years, though I only visit occasionally. Every single encounter has been a complete nightmare! I genuinely feel like I've become sicker after seeing my GP! The receptionist is terrible, refusing to answer calls and displaying an awful attitude! The doctor is equally unprofessional and rude! The entire experience is absolutely dreadful! This place would be perfect as a Halloween horror scene - that's how terrible the service is! Every single staff member is a disgrace to the NHS! This clinic should be closed down and converted into a residential home! Honestly, you'd be better off with no medical care at all than suffering through treatment here!

Incompetent receptionist ruined my medical records day

I just encountered a truly unpleasant interaction with an incredibly discourteous receptionist. My attempts to obtain my blood test results via email were repeatedly thwarted by her sending the incorrect document - a blood request form instead of the actual test results. When I tried to explain the error, she was extremely dismissive and hostile. After multiple attempts, she eventually sent a fourth email with the correct document, but made no effort to acknowledge her mistake or offer an apology. Instead, she brazenly claimed she had been sending the right file all along. There are few things more frustrating than encountering unprofessional staff who refuse to take accountability for their errors.

Terrible customer service from unprofessional receptionist

Terrible interaction with the front desk staff member, Jasmine, who demonstrated a completely unprofessional attitude. She appeared dismissive of my appointment request and seemed to find humor in my attempt to schedule a medical consultation, displaying a shockingly inappropriate demeanor.

Excellent care at barretts grove medical practice

I'm thoroughly satisfied with the care at Barretts Grove Surgery. The physician comes across as genuinely warm and supportive, and the nursing staff are equally pleasant. Scheduling appointments is typically convenient, with slots readily available in a timely manner.

Terrible healthcare experience with zero patient care

Absolutely terrible service. This ranks as the most disappointing encounter I've ever experienced. There's a complete breakdown in communication among the call center staff, reception, and medical professionals. It's abundantly clear they have zero concern for patient well-being.

Terrible first contact with medical practice

Phone support is incredibly unprofessional. They consistently attempt to discourage me from seeking medical help or scheduling a doctor's appointment, despite my having reached out 2-3 times regarding medical concerns. The physicians themselves are excellent and kind, but the phone representative or receptionist serves as a terrible initial point of contact for the medical practice. Completely unacceptable.

Exceptional care and compassion at this clinic

My interactions with this place have been consistently excellent. The entire team is incredibly friendly, understanding, and truly invested in patient care. Their intake process is impressively efficient - whenever I've had pressing medical issues, I've been seen immediately. I can confidently endorse this healthcare provider to anyone seeking compassionate and responsive service!

Friendly staff but that hold music kills me

The staff are consistently wonderful, yet the on-hold music is absolutely maddening. It's so irritating that I actually hesitate to contact them about my problems, which totally defeats the purpose of customer support. Someone please switch up that unbearable soundtrack 😫

Lifesavers doing incredible work during pandemic

The staff at this place are truly exceptional, dedicating themselves to protecting human lives during the challenging times of the pandemic. Their services are impressively professional and fully compliant with current regulations. The entire operation is meticulously structured and runs with remarkable efficiency.

Terrible service and unprofessional medical staff

The front desk staff display a complete lack of professionalism and courtesy. Scheduling medical visits here is an absolute farce. It's abundantly clear that patient care and compassion are not priorities for this practice.

Frustrating healthcare with unhelpful front desk staff

Competent medical staff, but terrible administrative personnel. The front desk team consistently drops calls, overlooks sending important documents, and abruptly ends phone conversations precisely at 6:30, cutting off mid-conversation. This results in patients being left in discomfort over the weekend due to the receptionists' failure to forward necessary medical references as they had committed to doing.

Compassionate care at its finest medical practice

This GP practice is truly top-notch. The medical professionals and support team consistently demonstrate politeness, exceptional assistance, and a remarkable understanding of patients with ongoing health challenges. Accessing information and scheduling consultations is always straightforward and hassle-free. I cannot emphasize enough how highly I endorse this medical facility!

Fantastic service with caring admin and doctors

The staff, especially administrative professional Diana, were incredibly supportive and responsive during my interaction. She was particularly attentive when I reached out, and the medical team also demonstrated excellent care and expertise.

Fantastic local surgery with caring and efficient staff

Since relocating, I find myself particularly nostalgic about the exceptional medical practice we used to visit. This NHS surgery truly stands out as the most well-run and professional healthcare provider I've ever encountered.

Amazing care and quick medical support

Without a doubt, this general practice surpasses Beechwood Medical Centre by a massive margin. I've been experiencing chest-related health issues, and they're addressing my concerns and taking swift action in a way no other GP has before. I'm thoroughly impressed with this medical practice and have immense appreciation for both the doctors and the reception staff :)

Amazing customer experience with top-notch service

Absolutely fantastic service! Highly recommended 👍🏻👍🏻👍🏻

Terrible service and age discrimination at clinic

I cannot endorse this surgical procedure for individuals younger than 60. It appears the medical facility caters primarily to an elderly patient base and seems reluctant to schedule appointments for younger patients. Communication is challenging, as their phone lines are consistently unresponsive, and the personnel come across as particularly unwelcoming and unhelpful.

Excellent medical care and professional service

The expertise of healthcare professionals and the quality of service have been exceptional throughout my interactions with them.

Compassionate care that truly made a difference

Ruth was truly exceptional! Her demeanor was incredibly soothing and compassionate. She went above and beyond to listen carefully and provide me with the most helpful guidance, which was profoundly comforting - something I've never experienced at any other medical practice in London. She is a tremendous value to the healthcare team.