The Surgery (Barretts Grove)
Average! (54 reviews)
Average! (54 reviews)
Patient feedback reveals a notably mixed experience at this practice, with significant variation in reception and administrative service quality. Many patients report positive interactions with clinical staff, describing doctors and nurses as compassionate, professional, and attentive. However, reception experience emerges as a consistent concern, with multiple reports of unprofessional conduct, dropped calls, unresponsive phone lines, and poor appointment scheduling. Several patients specifically noted deterioration in administrative responsiveness over time, contrasting with earlier positive experiences.
Appointment access and booking present recurring challenges, with reports of double-booked slots, lengthy wait times, and difficulty reaching the practice by phone. Communication breakdowns between reception and clinical teams have resulted in missed prescriptions and delayed care. Conversely, some patients praise the efficiency of online booking systems and appreciate straightforward access to consultations when they do connect with the practice.
The practice demonstrates particular strength in clinical care and continuity of support for patients with ongoing health needs, with several long-term patients expressing confidence in the medical expertise available. However, the disconnect between clinical quality and administrative reliability appears to undermine overall patient satisfaction, particularly affecting vulnerable patients requiring urgent prescriptions or time-sensitive care.
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Patient feedback reveals a notably mixed experience at this practice, with significant variation in reception and administrative service quality. Many patients report positive interactions with clinical staff, describing doctors and nurses as compassionate, professional, and attentive. However, reception experience emerges as a consistent concern, with multiple reports of unprofessional conduct, dropped calls, unresponsive phone lines, and poor appointment scheduling. Several patients specifically noted deterioration in administrative responsiveness over time, contrasting with earlier positive experiences.
Appointment access and booking present recurring challenges, with reports of double-booked slots, lengthy wait times, and difficulty reaching the practice by phone. Communication breakdowns between reception and clinical teams have resulted in missed prescriptions and delayed care. Conversely, some patients praise the efficiency of online booking systems and appreciate straightforward access to consultations when they do connect with the practice.
The practice demonstrates particular strength in clinical care and continuity of support for patients with ongoing health needs, with several long-term patients expressing confidence in the medical expertise available. However, the disconnect between clinical quality and administrative reliability appears to undermine overall patient satisfaction, particularly affecting vulnerable patients requiring urgent prescriptions or time-sensitive care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Hafsa A.
6 years ago
Average!
Downhill service since joanne left reception desk
Since Joanne was at the front desk, the team was incredibly helpful and responsive. Currently, phone calls go unanswered and communication seems to have deteriorated
Zenia A.
7 years ago
Excellent!
Incredible healthcare team with compassionate approach
I cannot express enough gratitude for Barrett's Grove Surgery, and I'm thrilled I made the switch last year. Every single staff member I've interacted with has demonstrated professionalism, empathy, and genuine care, leaving me feeling supported and empowered during my most challenging times. A heartfelt thank you to Dr. Playford for their exceptional service!
Franceska (.
7 years ago
Excellent!
Amazing healthcare with compassionate staff
From the moment I signed up, this facility has been absolutely wonderful. The entire team, from the medical professionals to the support staff, have demonstrated exceptional compassion and support. I couldn't be happier that I chose to become a patient here!
Victor P.
7 years ago
Excellent!
Incredible healthcare experience with caring professionals
Exceptional medical professionals and personnel who truly excel at their work
Patrick M.
7 years ago
Excellent!
Exceptional healthcare with caring staff and doctors
THIS IS MY PERSPECTIVE ON THIS MEDICAL PRACTICE In my view, this is the top healthcare facility in North London, primarily because everyone here is extremely friendly. The reception staff are incredibly supportive and accommodating, always ready to assist in every possible way. The surgery manager is particularly helpful, often advising patients on the most convenient times to visit and offering guidance with medications. All the exceptional doctors are truly remarkable, providing comprehensive care and addressing health concerns to the best of their abilities. Consequently, I can confidently assure anyone considering this practice that they will have an equally positive experience as I have had.
Xiang Z.
7 years ago
Great!
Great medical care from compassionate professionals
Exceptional service, particularly from the administrative team and the trainee general practitioner.
Josephine D.
8 years ago
Excellent!
Surprisingly helpful product for my needs
Extremely beneficial and supportive
Natasha D.
8 years ago
Bad!
Dismissive doctor left me feeling frustrated and unheard
During my medical appointment, I encountered a trainee GP who was courteous and made a genuine effort to assist me. A fully licensed physician subsequently entered to confirm his recommendations. She proceeded to interrogate me about my health concern, then proceeded to trivialize my symptoms, effectively making me feel foolish for seeking professional medical guidance. Her suggestion was simply to search online for solutions! The irony is particularly striking, given that prior to my visit, I had already researched my condition online, which had explicitly advised consulting a medical professional. I departed the clinic feeling demoralized and reluctant to return, questioning the value of seeking medical advice when the primary recommendation is to browse the internet. Notwithstanding this experience, I must acknowledge that the doctor I typically see at this practice is exceptionally competent.
M. A.
9 years ago
Excellent!
Great medical care with welcoming team
Welcoming personnel and skilled physicians who truly stand out. Significantly superior to our previous general practitioner practice.
Dicky M.
9 years ago
Excellent!
Excellent training experience with supportive team
Excellent training environment with supportive and welcoming personnel.
Daniel H.
9 years ago
Poor!
Disappointing patient care at medical facility
Subpar patient care and customer support experience.
Z P.
9 years ago
Excellent!
Great medical care with helpful professionals
Welcoming personnel, understanding doctors and medical staff. Though I've only been here a few times, I'm impressed with the care and attention I've received so far.
John M.
11 years ago
Bad!
Terrible healthcare with zero communication skills
This appears to be absolutely the most terrible medical practice in the North London area. Their communication is abysmal, with unpredictable operating hours and a complete disregard for notifying patients about unexpected closures.
Dominic R.
13 years ago
Excellent!
Great medical care with friendly staff
Exceptional care and support; I'm truly satisfied with my decision to become a patient at this medical practice.