The Surgery (Brooke Road)

Compassionate doctor who truly cares about patients

Dr. Neeraj demonstrates an exceptional bedside manner. He's highly perceptive and sharp. An absolute pleasure to interact with professionally.

Compassionate care during a sensitive medical procedure

Nurse Lynne went above and beyond to help me feel at ease and secure during my cervical screening. Her compassionate approach made the entire procedure incredibly reassuring. I truly appreciate her professionalism and kindness!

Longtime patient notices covid impact on healthcare service

I've been a patient at this practice for an extended period. Their care was exceptional, but during and throughout the COVID pandemic, their service quality noticeably declined—a situation I attribute more to broader NHS challenges than to the practice itself. Despite this, I maintain my highest rating of 5.

Compassionate staff truly heard my concerns

Compassionate, empathetic, and attentive to my needs

Exceptional medical care that truly eases anxiety

The medical practice was incredibly welcoming, professional, and comforting during every single consultation. They truly help reduce the anxiety typically associated with visiting a healthcare provider!

Exceptional family practice with heart and history

I've been a patient at Brooke Road Surgery since childhood, spanning over two decades, and watching the practice's evolution has been truly remarkable. The transitions - from staff changes to receptionists, nurses, and doctors, and even updates to the office and waiting room spaces - have been seamlessly executed and remarkably efficient. Regardless of whether staff members are new or long-standing, they consistently maintain an exceptional service standard and always make me feel incredibly welcome during every interaction, whether in-person or via telephone. My initial medical experience was with Dr. Prasad, who was not just an outstanding physician but also an incredibly compassionate individual. He was always available for myself and my family, prioritizing our health and addressing our concerns with genuine care. Witnessing the practice being handed down to his son, Dr. Neeraj Prasad, has been truly heartwarming. Dr. Neeraj has magnificently continued his father's legacy, maintaining the same high-quality care and professional standards. Dr. Neeraj Prasad is, without doubt, the most exceptional doctor I've ever encountered. His kindness, patience, helpfulness, non-judgmental approach, and profound compassion are truly extraordinary. I feel immensely fortunate to be a patient at this surgery and to have met such wonderful healthcare professionals. Regardless of where life takes me, I will always remain committed to Brooke Road Surgery, as it holds an irreplaceable place in my heart. Blessings to them all ❤️

Compassionate care from an amazing nurse

The healthcare professional demonstrated exceptional empathy and created a welcoming atmosphere that put me entirely at ease. I'm definitely planning to return for future care.

Awesome product that exceeded my expectations

Excellent!

Exceptional healthcare with compassionate doctors and staff

Both medical professionals consistently demonstrate exceptional compassion, ensuring patients feel genuinely heard and understood. The front desk team is equally wonderful, providing top-notch support. Since I'll be relocating soon, I'm truly disappointed about leaving this practice, as it's an extraordinary healthcare facility that stands out from the rest!

Great doctors with compassionate care

I've consistently experienced Dr. Ramanathan and Dr. Prassaud as exceptionally supportive professionals.

Perfect tool for skill improvement

Excellent training session! Really helpful.

Terrible healthcare with dangerous patient management

Inadequate patient referrals when crucial, seemingly unconcerned about potential patient safety risks

Terrible doctor with zero empathy or care

Deeply disappointing encounter with Dr. Ramanathan. Disengaged, shallow, and condescendingly dismissive GP. She barely examined my child, completely disregarded my concerns, gave incorrect details about potential tests, and documented inaccurate information on her medical report. Ultimately, I sought a paediatrician's opinion, who validated how substandard that initial consultation truly was. Having professional experience in private healthcare, I understand precisely how compassionate patient care can offer crucial comfort, guidance, and emotional support during challenging medical situations. Healthcare professionals like Dr. Ramanathan can potentially cause significant psychological harm and dramatically escalate anxiety for patients and their families.

Disappointing nhs experience with poor patient care

The NHS serves as a prime illustration of the impending privatization trend, demonstrating profound systemic shortcomings through their rigid approach and apparent disregard for practical solutions. While I acknowledge the resource constraints they face, their operational incompetence and minimal patient-centered care are glaringly obvious. Despite understanding the underlying financial challenges, I cannot in good conscience suggest their services to anyone in my social circle.

Compassionate care at brooke road surgery shines bright

The receptionist who assisted me recently is remarkably skilled at her job and sincerely compassionate. I am immensely grateful for her dedication and commitment. She is absolutely fantastic, and the same applies to the nurse. It's rare to visit a medical practice and experience such authentic empathy and consideration, especially given the high patient volume. The fact that I felt such genuine care and concern demonstrates that these two professionals are truly exceptional representatives of Brooke Road Surgery and exemplary human beings. My heartfelt appreciation goes out to them both for their outstanding support, tireless efforts, and profound compassion ❤️💯

Shocking healthcare failure that left me hopeless

A quintessential representation of the NHS's decline. Shallow, disengaged, and condescending healthcare staff who actively avoid genuine patient care and meaningful medical intervention.

Quick and caring medical service

Fantastic service - scheduling a consultation is a breeze, and the doctors are top-notch!

Compassionate care made my smear test comfortable

During my recent cervical screening at Brooke Road surgery, I experienced an incredibly supportive and compassionate environment. Lynne was exceptional in her approach, carefully walking me through every detail of the procedure, which significantly eased my anxiety. Her professionalism and kindness made what could have been a stressful appointment feel completely comfortable. I'm truly grateful for her outstanding care and sensitivity.

Great healthcare with caring and attentive staff

A top-notch medical practice that I cannot praise enough. Every member of the team exudes warmth and hospitality, with the doctors consistently demonstrating exceptional dedication to patient care. No request seems too challenging for them. The reception staff are consistently pleasant and supportive, and if they're unable to provide an immediate answer, they'll diligently investigate and follow up with you.