Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care. The administrative team is noted for courtesy and responsiveness in many cases, while the practice environment is described as welcoming and well-maintained.

However, significant concerns emerge around appointment availability and the booking experience. Patients report difficulties accessing appointments with physicians, with some noting that appointments are typically scheduled with practitioner nurses rather than doctors. Communication during scheduling has been flagged as problematic, and reception experience varies, with some patients reporting staff displaying casual attitudes lacking in compassion.

Access challenges extend to specific service areas, including a noted absence of mental health support. Some patients have also raised concerns about care quality consistency and staff responsiveness to individual needs during visits. These contrasting experiences suggest variable service delivery across different aspects of the practice.

Appointment

58.00 %
Average

Reception

62.00 %
Average

Cleanliness

82.00 %
Great

Care

71.00 %
Great

Respect

64.00 %
Average

Seen on time

60.00 %
Average

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TO

Theresa O. Google 11 months ago

Rating

Excellent!

Compassionate caregiver helps restore my wellness

I am truly delighted to have Ms Lydia as a valued member of the team at Cranwich Road. Her approach is characterized by remarkable patience and meticulous attention to detail during assessments, and she consistently helps me regain my path to improved well-being through her exceptional care. My sincere appreciation goes out to her x

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DP

Damien P. Google one year ago

Rating

Excellent!

Sleek and stylish running shoes for performance

These sneakers are an absolute game-changer. The design is sleek and modern, with a perfect blend of style and comfort. When I first put them on, I was impressed by how lightweight they feel, yet they provide incredible support for my feet. The color combination is eye-catching without being too flashy, and the quality of materials is top-notch. Walking and running in these feels like a dream - they're responsive and cushioned in all the right places. The attention to detail in the craftsmanship is evident, and they've quickly become my go-to shoes for both casual wear and light workouts. Definitely worth every penny, and I'd recommend them to anyone looking for a high-performance, stylish sneaker that doesn't sacrifice comfort.

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AP

Avinoam P. Google one year ago

Rating

Bad!

Terrible service after 25 years of loyalty

I've been a patient at this medical practice for a quarter-century, but regrettably, the staff is absolutely terrible. They are rude, incompetent, and provide no opportunity to discuss concerns with the physicians. Moreover, the doctors, especially those involved in replacements, demonstrate a shocking lack of expertise and understanding.

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RB

R B. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassion and consistency

Throughout my 30-year journey with this medical practice, I was once again affirmed in my belief that they are among London's finest healthcare providers. The doctors have consistently offered me compassionate, skilled, and attentive care across decades, while the administrative team remains unfailingly courteous and supportive. Today exemplified their exceptional service: I made a morning call and was promptly seen by both a physiotherapist and a physician in the same afternoon. I'm acutely conscious of how privileged I am, recognizing that many Londoners and UK residents do not enjoy such high-quality primary healthcare. My gratitude for this practice runs deep.

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HM

Hello M. Google one year ago

Rating

Bad!

Dangerous surgery with terrible advice and medication

If you're considering this surgical facility, heed my warning: Stay away if you care about your well-being!!!! Their information is completely inaccurate, and the medications they prescribe are totally incorrect

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DD

Devori D. Google 2 years ago

Rating

Bad!

Terrible service and painful blood draw nightmare

The quality of care has dramatically declined. Getting an appointment with a physician has become nearly impossible! During my recent visit, I was attended to by a nurse who drew my blood. I politely requested her to be careful, but she was rough and careless. As a result, I was left with a significant, painful bruise.

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MR

Moshe R. Google 2 years ago

Rating

Excellent!

Great care and friendly medical team

The medical staff at this facility are fantastic! The environment is immaculate and welcoming! My overall visit was absolutely wonderful!

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SG

Suheyla G. Google 3 years ago

Rating

Bad!

Disappointing decline in healthcare quality and compassion

The quality of care has significantly deteriorated. I'm treated more like a customer than a patient, with receptionists displaying an overly casual attitude and lacking compassion. •To see a qualified doctor, you must specifically request one, as appointments are typically with practitioner nurses. •Medical staff consistently fail to review patient histories, which hampers both their understanding and efficient consultations. •COMPLETE ABSENCE OF MENTAL HEALTH SUPPORT - POOR COMMUNICATION STRATEGIES DURING APPOINTMENT SCHEDULING. Having been a patient at this practice for over 26 years, the decline is truly devastating.

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AS

Avrom S. Google 4 years ago

Rating

Excellent!

Exceptional medical care from top-notch professionals

Highly skilled and seasoned medical professionals who truly know their stuff.

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DD

David D. Google 4 years ago

Rating

Great!

Terrible service ruins routine medical visit for my child

My child had a scheduled blood draw early today We showed up 13 minutes past the appointment time The parking situation is problematic The medical center appeared completely vacant Staff adamantly declined to accommodate us Political correctness has seemingly become a tool for oppression Getting a youngster ready for blood work is far from simple I must acknowledge that the physicians at this practice are truly exceptional and committed, with absolutely zero criticisms

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DD

Demowe D. Google 6 years ago

Rating

Excellent!

Exceptional service with a warm and friendly touch

Highly competent and compassionate staff. Heartfelt appreciation to Sangeetha and Sonia for their exceptional service and professionalism. Bison Assist Ltd truly stands out.

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RG

Ruchy G. Google 7 years ago

Rating

Excellent!

Fantastic healthcare experience with caring professionals

Exceptional medical professionals who truly excel in their field. Their expertise, compassion, and dedication to patient care are remarkable. Each interaction has been a positive experience, with thorough explanations and genuine concern for my health. I couldn't be more satisfied with the level of treatment and support I've received.

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AS

Akiva S. Google 8 years ago

Rating

Excellent!

Fantastic medical care that exceeded my expectations

Skilled medical staff and top-notch patient care.

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Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care. The administrative team is noted for courtesy and responsiveness in many cases, while the practice environment is described as welcoming and well-maintained.

However, significant concerns emerge around appointment availability and the booking experience. Patients report difficulties accessing appointments with physicians, with some noting that appointments are typically scheduled with practitioner nurses rather than doctors. Communication during scheduling has been flagged as problematic, and reception experience varies, with some patients reporting staff displaying casual attitudes lacking in compassion.

Access challenges extend to specific service areas, including a noted absence of mental health support. Some patients have also raised concerns about care quality consistency and staff responsiveness to individual needs during visits. These contrasting experiences suggest variable service delivery across different aspects of the practice.

Appointment

58.00 %
Average

Reception

62.00 %
Average

Cleanliness

82.00 %
Great

Care

71.00 %
Great

Respect

64.00 %
Average

Seen on time

60.00 %
Average
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