The Tollesbury Practice

Exceptional medical care beyond my wildest expectations

Exceptional personnel, incredible physicians - this is hands-down the finest surgical experience I've encountered. The patient care is truly remarkable. I extend my deepest gratitude to Dr. Okon for your outstanding support and to Shirley at the front desk for your exceptional assistance.

Exceptional care at tollesbury surgery for years

I've been a patient at Tollesbury surgery for an extended period, and I frequently share how fortunate I feel. While the practice has evolved, so too has the NHS, and my physician, Dr Ogaziechi, is truly exceptional - the most compassionate and meticulous doctor I've ever encountered. Moreover, the entire staff consistently demonstrates remarkable dedication and care that goes well beyond expectations.

Terrible surgery with rude and unhelpful receptionists

I am utterly terrified of contacting this medical practice, already experiencing intense anxiety and panic before even attempting to connect. My health is currently fragile, like many others, yet the receptionists seem determined to obstruct any chance of receiving essential medical assistance. When calling, there's a complete absence of empathy or willingness to help. A particular female staff member consistently interrupts me, becomes sarcastic if I dare to speak up, and swiftly cuts me off with an almost authoritarian attitude. The surgery then shockingly attempts to blame patients for these communication failures. Perhaps they could demonstrate basic human compassion towards individuals who are unwell and desperately seeking medical support, instead of the cold, dismissive, and intimidating approach I consistently encounter. I'm now convinced they'll likely send a discharge letter in response to my honest feedback. If they do, I'm prepared to escalate this matter, given their persistent reluctance to address my ongoing medical concerns and their years of ignorant, careless handling of my health issues. Even attempting to inquire about a simple glucose tolerance test resulted in an interaction with a receptionist named Clare, who abruptly told me to consult Google and sarcastically questioned whether I actually have diabetes - completely missing the point of seeking preliminary testing. This represents yet another example of the appalling treatment I've experienced from this practice's staff. Regrettably, exploring alternative medical practices seems impossible, and my current health condition prevents me from repeatedly re-registering. My potential diagnoses have been repeatedly delayed due to their systemic negligence and profound lack of patient care.

Fantastic care and compassionate medical team

I'm truly grateful for this medical procedure, as my previous surgeries were absolutely dreadful. However, this experience has completely restored my confidence in healthcare professionals. The front desk staff have consistently demonstrated exceptional kindness, professionalism, and warmth. My deepest appreciation goes out to everyone at Tollesbury Surgery.

Fantastic pharmacy with caring and efficient staff

The personnel at this location are truly exceptional. They remain supportive and upbeat, even when faced with intense demands and multiple customers requiring assistance. Once you become familiar with their online medication ordering process, it becomes straightforward and streamlined. While scheduling an appointment by phone can feel challenging, I recognize it's designed to be the most equitable approach. In most instances, I've successfully secured my desired time slot. Their pharmacy service is conveniently positioned and consistently provides excellent support. I can confidently endorse this facility to others.

Frustrating healthcare experience with endless waiting

The appointment scheduling process is incredibly frustrating. You spend endless time attempting to reach someone on the phone, only to be met with long wait times and disconnections. When you finally get through, they promise a phone consultation, but it's clear you actually require an in-person medical examination.

Terrible service nearly cost my daughter her health

After two emergency room visits within seven days, the front desk staff refused to schedule my daughter an urgent consultation with a doctor or nurse, despite the A&E recommendation. They only offered a distant appointment three weeks later. Consequently, we returned to the emergency department, where she was hospitalized and required intravenous antibiotics for a full five-day period.

Frustrating wait at urgent care clinic

The sole physician available is consistently preoccupied with urgent medical cases, as I've been repeatedly informed. I will revise my review accordingly.

Reliable dental care for our family's needs

Been a loyal patient for nearly a decade. They've consistently been accommodating and reliable when scheduling appointments for our family's needs.

Worst medical experience ever terrible doctors

Inaccurate and deceptive details provided - you'd be better off using Google to self-diagnose. I'm utterly baffled how these so-called medical professionals are still permitted to practice, truly shocking.

Fantastic healthcare with friendly and welcoming staff

Excellent medical care. I'm puzzled by any negative feedback. Compared to other healthcare providers I've encountered in London and elsewhere, this practice is outstanding. The entire staff, from the front desk to the clinical team, are incredibly welcoming and professional - something I've rarely experienced before. I've only interacted with one physician so far, but the nurses are equally impressive. Overall, I find this practice to be truly exceptional.

Impossible to book doctor's appointment after endless calls

I spent an exhausting ninety minutes repeatedly calling, pressing redial endlessly without success. Naturally, by the time I finally connected, all the physician consultation slots had been snatched up. This process is incredibly frustrating, and I'm baffled by how impossible it was to reach anyone despite making approximately 200 consecutive attempts. I'll have to attempt this again tomorrow!

Worst medical experience ever with incompetent doctors

Absolutely shocking incompetence across the board. Initially mishandled my case and then sent me to a specialist, only to have that doctor arbitrarily cancel the referral without any communication to either myself or my son (the patient in question), effectively leaving us in limbo for five months waiting for an appointment that was never going to materialize! Frankly, they are discourteous, unhelpful, and astonishingly terrible at basic human interaction, let alone medical professionalism. I have zero confidence in this medical practice whatsoever. As a postscript, I've since switched to a new surgery, and these new doctors are absolutely fantastic.

Worst experience ever at this overbooked salon

Barely an hour into service and they're already an hour delayed... how does that even happen?

Exceptional medical care with compassionate and dedicated staff

I've been a patient at this medical practice for an extended period, and I have no intention of switching. The staff are incredibly supportive, and the doctors are remarkably compassionate, having assisted me multiple times. While you typically need to wait around an hour to see a physician, at least you're guaranteed an appointment that same day, unlike other practices where you might wait several days to consult a doctor. I cannot emphasize enough how exceptional this surgery is; everyone consistently goes beyond their professional responsibilities. I particularly appreciate the convenience of managing everything online.

Great service at my local medical center

Always experienced the staff at the surgery to be welcoming and highly effective in their work.

Amazing healthcare experience with caring professionals

The personnel are consistently supportive, the medical facility is delightful, and the physicians are absolutely exceptional. I would enthusiastically endorse this practice to anyone seeking top-quality healthcare.

Frustrating online pharmacy with ridiculous ordering limitations

Purchasing prescription drugs via the internet is a frustrating experience because the website restricts orders to a single individual. It's an absolute hassle and completely impractical when you're attempting to place an order for multiple family members.