The Town Centre Practice

Horrific accommodation that should be condemned immediately

Zero stars. Completely revolting. Layers of gunk and filth coating the seating and the floor grating near the window. The windows lack any coverings, creating an oppressive greenhouse-like atmosphere. The exterior looks like a garbage dump that's undoubtedly teeming with vermin. Utterly nauseating!!!

Terrible customer service at this place

Personnel demonstrated a lack of professionalism and courtesy during my interaction.

Disappointing service at medical center

Lengthy queue despite having pre-booked via 111. The front desk staff seemed disinterested and unwelcoming. I would advise against using this service 😕

Frustrating healthcare with no appointments available

terrible customer service, consistently zero availability for bookings, understaffed, enduring lengthy wait times despite paying an annual health surcharge of 1050 pounds, yet still unable to secure a single appointment

Misdiagnosis nearly cost me my life

I visited the clinic due to chest discomfort, and the physician claimed there was nothing wrong, dismissing it as merely a cough??? Subsequently, I went to the Emergency Department, where they diagnosed me with PNEUMONIA Put an end to these medical oversights! This isn't the first instance of a misdiagnosis

Terrible walk-in center with unprofessional and unhygienic staff

I recognize this is a walk-in facility, but truly, they need significant improvement. I was scheduled for an urgent consultation through the 111 helpline and accepted a late afternoon appointment. Upon arrival, the environment was unpleasant - the facility had an offensive odor and appeared unkempt. The reception staff were dressed inappropriately in casual clothing, which is completely unacceptable in a medical setting. This is absolutely not the standard you anticipate when seeking professional medical assistance. The entire place seemed unprofessional and substandard. If the 111 service recommends this centre, I strongly advise AVOIDING IT AT ALL COSTS!!!!!!!!

Chaotic registration with unhelpful and confusing staff

I'm extremely frustrated with the service. I submitted my application on Friday and received a call just 20 minutes later, instructing me to visit the surgery for form completion. So, I went there the same day, only to be told that I actually needed to fill out a form online instead. I called back the original contact number, and they advised me to return to the surgery on Monday. When I arrived on Monday, I was again directed to apply online—and to make matters even more aggravating, I was informed that 800 people were already ahead of me in the registration queue. The staff were incredibly unhelpful, dismissive, and seemed completely disorganized. There was absolutely no coherent communication, and the entire process was an absolute shambles. They desperately need a more streamlined and professional approach to prevent wasting people's time and generating unnecessary frustration.

Disappointment at urgent care's broken promise

Urgent care facility claims to operate until 8 PM, yet I was denied service at 6:30 PM despite being directed there by emergency services after experiencing a 5-hour ambulance wait

Horrific wait and dangerous reception area

The entryway was appalling, with trash strewn about and even a discarded syringe lying on the ground. After being directed here by 111, I was told to wait to see a nurse, but ended up waiting an entire hour just to be kept in the reception area. Three and a half hours passed, and my young daughter had still not been attended to. The receptionist admitted that the doctor hadn't even reviewed her medical file. Frustrated and concerned for my child's health, I collected my daughter and sought private medical care instead. It's clear the NHS has completely lost its sense of compassion and patient care.

Terrible healthcare experience with endless waiting times

Subpar service and a clear lack of professionalism plague this medical practice. They are critically understaffed, causing significant delays in scheduling GP appointments and an excessively lengthy patient registration process that spans 12 to 14 weeks. To secure a consultation, I was forced to arrive before 8 am and wait outside, and when I attempted to book later in the morning, I was consistently informed that the day was fully booked with no available slots. Phone communication is equally frustrating, with wait times exceeding 50 minutes just to reach a representative. Their standard response is to redirect patients to call 111, which is completely unacceptable. Substantial operational improvements are urgently needed. I absolutely cannot recommend this GP surgery to anyone seeking quality healthcare services.

Terrible service causing suffering for my sick child

Keep toying with people's lives, especially vulnerable children. This is an absolutely unacceptable situation that the healthcare provider must be shut down by authorities. First off, they're complete liars - I experienced an emergency on Friday regarding my son's medical condition, and after consulting 111, they sent a referral. I called them back, only to be left on hold for an hour, where they claimed they were fully booked and told me to call later. Upon calling again, they outright rejected my appointment. Incredibly, they even suggested I come on Saturday when they were closed - absolutely ridiculous! I spent yesterday making over 50 futile phone calls! The reception staff deserve to be terminated, as they consistently lie and distort information. The receptionist showed zero commitment to their job, forcing patients to become aggressive during phone interactions. They handed me a blood test form without any explanation of subsequent steps. It's impossible to convey how poorly they perform their professional duties. Other reviews accurately reflect this experience. My child has been suffering for eight days with unexplained diarrhoea, yet no investigation has been conducted, and no priority was given despite potential underlying health risks. They demonstrated complete indifference to our situation.

Horrible customer service at this medical facility

I've never encountered a more terrible establishment in my life. When I attempted to communicate with the receptionist, she was incredibly hostile, shouting at me and abruptly ending our call. I've always managed my medication online without issue, but she claimed I wasn't properly registered - absolutely ridiculous. This is such an incompetent and unprofessional organization that they genuinely deserve to be shut down completely.

Terrible service and unprofessional medical care nightmare

Absolutely the most terrible medical facility imaginable!!! When I requested a face-to-face consultation, the physician flatly refused, insisting I disclose my health concerns via telephone - this is completely unacceptable and unprofessional!!!

Worst medical centre ever terrible urgent care experience

I'd rate this place zero stars if I could. Despite being designated as an urgent care facility for 111 after-hours appointments, they consistently fail to handle patient referrals, always claiming doctors are unavailable. The level of service is absolutely abysmal.

Efficient nhs service with helpful clinical specialist

I utilized the NHS 111 service and secured an appointment for 10 AM. I was attended to within three-quarters of an hour. Upon entering, the reception staff informed me of a potential delay, which I readily accepted considering it was a walk-in facility. Observing that multiple patients were already masked, I requested a face covering. The procedure was that individuals would collect their mask at reception when their name was called. I consulted with a highly qualified clinical nurse specialist holding a doctoral degree, who demonstrated remarkable attentiveness and delivered outstanding care. Following our consultation, he electronically prescribed my medication, which was transmitted to a local pharmacist for pickup. We engaged in a substantive discussion about the potential improvements in integrated healthcare delivery and cost management. I felt compelled to share this review to highlight the exceptionally positive experience I encountered at this healthcare facility.

Worst nhs service ever with terrible attitude

I visited the 111 triage service and encountered extremely unprofessional treatment. The black female doctor briefly entered, barely listened, and abruptly left without addressing my concerns. The staff's attitude was dismissive and condescending. When I approached reception to file a complaint, the staff member was even more discourteous. In my 47 years, I have never experienced such a lack of care and respect. The reception staff were uncooperative, refusing to provide basic information like their name, making it impossible to formally report their misconduct. When I requested the official complaints procedure, they attempted to pacify me with a generic review form, which I suspect is merely a way to avoid genuine accountability. Their entire approach demonstrates a complete disregard for patient welfare. I strongly advise anyone to avoid this NHS service, as their staff demonstrate zero professionalism or commitment to patient care. If I could rate lower than one star, I absolutely would.

Horrible wait time and unhelpful medical staff

I was directed to the walk-in clinic by the 111 service, told to arrive within an hour. Upon arrival, the nurse saw me immediately, but then I endured a wait of over 4 hours to see the doctor. The receptionists were unhelpful and showed no compassion. It's unacceptable that they lack a proper system to inform patients about wait times. This facility is so poor that it doesn't even merit a single star rating.

Unhelpful receptionist ruins my medical experience

Typically, the staff at this practice are helpful, but today's phone receptionist was incredibly unhelpful. I was simply trying to schedule an appointment for my newborn and wanted some guidance on whether I should contact 111 or wait to see the GP. However, she repeatedly interrupted me, insisting I must call back at 8 AM sharp. Her communication skills were appalling - she wouldn't even listen to my concerns. I found myself wondering about her professionalism and customer service abilities. Does she realize how frustrating it is for patients to wait hours on the phone, only to potentially be told no appointments are available? Most people would handle such interactions with more empathy and courtesy. If I had the option to switch to a different GP practice, I absolutely would.

Terrible medical service that fails patients completely

Absolutely the most terrible general practitioner I've encountered. Scheduling an appointment is practically impossible, and obtaining any meaningful assistance seems futile. Their standard response is invariably to redirect patients to dial 111, providing zero actual support.

Terrible service and impossible appointment scheduling

Getting medical assistance here is like pulling teeth. I spent a fortnight just attempting to secure a simple appointment, and the process was so frustrating it felt nearly impossible.