The Trinity Medical Practice
Average! (26 reviews)
Average! (26 reviews)
Feedback reflects a mixed experience with notable strengths in clinical care and courtesy, alongside significant operational challenges. Many patients commend the welcoming environment, professional expertise, and compassionate approach of medical staff, with particular appreciation for continuity of care and responsiveness to patient needs. However, substantial concerns emerge around appointment access and booking systems, with patients reporting difficulties navigating online booking platforms, delayed callback systems, and extended waiting times for referral processing.
Reception experience varies considerably, with some patients praising courtesy and helpfulness whilst others describe inconsistency and unprofessional conduct. Additional operational issues include referral processing delays, unresponsive communication systems, and problems with prescription refill procedures that patients describe as unnecessarily complicated. Some patients note a perceived decline in service quality and organisation since the pandemic, contrasting with previously positive experiences. These patterns suggest the practice delivers strong clinical care but faces challenges in appointment availability, booking efficiency, and administrative coordination that impact patient experience.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Feedback reflects a mixed experience with notable strengths in clinical care and courtesy, alongside significant operational challenges. Many patients commend the welcoming environment, professional expertise, and compassionate approach of medical staff, with particular appreciation for continuity of care and responsiveness to patient needs. However, substantial concerns emerge around appointment access and booking systems, with patients reporting difficulties navigating online booking platforms, delayed callback systems, and extended waiting times for referral processing.
Reception experience varies considerably, with some patients praising courtesy and helpfulness whilst others describe inconsistency and unprofessional conduct. Additional operational issues include referral processing delays, unresponsive communication systems, and problems with prescription refill procedures that patients describe as unnecessarily complicated. Some patients note a perceived decline in service quality and organisation since the pandemic, contrasting with previously positive experiences. These patterns suggest the practice delivers strong clinical care but faces challenges in appointment availability, booking efficiency, and administrative coordination that impact patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sharon R.
7 years ago
Excellent!
Exceptional healthcare with compassionate and welcoming team
Upon my recent arrival, I was pleasantly surprised during my initial appointment by the welcoming and compassionate demeanor of all the healthcare professionals. The staff, physicians, and nursing team demonstrated a level of warmth and empathy that far surpasses my experiences at my former medical facility.
James H.
8 years ago
Bad!
Frustrating healthcare experience with endless waiting times
Previously, this medical facility offered quality care, but now, similar to many healthcare clinics, it's constantly overcrowded. The wait times have become completely unacceptable. The parking area is inaccessible due to severe road damage. This situation is incredibly unfair for residents of Mayland and its neighboring communities.
Jason G.
8 years ago
Excellent!
Exceptional care from warmest medical team ever
A team of medical professionals who couldn't be more welcoming, warm, and kind - truly the most delightful healthcare providers you could ever hope to encounter.
James S.
9 years ago
Excellent!
Friendly staff make this gp surgery shine
Excellent general practice medical center with incredibly friendly and welcoming personnel. The entire team provides top-notch service and creates a warm, comfortable environment for patients.
David F.
9 years ago
Excellent!
Exceptional service that exceeded our expectations
We recently switched from Burnham and can't help but wish we had made the move sooner. The staff here are incredibly welcoming, collaborative, and effective - a complete contrast to our previous experience. Kudos to the team for maintaining such a high standard of service. Continue the great work!
Andrew A.
9 years ago
Excellent!
Compassionate care from an exceptional physician
A compassionate physician who genuinely prioritizes patient well-being.