The Vale Surgery

Friendly and professional medical team exceeds expectations

Exceptional customer care provided by the front desk personnel, administrative team, and medical professionals. Highly satisfied with the overall experience. Much appreciation.

Friendly receptionist makes our visit truly memorable

I encountered a wonderful receptionist named Latha during my visit. Whenever assistance is required, she consistently demonstrates a helpful and accommodating attitude. Her customer service is commendable, and I hope she continues to maintain this excellent level of support!

Exceptional healthcare with compassionate and attentive staff

I'd like to express my appreciation for this medical practice and its entire staff. Throughout our interactions, they've consistently demonstrated warmth, genuine kindness, and exceptional support. Scheduling appointments is always straightforward, and they make a real effort to accommodate patients quickly. The personnel are remarkably friendly and easy to approach, and the physician truly takes the time to listen and ensure patients feel completely at ease. While I've noticed some critical feedback elsewhere, I'm genuinely puzzled by those comments—my personal encounters have been thoroughly positive. The entire team demonstrates remarkable dedication and consistently treats patients with dignity and compassion. I feel incredibly fortunate to have found such an outstanding healthcare provider and would wholeheartedly endorse them to anyone seeking quality medical care.

Terrible communication and unhelpful medical service

I am awarding the Vale Surgery a single star once more due to their abysmal communication regarding a critical health inquiry. I emailed a crucial question about potential medication reactions during a private chemical peel procedure, and shockingly, I received no direct response. I'm astounded that my designated doctor appeared unable to address a query related to medication he should be familiar with. Despite sending an email on 25th June 2025, I received absolutely no acknowledgment, which is utterly unacceptable. Although I recently re-registered myself and my daughter with a new local GP practice, the Vale Surgery initially insisted they were still responsible for answering my chemical peel and cabergoline medication query, given my original email was sent before changing practices. Upon re-sending my email, the receptionist dismissively stated the chemical peel is a private procedure outside NHS coverage and that the doctor is on two-week annual leave. When I highlighted the unhelpfulness of her response, she rudely declared, "you are no longer registered with us" - a thoroughly unprofessional and contemptible reaction. Consequently, I have formally submitted a complaint against the Vale Surgery for their complete failure to address my medical concerns through any meaningful communication.

Terrible service and unhelpful doctors everywhere

I previously held this medical practice in high regard, but their relocation has completely transformed my experience for the worse. The new online booking and appointment request system is utterly dysfunctional and counterproductive. Their recent changes have only complicated patient interactions. During a critical asthma attack, instead of providing immediate medical assistance, I was callously instructed to send an email while struggling to breathe. Securing appointments has become an almost insurmountable challenge, which is incredibly disheartening, particularly for individuals managing chronic health conditions. I've encountered medical staff who seem indifferent and unprofessional, leaving patients feeling abandoned and unsupported. While I can commend a couple of practitioners like Dr. Kuri and Dr. Nimlan, the majority of the staff's approach to patient care is shockingly inadequate. I implore you to reassess and restructure your current operational methods. If this trajectory continues, you risk systematically driving away your patient base. My sincere hope is that meaningful improvements will be implemented; otherwise, I fear an exodus of patients is inevitable due to the increasingly frustrating and ineffective service model.

Frustrating wait at clinic with no end in sight

Scheduled for a 10 am meeting, yet here I am, still waiting at 10:33 am, with no sign of progress or explanation.

Exceptional care and service at this medical facility

The entire medical team, from physicians to support staff, demonstrates exceptional compassion, professionalism, and attentiveness. Their commitment to providing top-notch care is truly commendable. I am thoroughly impressed with the quality of service and extend my heartfelt gratitude to everyone involved.

Great service from caring medical staff

I'm delighted because the medical staff, particularly Linda, were incredibly efficient when completing my paperwork and were extremely helpful in addressing my concerns. Their support was truly appreciated.

Latha is a lifesaver at the front desk

Latha, the receptionist, is an incredibly kind and compassionate individual who consistently goes above and beyond to assist those around her. Whenever I've required an urgent consultation or had inquiries, she has been exceptionally helpful, and she even proactively checks to ensure I don't need any additional support.

Exceptional service from a truly caring receptionist

Latha, the receptionist, is incredibly supportive and compassionate, with a delightful demeanor. She's prompt and effective in addressing my queries regarding appointments for myself and my child. Her communication skills are exceptional, and she consistently maintains a warm, welcoming attitude with her cheerful smile.

Excellent medical care from caring professionals

Medical professionals are excellent across the board

Terrible service and unhelpful rude medical receptionists

The front desk personnel display an appalling attitude, acting as if they're medical experts while bombarding patients with irrelevant and insensitive inquiries. This is undoubtedly the most terrible medical practice I've encountered, with staff showing zero empathy or respect towards patients during phone interactions. Their unprofessional behavior is truly shocking. If you're seeking medical care, I strongly recommend finding an alternative GP to spare yourself the unnecessary stress of dealing with these inconsiderate receptionists. When I attempted to secure an emergency appointment precisely at 8am, they claimed no slots were accessible, further demonstrating their complete lack of patient support.

Terrible service and unhelpful medical staff nightmare

The front desk staff was incredibly unhelpful and dismissive. I'm in dire need of medical assistance, but the receptionist simply told me to wait two weeks for my assigned GP to return. When I requested to see another healthcare provider, I was informed that only emergency cases are being addressed, and my year-long symptoms apparently don't qualify. Anyone dealing with significant health concerns should steer clear of this facility.

Exceptional service with a warm and welcoming smile

Mala, the receptionist, is incredibly supportive, responsive, and compassionate with a delightful demeanor. She's prompt and effective in addressing my needs regarding appointments and prescriptions. Her communication skills are exceptional, and she consistently maintains a warm, welcoming attitude. The two male receptionists are equally impressive, greeting me with genuine smiles and showing great attentiveness to my questions and requirements. It's a remarkable transformation for the practice to have such wonderful, approachable staff members who provide such excellent assistance when you need support.

Lifesavers at reception saved my day

Despite being delayed due to heavy traffic, the reception staff were incredibly accommodating and worked diligently to ensure I could still be seen without having to cancel or reschedule my appointment.

Fantastic healthcare team with caring professionals

The medical team here is exceptional. The general practitioners are particularly compassionate and attentive. This is an outstanding healthcare facility that I wholeheartedly endorse to everyone.

Terrible service and rude staff avoid at all costs

This medical practice is absolutely terrible. I would strongly advise against anyone going there. The front desk staff are incredibly discourteous and display a complete lack of compassion. Their appointment scheduling process is completely unprofessional and disorganized.

Terrible service and complete lack of compassion

They displayed an appalling level of disrespect, behaving in a highly unprofessional manner and showing absolutely no concern for my well-being. I was attempting to obtain essential medication that I rely on daily, yet they provided zero assistance or guidance on how to proceed or resolve the situation. I strongly caution anyone against utilizing this medical practice, as their service is utterly substandard. 👎

Exceptional service with caring and friendly staff

The personnel here are truly exceptional. Mrs. Latha and the receptionist stand out for their outstanding assistance. Dr. S. Sivakumar is equally approachable and attentive to our requirements. The overall service quality is impressive. Continue maintaining this excellent standard, and best wishes for the holiday season and upcoming year.

Fantastic service with compassionate patient care

I am thoroughly delighted with your service. You truly care for the patient and provide exceptional attention. I am completely satisfied, 100% happy with everything.