The Vale Surgery

Friendly service from a great receptionist

Latha, the front desk staff, demonstrated exceptional kindness and provided excellent assistance during my interaction.

Terrible service despite friendly staff and nurses

Reception staff is wonderfully friendly, and the nurse is excellent HOWEVER: - scheduling an appointment is consistently frustrating and inefficient because the staff seems unresponsive and their booking system is absolutely terrible - I consulted with two physicians for myself and my kids, and they were truly subpar: extremely dismissive, providing poor guidance and inadequate medical attention I now completely comprehend why Vale surgery has such negative feedback on Google... I'm definitely switching general practitioners as soon as possible!

Jacqueline shines bright at medical reception desk

I'm awarding top marks to the receptionist, Jacqueline (hoping I've spelled her name right). Breaking from my typical encounters with front desk staff, Jacqueline delivered outstanding service during my visit on August 22nd. She genuinely listened to my medical concerns and provided prompt, supportive advice with remarkable compassion. Even amid the evident pressures facing this workplace, Jacqueline's upbeat and competent demeanor was truly impressive. I sincerely wish she receives the acknowledgment she deserves and that more team members would emulate her exceptional approach! My gratitude to her.

Frustrated patient seeks help for chronic disc pain

I've been waiting endlessly for a consultation regarding my herniated disc... They assured me of an MRI referral, but I'm struggling to move, can barely run or walk normally... My work is severely impacted... The staff seem completely ineffective and their administrative process is abysmal.... I'm still waiting for my scan and physiotherapy... What's the purpose of paying taxes if the healthcare system is this dysfunctional?

Friendly receptionist made our medical visit smooth

I visited with my mother today and received exceptional support from Latha at the front desk. She was incredibly attentive and carefully walked me through my blood test documentation. I highly endorse her for her outstanding customer service.

Friendly staff and quality medical care

Friendly front desk staff and professional medical care from the physician.

Worst customer service ever at this place

On the day I visited, the front desk staff demonstrated an incredibly discourteous attitude. The receptionist was notably unprofessional and completely unhelpful when I sought clarification on my inquiries. It was abundantly clear that she had zero genuine concern for the patients' needs or experience.

Great service from caring medical professionals

During quieter periods at the clinic, the front desk staff typically offer a friendly and inviting welcome. Today, Latha was especially supportive. I find the Physiotherapy team and Dr Koori absolutely outstanding and cannot praise them highly enough!

Terrible service and unhelpful medical staff

I accompanied my mother to the medical practice and attempted to schedule a phone consultation regarding her pain management. To my dismay, the receptionist booked an appointment two weeks out! Unbelievable! Why on earth would a simple telephone consultation require such a lengthy wait? Moreover, the receptionist's demeanor was incredibly discourteous and unprofessional!

Amazing pediatrician with compassionate care

Dr. Janahan provided excellent care for both of my kids, demonstrating a compassionate and gentle approach throughout their treatment.

Compassionate doctor saved the day for my daughter

I recently sought medical assistance at Vales Surgery for my daughter's health concerns, and I am profoundly appreciative of the outstanding care delivered by Dr. Bhanu Janagan. Her welcoming demeanor and genuine compassion immediately put us at ease. She listened intently to my daughter's symptoms, demonstrating remarkable patience and understanding that helped my daughter feel completely comfortable during the consultation. Dr. Bhanu's professional expertise, combined with her remarkably gentle manner, provided us with tremendous reassurance. Her comprehensive and clear explanation of the proposed treatment plan gave us complete confidence in her medical judgment. I wholeheartedly endorse Dr. Bhanu for anyone searching for a healthcare professional who offers both medical excellence and heartfelt compassion.

Gentle and caring phlebotomist made my day better

During my recent blood draw, I felt compelled to share how incredible Sally was. Her technique is so gentle that I hardly noticed the needle, and her compassionate demeanor truly shines through. It's clear she's passionate about her work, which makes the entire experience so much more comfortable. Sally is not just skilled, but also incredibly warm and personable. A huge thank you for making what could be a stressful moment feel so smooth and pleasant! 🤩

Fantastic support from rita at the clinic

Exceptional service from the staff, particularly Rita at the front desk who made communication a breeze. I'm thoroughly satisfied with how everything was handled and want to express my sincere appreciation for their assistance today 😀

Worst purchase ever waste of my money

Absolutely worthless. Completely indescribable in its lack of value.

Terrible healthcare saved by finding better doctor

I'm truly relieved that I've finally departed from that medical practice and successfully found a new GP surgery that has completely transformed my healthcare experience.

Exceptional service that exceeded my expectations

I'm thoroughly delighted with the exceptional service and truly appreciate everything you've done. My sincere gratitude goes out to your team.

Worst medical experience ever terrible gp service

The general practitioner has consistently provided a poor experience, but today reached a new low. Initially, I had scheduled a telephone consultation, yet the doctor neglected to reach out, forcing me to initiate contact. Upon calling, I was met with dismissive behavior and hurried communication, ultimately being informed that no appointments were available for a fortnight. Their service is utterly unacceptable, and I cannot in good conscience suggest them to anyone. I am now compelled to seek alternative medical care, as this practice is undeniably the most subpar I have encountered. Were it possible, I would assign them zero stars without hesitation.

Terrible customer service ruins medical experience

Wow! I'm absolutely appalled by their terrible customer service! Today, I endured a 40-minute wait, stuck in queue number 4, simply trying to schedule a doctor's appointment for my coughing daughter. Instead of helping, they coldly instructed me to go to the hospital! Why should I waste 5 hours in a hospital emergency room when a doctor could examine her immediately? When I attempted to explain my own illness and inability to wait at the hospital, the staff became aggressive and abruptly terminated the call! While the medical professionals themselves seem competent, the administrative personnel are shockingly unprofessional and unhelpful.

Terrible service and unhelpful medical practice

This GP is utterly useless whenever I require assistance. For instance, with appointments or certifications, they consistently deflect by telling me to call 111 or visit the pharmacist. I'm completely baffled as to the purpose of having this healthcare service. Moreover, the staff are incredibly discourteous and unhelpful.

Terrible healthcare experience you must avoid

Absolutely terrible general practitioner. I would strongly advise against seeking treatment from this doctor under any circumstances.