The Vale Surgery

Frustrating wait and prescription mix-up nightmare

Arrived first thing and spent more than 60 minutes waiting with no response. Despite having a phone conversation with the nurse the previous day about my daughter's asthma medication, the prescription I received was entirely different from what we had discussed. When I went to fill the prescription at my local pharmacy, I discovered the error. The medical staff here are excellent, but the reception service is absolutely terrible!!!!!

Worst medical experience ever terrible service

A complete disaster of a medical facility that lacks any semblance of professionalism. Following a significant surgical procedure, I urgently require a follow-up appointment to remove surgical clips, yet they are callously turning me away. Their staff claims they have no available nurse and are overwhelmed with work. To make matters worse, the reception staff cannot comprehend basic English and seem unable to interpret a straightforward hospital communication. This entire experience is nothing short of a mockery.

Terrible medical practice with rude and unhelpful staff

This medical practice is hands-down the most terrible healthcare provider I've ever encountered. I absolutely cannot recommend them to anyone. Their reception staff are incredibly discourteous and demonstrate zero empathy towards patients. Their appointment scheduling process is completely unprofessional. When my son was experiencing intense pain, I attempted to book an urgent appointment by calling at 8am, but they didn't respond until an hour later. The receptionist was shockingly disrespectful, and when I expressed my frustration about their lack of care, they flatly refused to schedule an appointment. When I challenged the purpose of their medical practice, they abruptly terminated the call. If I could rate them, I would give them a negative rating far below zero. Their service is utterly appalling and unacceptable.

Terrible customer service and unprofessional phone handling

The administrative team consistently dodges incoming calls, and I've personally witnessed them deliberately avoiding phone contact. When they do pick up, they swiftly try to end the conversation, demonstrating absolutely terrible customer service.

Worst medical care ever disappointing and frustrating

Absolutely dreadful visit. Staff completely ignored my ill companion, effectively abandoning us without any assistance or support.

Terrible phone support that wastes customers time

The phone support is practically non-functional. Getting through to a representative is an endless ordeal, even with their supposed queuing mechanism. Urgent action is imperative. Customers simply cannot tolerate being left on hold for half an hour to an entire hour, which has become the norm. Incredibly aggravating!

Terrible service and unprofessional medical care

Physician failed to appear for their scheduled shift.

Terrible customer service at this healthcare facility

Unwelcoming front desk personnel who lack basic customer service skills and empathy towards guests!

Terrible customer service that wasted my time

This is my inaugural review, and it's about the most abysmal customer service I've ever encountered. I endured a grueling 60-minute wait on the telephone, only to have the representative answer and immediately hang up without any explanation. This frustrating incident occurred on July 10th, 2023, specifically between 6:00 PM and 6:02 PM. I've attempted to call again, and now after approximately 15 minutes, there's seemingly no queue, yet they still refuse to answer the phone.

Terrible service and booking nightmare from start

The booking process is extremely frustrating, and the customer service falls far short of expectations. With minimal warning, my scheduled appointment was abruptly cancelled through a text message, forcing me to endure an exasperating 80-minute phone wait just to reschedule. As a result, I'm now compelled to delay my appointment by an additional week, and the staff showed absolutely no interest in addressing my valid complaints or alleviating my mounting irritation. I cannot in good conscience suggest this service to anyone else.

Incredible healthcare team saved my life

I want to express my gratitude for the vale surgery, where the medical staff—doctors, nurses, and pharmacists—are incredibly supportive and compassionate. They go above and beyond to assist patients in overcoming health challenges and personal struggles. Their comprehensive care and professional guidance have been instrumental in my journey, and without their unwavering support, I'm uncertain where I would have ended up.

Rude and unprofessional customer service nightmare

Absolutely terrible front desk service. The person at reception was unhelpful, rude, and completely unprofessional. Made me feel unwelcome from the moment I walked in.

Friendly staff make healthcare access a breeze

Excellent assistance provided by ACP shipa and Latha, which helped me secure a doctor's appointment. The entire Vale surgery staff delivers outstanding care to all patients. Kudos to the team for their continued dedication and support.

Terrible service and rude staff at medical practice

The reception team displays an appalling attitude, acting as if they're medical experts while bombarding patients with irrelevant and inappropriate inquiries, completely failing to empathize with the patient's perspective. This is undoubtedly the most terrible medical practice I've encountered, with staff showing zero respect or compassion for individuals seeking help over the phone. Their unprofessional and discourteous behavior is shocking. I strongly advise seeking healthcare elsewhere to spare yourself the frustration of dealing with these inconsiderate receptionists.

Exceptional care from rita at vale surgery

Rita stands out as the top manager at the vale surgery. Her exceptional service has left me thoroughly satisfied, and I wholeheartedly award her a perfect 5-star rating.

Warm and welcoming medical experience today

During my recent appointment, Latha and Rita provided an exceptional experience... The physician delivered top-notch care, and the reception team offered warm, supportive guidance... They consistently demonstrate remarkable helpfulness...

Exceptional service from friendly and helpful staff

During my two visits to this medical practice, where my father is a patient, I was thoroughly impressed by the staff's warm and welcoming demeanor. Latha, in particular, stood out for her outstanding customer service, consistently demonstrating a level of professionalism and kindness that made our experiences truly exceptional.

Compassionate care from a top-notch medical team

The medical practice provides top-notch service that truly stands out. Both the physicians and administrative personnel are incredibly welcoming and courteous. Dr. Siva, in particular, is exceptionally pleasant and meticulously ensures I get the appropriate medical care. Additionally, Latha at the front desk is remarkably helpful and supportive, assisting me seamlessly with scheduling and subsequent appointment coordination.

Incompetent staff create miserable customer experience

Abysmal customer service, with receptionists displaying an alarming lack of competence and mental acuity. Their inefficiency is so profound that no amount of training could possibly remedy their fundamental incompetence. Moreover, their performance is further compromised by what appears to be blatant racial bias, as they seemingly provide assistance only to select individuals, which is utterly unacceptable.

Terrible service with unprofessional and biased staff

Every single front desk staff member is utterly incompetent, displaying zero traces of basic intelligence, and it's baffling how they even secured their positions. There's a clear and noticeable prejudice, as they demonstrably show more eagerness to assist certain individuals over others.