The Vale Surgery

Frustrating phone call that wasted my entire evening

Endured an incredibly frustrating experience trying to make a reservation via telephone, with an excruciatingly long wait time of nearly two hours before being able to speak with a representative.

Friendly service with exceptional team members

Incredibly supportive team members, with special recognition to Lathaa and Igieo for their outstanding assistance

Amazing service with friendly and caring staff

This establishment truly stands out. Their service is consistently prompt, and the employees exhibit wonderful interpersonal skills. Moreover, they appear genuinely concerned about the well-being of their customers.

Exceptional care and friendly staff at hospital

Latha at the front desk consistently provides exceptional customer service with her warm and accommodating demeanor. The medical professionals here are highly competent and deliver top-notch care. Grateful for their outstanding support 🙏🏻

Excellent medical care with compassionate staff

The staff at the front desk and medical professionals demonstrate exceptional compassion and expertise in their approach to patient care.

Friendly staff saves the day at clinic

The friendly receptionist was incredibly helpful and swiftly secured me a booking when I unexpectedly stopped by this morning.

Great support from latha at vale surgery

Heartfelt appreciation goes to Latha for her assistance with my urgent appointment request today. She went above and beyond to ensure I was seen promptly. The Vale Surgery provided truly exceptional customer service.

Exceptional healthcare with compassion and expertise

During my latest medical appointment, I was truly amazed by the exceptional quality of service. The staff greeted me warmly from the start, instantly helping me feel comfortable and relaxed. My physician was not only personable and well-informed but also displayed genuine empathy regarding my health concerns. He meticulously walked me through my medical situation and patiently addressed every single query I had. There was no sense of being hurried or treated like just another patient to be processed quickly. In summary, my visit to the medical practice was outstanding, and I would enthusiastically endorse this healthcare provider to anyone seeking superior medical attention.

Exceptional healthcare with compassionate medical professionals

The team here operates with incredible speed and warmth. My primary care physician consistently demonstrates excellent communication skills and genuine empathy.

Friendly staff made our stay unforgettable

Latha, Elli, Igor, and Aman are exceptional front desk staff who provided outstanding assistance during our stay.

Exceptional support from a customer service star

Exceptional customer support. Heartfelt appreciation to Latha for her outstanding assistance.

Frustrating wait times at gp clinic

I frequently went to this medical practice and consistently experienced significant delays with the doctor. Every appointment ran approximately 30 minutes behind schedule, despite being able to see the nurse promptly. The reception staff, however, were friendly and communicative.

Exceptional service with a smile at reception

The team here is absolutely wonderful, with Latha at reception truly standing out as exceptional!

Terrible service and rude staff avoid at all costs

The employees at this establishment are absolutely terrible - completely unprofessional and lacking any sense of basic human decency. Their conduct is shockingly inappropriate and unacceptable.

Friendly service makes checking in a breeze

The front desk staff is friendly and provides helpful assistance

Frustrating phone system kills customer booking experience

Absolutely dreadful service. Scheduling an appointment is a nightmare. Constantly disconnected during hold times. Their booking system is archaic - no online reservations, just a chaotic first-come, first-served approach. Despite dialing precisely at opening, I'm inexplicably positioned far back in the queue, always ending up 11th, 12th, or 15th in line.

Horrible gp service with terrible patient treatment

I strongly caution anyone considering registering with this GP practice to steer clear. Their treatment of patients is appalling and demonstrates a complete lack of professionalism. As a six-week pregnant woman, I was subjected to an inexcusable series of disrespectful interactions. They made unfounded allegations about me registering with another GP while simultaneously scheduling an appointment, which I attended only to be told no one would see me. Despite being a patient with this practice for over seven years, I was abruptly and unceremoniously removed from their system. The receptionist was shockingly unprofessional, communicating with me through a side window instead of engaging directly. When I requested to speak with a doctor, Dr. Slovakia's response was nothing short of hostile. Upon asking why I wasn't informed about my removal, he curtly stated they "don't give out information" about such matters. As a first-time expectant mother, I found his approach deeply offensive. While I'm mature enough to walk away, I'm grateful to no longer be associated with this practice. Their behavior is unacceptable, and they do not deserve the trust of any patient who might seek their care.

Excellent care and service at the vale surgery

The Vale Surgery provided exceptional service. The reception staff were incredibly helpful, proactively reaching out before and after my appointment to coordinate hospital follow-up. The physician was outstanding, demonstrating both compassionate care and extensive medical expertise. Having not visited in several years, I was pleasantly surprised by the significant improvements in their overall practice.

Horrible medical experience with terrible customer service

The surgical experience was extremely disappointing. I attempted to schedule a doctor's consultation and was left on hold for an astonishing 85 minutes before anyone picked up the phone. The personnel were incredibly discourteous and unhelpful. I'm utterly bewildered by the NHS's apparent lack of intervention in such matters. Ever since the pandemic, everything seems to have deteriorated dramatically. The current state of affairs is overwhelmingly stressful.

Terrible phone service at local medical practice

On February 17th, 2023, I attempted to contact the medical office at 5:50 PM, being the first caller in the queue. Despite waiting for three-quarters of an hour, no staff member picked up the phone. This level of responsiveness is completely unacceptable and represents a shockingly poor standard of customer service.