Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with significant strengths in clinical care balanced against persistent concerns about reception service. The professional medical team, including doctors and nursing staff, consistently receives praise for compassionate, attentive care and responsiveness to patient concerns. Many patients report confidence in the service and appreciate the welcoming environment, with several noting long-term loyalty spanning decades. Appointment availability has improved for many, with some patients securing same-day bookings and finding the booking process seamless through the mobile application.

However, reception experience remains a notable area of concern, with multiple patients reporting difficulties with front desk staff professionalism, courtesy, and communication. Some describe gatekeeping behaviour and lack of respect during interactions, whilst others highlight challenges in securing appointments and poor communication from the front desk. Additionally, one patient raised concerns about the reception area cleanliness and maintenance. These contrasting experiences suggest inconsistency in reception service delivery, which impacts overall patient satisfaction despite the consistently positive feedback about clinical care and medical professionalism.

Appointment

68.00 %
Great

Reception

65.00 %
Great

Cleanliness

70.00 %
Great

Care

82.00 %
Great

Respect

68.00 %
Great

Seen on time

75.00 %
Great

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PT

Paul T. Google 10 months ago

Rating

Excellent!

Excellent healthcare with caring and professional staff

The front desk team is incredibly helpful and goes above and beyond to assist patients. Additionally, the medical professionals are both competent and approachable 👍

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GS

Gary S. Google one year ago

Rating

Excellent!

Compassionate care at its medical best

The medical professionals and front desk staff at this facility are incredibly supportive and attentive. Throughout my experience with VMC, I've consistently received top-notch care and service.

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CF

Chris F. Google one year ago

Rating

Bad!

Unprofessional staff with dangerous mental health approach

The front desk staff act like they're in charge of medical diagnoses, behaving more like gatekeepers than helpful professionals. If you're struggling with psychological challenges, I strongly advise bypassing these receptionists and directly contacting the mental health crisis support team.

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LH

Leigh H. Google one year ago

Rating

Excellent!

Compassionate care for learning disability patients

All medical professionals, including doctors, nurses, mental health workers, and learning disability staff, are exceptional. They consistently go the extra mile and are truly the best in their field. They're always attentive, sharp, and incredibly dedicated to their work.

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GM

G M. Google one year ago

Rating

Excellent!

Great medical care with friendly staff

Exceptional primary care practice. Every aspect, from reception staff to doctors and affiliated services, is top-notch.

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MM

Melissa M. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate professionals

Outstanding medical procedure, with compassionate doctors and personnel who truly hear your concerns and go above and beyond to support you! :)

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JS

John S. Google one year ago

Rating

Excellent!

Quick and professional flu shot experience

Received top-notch assistance during my flu shot appointment. The medical team was running a smooth and well-organized process.

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AC

Andy C. Google one year ago

Rating

Excellent!

Incredible medical care with compassionate staff

This medical practice is absolutely outstanding, and I've been a patient here for over two decades. The personnel are consistently accommodating and welcoming, always going above and beyond to help. Nearly every time I need medical attention, I can secure a same-day appointment, and they offer extended hours that perfectly suit my irregular work shifts. Their flexibility is truly remarkable. Even after relocating outside their typical service area, they graciously allowed me to remain a patient, recognizing my satisfaction with the quality of care and my strong rapport with the staff. I wholeheartedly endorse this medical practice for anyone seeking a new and reliable healthcare provider.

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IR

Ian R. Google one year ago

Rating

Excellent!

Smooth service with a smile

Highly productive team with streamlined processes. Personnel consistently demonstrate warmth and courtesy in their interactions.

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RR

Rush R. Google one year ago

Rating

Excellent!

Trusted family doctor for decades of care

I've been a patient at this medical practice since I was practically an infant, and I've consistently been delighted with the exceptional care and top-notch service they offer.

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DO

Daniel O. Google one year ago

Rating

Excellent!

Trusted companion through my lifelong journey

I've been dedicated to this approach throughout my life and have consistently maintained it with care.

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CK

Caroline K. Google one year ago

Rating

Excellent!

Caring professionals who truly understand customer needs

Exceptional staff who consistently demonstrate warmth and genuine concern for their customers.

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CM

Charlotte M. Google one year ago

Rating

Excellent!

Great healthcare for the entire family

Consistently reliable. Scheduling is convenient, and they provide excellent care for all my family members.

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PK

Pat K. Google one year ago

Rating

Excellent!

Exceptional healthcare through decades of dedicated service

I've been receiving care at this medical facility for over four decades, and throughout all those years, I've encountered nothing but excellence. Not a single issue has arisen with any of the physicians or support personnel during my entire time here. This is a top-notch healthcare practice, operated with precision and compassion by dedicated medical professionals.

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LC

Laura-jane C. Google one year ago

Rating

Excellent!

Compassionate doctor brings comfort to elderly patient

I want to express my gratitude to Dr Barfield for coming to see my father at home yesterday. During the visit, Dad felt genuinely understood, valued, and listened to - which is particularly significant given his historically challenging interactions with healthcare providers stemming from previous difficult experiences. What an exceptional physician, and we are truly thankful for their compassionate approach.

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JM

James M. Google one year ago

Rating

Excellent!

Exceptional healthcare with friendly staff and smooth service

Throughout my experience with this medical practice, particularly in recent times, I have nothing but praise. The front desk staff consistently demonstrate exceptional helpfulness, and the nursing team always goes above and beyond. Scheduling appointments has been seamless, with the mobile application proving to be incredibly convenient. All physicians maintain a high standard of professionalism, and Dr. Hemmingway, whom I've consulted multiple times, provides comprehensive and compassionate care. I wholeheartedly rate this practice a perfect 10 out of 10, and I extend my sincere gratitude.

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AM

Andy M. Google one year ago

Rating

Excellent!

Friendly staff make shopping a delightful experience

Highly productive with consistently warm greetings and top-notch customer care

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TL

Terence L. Google 2 years ago

Rating

Excellent!

Friendly clinic with helpful staff and great doctor

Reception area was spotless and well-staffed. I saw Dr. Barfield promptly, and I had no issues with the students helping out - they need practical training after all. I was thoroughly satisfied with the information I received, which helped calm my concerns. Many thanks to everyone involved.

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RR

R R. Google 2 years ago

Rating

Bad!

Terrible healthcare with unprofessional and unhelpful staff

Do not consider this service if you care about your well-being. I am seeking legal consultation. Moreover, the front desk personnel are confrontational, condescending, and disrespectful. They obstruct attempts to communicate with management or supervisors. They fabricate excuses and deny scheduling a doctor's appointment. Subsequently, they abandon you without any resolution. I am unwell and distressed.

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GC

Graham C. Google 2 years ago

Rating

Excellent!

Great doctors who truly listen and care

Two recently joined physicians, Dr. Brownlea and Dr. Newton, have demonstrated their worth as exceptional healthcare providers. They excel at attentively hearing patients' concerns, display a compassionate approach to care, and consistently show profound respect during interactions. (Note: I'm sharing this perspective on behalf of my wife, as I receive medical treatment at a separate facility)

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Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with significant strengths in clinical care balanced against persistent concerns about reception service. The professional medical team, including doctors and nursing staff, consistently receives praise for compassionate, attentive care and responsiveness to patient concerns. Many patients report confidence in the service and appreciate the welcoming environment, with several noting long-term loyalty spanning decades. Appointment availability has improved for many, with some patients securing same-day bookings and finding the booking process seamless through the mobile application.

However, reception experience remains a notable area of concern, with multiple patients reporting difficulties with front desk staff professionalism, courtesy, and communication. Some describe gatekeeping behaviour and lack of respect during interactions, whilst others highlight challenges in securing appointments and poor communication from the front desk. Additionally, one patient raised concerns about the reception area cleanliness and maintenance. These contrasting experiences suggest inconsistency in reception service delivery, which impacts overall patient satisfaction despite the consistently positive feedback about clinical care and medical professionalism.

Appointment

68.00 %
Great

Reception

65.00 %
Great

Cleanliness

70.00 %
Great

Care

82.00 %
Great

Respect

68.00 %
Great

Seen on time

75.00 %
Great
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