The Village Medical Centre

Amazing doctor saves the day with exceptional care

The medical staff at this clinic are exceptional, and while scheduling can be challenging, the quality of care is outstanding. Dr. Ching, in particular, stands out as an incredibly compassionate and efficient physician. She's truly remarkable - I've never encountered a doctor quite like her who combines such genuine empathy with professional effectiveness. Her approach to patient care is simply unparalleled ❤

Terrible medical service leaves patient desperate and unheard

I'm battling multiple serious health conditions including COPD, spinal disorder, asthma, high blood pressure, and chronic kidney disease. I desperately need a rescue medication pack and have been attempting to contact my medical practice since early Wednesday morning, but I still can't get through. Obtaining prescriptions or scheduling a doctor's appointment has become utterly ridiculous. I'm questioning how they can operate a medical practice that provides such minimal support and virtually no assistance for patients dealing with complex, debilitating illnesses. I'm absolutely furious and overwhelmed with frustration right now.

Terrible service and extremely unhelpful staff

The personnel here are incredibly discourteous! It's impossible to connect via phone. They consistently lack availability, attempting to schedule me an appointment an entire month out from my initial contact. However, the most glaring issue remains the receptionist staff's abysmal attitude. The single star is solely reserved for the medical professionals themselves.

Terrible healthcare system leaves patients frustrated and hopeless

The wait to consult a physician is an excruciating two weeks. I endured a 30-minute phone hold, initially positioned at number 7 in the queue. Upon reaching the front of the line, I was abruptly disconnected. Forced to restart the entire process, I again spent half an hour waiting. While I understand the challenges of recent years, it's evident that this current system is fundamentally broken. The frustration is palpable - individuals are losing hope, feeling abandoned and unheard. This systemic failure predates the pandemic and has persisted far too long. Something must change, as the current approach is simply unsustainable and deeply demoralizing.

Worst pharmacy experience ever with terrible service

I've never encountered such an incompetent and discourteous team anywhere before. The prescription phone line is perpetually busy, making communication impossible. When I need to collect my monthly medication, I'm certain they'll botch the order without fail. The staff are incredibly dismissive, blindly trusting their computer system and automatically assuming the patient is mistaken. They consistently deflect blame onto the neighboring pharmacy, when in reality their own inefficiency is the root cause. I'm now switching healthcare providers because they're so utterly hopeless that continuing to deal with them is no longer worth my time or energy.

Worst medical experience ever wasted my entire day

Spent nearly three hours in a ridiculously long line, and when I arrived, the front desk staff were just sitting around doing nothing. It's a complete mockery of a healthcare service - the medical professionals seem to call in sick more frequently than their patients. I'd be shocked if anyone actually manages to secure a proper appointment here.

Terrible service, but dr ching saves the day

Complete disappointment. Front desk staff treat patients with utter disrespect. You're forced to call precisely at 8 am to secure any consultation. Dr. Ching is the sole redeeming factor of this practice - an exceptional physician who truly appears to prioritize patient well-being. She's the only reason I continue tolerating this terrible medical center, otherwise I'd have long since departed.

Terrible healthcare service that left me frustrated

Terrible experience, absolutely impossible to reach anyone by phone, in-person booking is equally frustrating, and their idea of an asthma consultation over the phone is ridiculous. This practice desperately needs to be shut down or completely restructured. The current staff are unmotivated and unhelpful. My advice: look elsewhere if you want any semblance of decent healthcare service!!!

Dangerous telehealth missed my potential serious condition

Diagnosing medical issues remotely seems impossible. The clinic's policy of avoiding in-person examinations is completely unacceptable. A consultant advised me to consult a physician about a concerning lump, yet the doctors merely provided a phone prescription for a sore throat. I'm deeply worried - what if this could be a serious condition like cancer?

Incompetent staff fail to provide basic medical care

I'm completely fed up with this medical practice. Their staff are incompetent and unprofessional. When I called to schedule an appointment, I was informed the earliest slot was three weeks in the future. Given my urgent need, I couldn't possibly wait that long. They eventually offered me an emergency appointment for July 13th and assured me a locum would contact me. I spent the entire day waiting by the phone, but no call came. When I rang back to follow up, they claimed no appointment was even registered in their system. Clearly, whoever I initially spoke with failed to properly book my slot. This level of negligence is unacceptable and potentially dangerous - an emergency appointment that goes unrecorded could have led to serious health complications.

Terrible service and communication from unhelpful clinic

Been trying to reach them since early morning, spent a total of 3.5 hours on hold, calls disconnected, line goes silent after waiting 20 minutes. Finally got through at 5:20pm (receptionist suggested calling back tomorrow, I questioned their phone availability given today's performance). Three-week wait for an appointment, only to have NHS 111 instantly schedule a phone consultation with my doctor the next morning, indicating they could have arranged this initially. Now they claim to be accepting new patients... laughable, considering they can't even manage their existing patients. Completely not worth your time. Waiting on an urgent referral letter for a week. Called the doctors a week later, only to learn the referral was just processed. This is absolutely unacceptable. Discussed the issue with the doctor, who disregarded my concerns, went over my head, and did exactly what he wanted without listening.

Frustrating name mix-up delayed my covid vaccine

I needed to update my personal information after a name change. Mistakenly, they had listed the witness's name in place of my own. This error prevented me from receiving my initial vaccine dose, forcing me to reschedule my appointment. I'm frustrated that they seemed to find the mix-up somewhat entertaining.

Terrible pharmacy with zero patient care

This pharmacy is absolutely terrible. They show zero concern for their patients. Getting through on the phone is a nightmare, and when you finally do, they just cut you off! It's clear they have no interest in doing their job. If you're experiencing pain and call for help, they only make your situation worse by adding stress. Every single interaction gives me a migraine because they're so unprofessional. This pharmacy is completely unreliable - while some doctors might be decent, the reception staff provide the most abysmal service imaginable.

Frustrating healthcare system fails patients miserably

I simply wanted to schedule a consultation with my primary care physician to renew my prescription... After repeatedly attempting to reach someone by phone and being trapped in an endless queue, I visited the local medical facility. Upon arrival, I discovered (through the secured glass entrance of the appointment area) that the reception was completely vacant, with no staff available to answer calls. Utterly unacceptable, it's shameful particularly during these challenging covid times when telephone communication through reception is the sole method for securing a doctor's appointment... Especially considering the NHS App for booking GP consultations remains completely non-functional.

Terrible service and impossible to reach anyone

Every single call I make, I'm placed second in line before being disconnected. I've attempted to contact them over 10 times without success. Eventually, I resorted to physically going to the back of the medical practice and personally knocking on their door. I managed to get my prescription resolved then, but now that I need another, I'm required to have another review. How am I supposed to arrange a review when they never pick up the phone? This medical practice is completely ridiculous!!

Amazing doctor with incredible bedside manner

Dr. Chin is absolutely fantastic at her practice. I'm a huge fan! 💕

Worst service ever avoid at all costs

I'd give this zero rating if I could—that's how abysmal their service truly is.

Terrible healthcare service with unhelpful staff

Customer service is subpar, with phone lines constantly congested and impossible to reach. The practice manager displays an antagonistic demeanor that deliberately agitates patients. While some receptionists are helpful and accommodating, others are distinctly unhelpful. Currently, the practice is severely understaffed with only a single general practitioner available. Urgent improvements are critically needed. Appointment scheduling is extremely delayed, often stretching to weeks or even months. I've personally experienced dangerous gaps in my medication supply directly resulting from the practice's inefficiencies.

Frustrating appointment booking nightmare at medical centre

Attempted to schedule a consultation, was second in line for nearly an hour, then left without a queue number. Unable to secure an appointment at the medical facility. Spoke with the front desk staff (position two), who directed me to phone booking. Seriously considering switching to another medical practice.

Worst medical service ever incompetent and unhelpful

This establishment is completely incompetent The front desk staff are absolutely dreadful I contacted them about my prescription and we're now at the second day with still no medication because they have no idea where the prescription is located. They are utterly clueless about everything. I will definitely be filing a formal complaint with the Care Quality Commission and switching to a different medical practice.