The Village Medical Centre

Dad's Surgery Was a Total Success

I cannot sing enough praises for this surgical practice. My father has been a patient here, and their staff consistently demonstrates exceptional customer service. The reception team is always welcoming and courteous, addressing every inquiry with professionalism and ensuring satisfactory outcomes. The physicians are incredibly skilled and compassionate. This is undoubtedly the most outstanding general practice I have ever encountered. I wholeheartedly endorse their services. Continue maintaining your outstanding standards of care.

Worst customer service ever at this place

The employees demonstrate an extremely discourteous and unwelcoming demeanor

Slough Medical Center Was a Total Nightmare

This medical center ranks among the most subpar in the nation, completely unwelcoming. I was genuinely terrified of potentially falling ill. We were fortunate to relocate away from this area. Previously, we lived in Southall, a densely populated region where the general practitioners and healthcare personnel were exceptionally supportive. After moving to Slough, the medical experience became an absolute nightmare.

Helpful Doctor, Unhelpful Front Desk

When I first scheduled my appointment online for a non-urgent matter, I was pleasantly surprised by the doctor's approach. They were incredibly attentive, listened carefully, and provided helpful guidance for my health concern. HOWEVER - the reception staff were completely unprofessional and unhelpful. During my morning call about a potential leptospirosis case, the receptionist demonstrated total indifference. She repeatedly interrupted me, seemed clueless about the disease, and quickly redirected me to the pharmacist, claiming it was "too early" to consult a doctor. When I spoke with the in-house pharmacist, he was equally uninformed, only offering cough medication and painkillers while admitting he didn't understand leptospirosis and suggesting I needed to see a doctor. It's incomprehensible how these reception staff act as gatekeepers, preventing patients from accessing proper medical care.

Quick and Friendly Service During Rush Hour

I really appreciate all the assistance I received! The employees were incredibly kind and welcoming, even during a hectic period! Excellent service!

Can't Get Seen at This Practice

Terrible primary care physician. Scheduling an appointment is impossible.

Receptionist Ignored My Breathing Problem

I'm not elaborating extensively, but when I arrived, I was struggling to breathe and they dismissed me. The receptionist claimed I was okay (as if she were a qualified physician making medical determinations) and now I'm hospitalized. If you care about your loved ones, avoid this place because they'd rather turn you away than provide proper care. Update: I ended up in the hospital the same day after the receptionist insisted I was fine and completely refused to let me see a doctor. Despite me explaining my respiratory condition, she claimed I sounded fine. Citizens Advice confirms that receptionists are not medically qualified to make such judgments. What's even more concerning is that she didn't even visually assess me and conducted everything through an intercom. Citizens Advice strongly believes this constitutes clear medical negligence.

Best doctor after years of searching

After consulting with numerous physicians—eleven in total—I can confidently say this doctor stands out as the absolute best. They've provided exceptional assistance and finally uncovered medical insights that had eluded me for an extended period. The service is top-notch, the staff demonstrates genuine compassion, and the surgical expertise is truly remarkable.

Quick Help When Dad Needed It Most

I was impressed by the swift attention my father received at the emergency department without a prior booking. The on-call physician conducted a comprehensive assessment and promptly organized his hospital admission after we arrived. Dr. Sama deserves immense gratitude for the meticulous examination and compassionate care provided to my father.

Friendly staff made my medical visits easy

The personnel here are incredibly accommodating and welcoming. I've experienced absolutely no complications when scheduling appointments or requesting repeat medication refills. The facility is immaculately maintained and well-organized. In essence, every single staff member I've encountered has provided exceptional care. I can confidently endorse this medical practice without hesitation.

Frustrated after 10 Years of Loyalty

Deeply frustrated by their service. Despite being a loyal customer for over a decade, I'm encountering significant difficulties obtaining a timely appointment, with the earliest available slot being a month away.

Quick and caring GP response through NHS App

I rarely visit my general practitioner, but by utilizing the NHS App, I received a prompt callback and was seen on the same day. Sarah from the team recognized the urgency of my situation and ensured I was triaged efficiently. The healthcare system proves its effectiveness, and I am truly grateful for such excellent service. My sincere thanks. 😊

Clean and Welcoming Doctor's Office

The medical center appears contemporary and well-illuminated, with an inviting atmosphere. The personnel are polite and friendly, creating a welcoming environment for patients.

Phone Staff Made All the Difference

The transformation of this establishment over the recent months has been remarkable, with a complete turnaround in quality. The staff who handle incoming calls are absolutely delightful and incredibly friendly.

Terrible Surgical Experience That Left Me Frustrated

Absolute disaster of a surgical procedure. Completely ineffective and useless. I strongly advise against this operation. Definitely the bottom of the barrel in medical treatments.

Frustrated with NHS Care for My Kids

I'm utterly frustrated with the NHS as I can't schedule any appointments for my children. Despite numerous phone calls attempting to book check-ups and requesting tests, I'm shocked by the doctors' apparent indifference. These days, medical professionals seem to have a standard response for every condition - simply labeling it as a virus without conducting a proper examination. I've been forced to take my kids to Spain just to receive proper medical attention and thorough checks. It appears the NHS is solely focused on financial gain. Since 2019, it seems like every medical issue is reduced to COVID or a generic virus. I feel deeply sorry for patients and am disappointed in healthcare professionals who have taken an oath but fail to fulfill their fundamental responsibilities. These doctors and nurses should be ashamed of their negligent approach to patient care.

Awful Wait Times at Slough Surgery

The medical practice in Slough is an absolute nightmare. The staff are incredibly unhelpful, discourteous, and unmotivated. They seem desperate to get rid of patients as quickly as possible. Attempting to contact them by phone means enduring endless waiting times. If by some miracle you secure an appointment, it will likely be months away and feels like a punishment. Their standard solution for everything is to redirect you to A&E. Once you finally arrive for your scheduled appointment, expect to wait at least an hour, and they'll expect you to be understanding despite their complete lack of consideration. However, arrive just five minutes late, and the doctor will refuse to see you, citing concerns about scheduling disruptions. The irony is laughable - they're never punctual themselves, yet they demand absolute precision from patients. My advice: avoid this surgery at all costs. I've already made the mistake of using them and am now switching providers. Ask anyone about this place, and you'll hear the same horror stories. This practice is a complete waste of resources, seemingly more interested in their own convenience than patient care. They should be shut down immediately for their appalling service.

Knee Swollen, Staff Unresponsive

Abysmal customer care, mobility severely impaired, knee dramatically enlarged, attempted to secure urgent medical consultation but repeatedly encountered engaged phone line, physically visited medical center only to be instructed to telephone and schedule appointment. Such incredibly supportive assistance.

Rude Doctor Slammed Door on My Daughter

I am utterly shocked by the unprofessional behavior of this medical professional - it's absolutely appalling! Dr. SARKAR, every time I encounter you, your communication is nothing short of rude, both towards me and my children. Despite being a long-time patient of this practice, today marks my final visit. When I entered the office, she callously shut the doors behind me, accidentally striking my daughter (fortunately, not with significant force). I emphasized that I wasn't alone but accompanied by my two children. Instead of showing any remorse, she began criticizing me for bringing my children to the examination. When I asked her where I was supposed to leave my young children (ages 6 and 4), she offered no constructive solution or empathy.

Becky's Compassionate Help with My Son's Illness

Exceptional service from this healthcare provider. Becky at the front desk truly stood out with her compassionate approach during my child's medical situation. She went above and beyond to schedule an appointment and carefully listened, offering genuine comfort and support - I'm deeply appreciative 😊