The Village Medical Centre

Quick and Caring Medical Team

Exceptional medical professionals and personnel who consistently display warmth and professionalism. Scheduling appointments has always been seamless, with no difficulties obtaining timely consultations when required.

Terrible service at this medical clinic

Terrible first impression at the front desk, scheduling an appointment was incredibly difficult, and the physician proved to be completely ineffective.

Endless Wait to Schedule My Appointment

Getting surgery scheduled was an absolute nightmare. Their phone lines are consistently late to open, and even when they do, the wait to connect with a representative is excruciatingly lengthy!

Receptionist Made Me Feel Comfortable Today

The front desk staff demonstrated exceptional warmth and professionalism. She attentively heard me out without making me feel hurried, and successfully scheduled my medical consultation. Her parting words, "Don't worry hun, take care," were delivered with genuine compassion. She was incredibly courteous and considerate. I regret not catching her name, as I would have loved to specifically commend her excellent service.

Wasted Hours Trying to Get an Appointment

Absolutely worthless service. I've been attempting to reach them for three consecutive days, starting at 8:30 AM, and today at 9:10 AM, after waiting 40 minutes, they finally picked up just to inform me that no appointments are available. I'm completely baffled by their incompetence. Extremely frustrated.

Rude Doctor Made Dad's Pain Worse

ABSOLUTELY TERRIBLE ENCOUNTER WITH DR SARKAR - My elderly father had been suffering severe discomfort for an extended period and sought medical assistance with genuine hope. Despite his courteous demeanor, the doctor displayed an incredibly dismissive and condescending attitude. She was completely uncooperative, demonstrated an appalling bedside manner, and was extremely disrespectful. Medical professionals should fundamentally understand the importance of compassion and empathy. STRONG CAUTION: AVOID DR SARKAR AT ALL COSTS.

Quick Online Booking, But Long Wait Now

Really impressed overall - their digital scheduling platform is convenient (though you need to request access) allowing next-day appointments. My regular physician has consistently been supportive and attentive. Unfortunately, in the wake of the pandemic, they've discontinued this service, and now I'm facing a frustratingly long two-month wait to have a mole examined in person.

Frustrating Doctor Booking Nightmare

Disgraceful! It's utterly futile to schedule any consultation when you require medical attention! Overall: no general practitioner available, no walk-in clinic. What exactly are we funding with our National Insurance contributions?

Friendly Staff Saved My Healthcare Experience

Streamlined, welcoming, courteous, and genuinely supportive. This medical practice stands out as the top choice in the region. I've genuinely experienced exceptional care since joining. The reception team is absolutely delightful. Transitioning from my previous clinic, this has been a remarkable improvement. Booking appointments is seamless, and telephone communication is straightforward. I'm truly relieved to have discovered this surgery after enduring previously substandard and frustrating healthcare services.

Rude Receptionist Turned Away Sick Baby

Our recent encounter with the medical practice was deeply distressing. When my son was suffering from a high fever and cough, the receptionist immediately declared "it's covid and spreading rapidly" without proper consideration. Despite my husband explaining our negative test results, she insisted the tests were unreliable and refused to allow him to see the GP. Our son is just 9 months old. No offer was made to have a doctor provide any guidance or consultation. We were simply told to call 111 if his condition worsened, with the dismissive suggestion that his illness would resolve in 3-5 days. The following day, his temperature escalated to nearly 40 degrees, and he was breathing rapidly with clear signs of dehydration, even after administering Calpol and ensuring fluid intake. We were forced to take him to A&E, where after a grueling 7-hour wait, we learned he had severe tonsillitis and required antibiotics. The receptionist's actions were completely unacceptable - denying treatment to an infant and providing no medical support or professional guidance. My husband and I were absolutely stunned by her callous and unprofessional behavior. Her conduct was appalling and inexcusable.

Friendly Elaine Made My Morning Checkup Great

What a delightful experience at The Village Medical Centre today. I was truly impressed by the warmth and hospitality of the receptionist, who I think was named Elaine. Her exceptional customer service stood out, especially during these hectic times. Kudos to the team for maintaining such a welcoming atmosphere.

Nightmare Getting Past Reception

Getting an appointment here is an absolute nightmare. The service is incredibly frustrating. Even with a sensitive personal matter, the reception team makes it nearly impossible to connect with the right healthcare professional. I found it challenging to discuss my concerns without feeling uncomfortable explaining details to front desk staff. The sole bright spot was the locum doctor, who was genuinely supportive and helpful once I finally managed to speak with him. Otherwise, this experience has been completely unsatisfactory.

Dr. Suhl and Staff Made Me Feel Secure

If I could award 10 stars, I absolutely would!!!! First and foremost, I want to express my heartfelt gratitude to the reception team and Dr. Suhl. The reception staff are simply incredible!!! They are consistently warm, understanding, and accommodating. Their note-taking abilities and communication skills are top-notch!! Dr. Suhl is an exceptional physician!! I feel completely at ease and protected under his medical supervision. I deeply appreciate the extraordinary level of care he provides!! He truly goes above and beyond for his patients!! Immense thanks to The Village Medical Centre for everything!!

Frustrating surgery with zero patient support

Completely let down by this medical procedure, devoid of empathy. The most frustrating aspect is the convoluted process of requesting prescription medication via email! Then having it routed through multiple locations before reaching its destination. The front desk staff showed zero commitment to addressing the issue. Grateful to the Superdrug pharmacy representative, who was incredibly supportive.

Nightmare Surgery with Unhelpful Staff

Absolutely the most terrible surgical experience imaginable. The front desk personnel are incredibly discourteous and completely lack any semblance of helpfulness. Scheduling an appointment is an absolute nightmare due to constant unavailability of medical professionals. I would never, under any circumstances, suggest this facility to another person.

Helpful female doctors made my first visit easy

Since relocating to this neighborhood, I was initially apprehensive about joining this medical practice given some previous feedback. However, the female physicians I've consulted have been incredibly kind and supportive. Most of the reception team are equally pleasant and have been a real comfort during these challenging times. While the appointment scheduling can be somewhat frustrating, the online econsult forms are remarkably effective and user-friendly.

Waited Two Hours for Basic Checkup

Another unremarkable healthcare facility that blends into the generic landscape of British medical services, offering nothing particularly distinctive or memorable.

Wrong Contact Info Caused Real Stress

Incorrect email contact information provided by front desk staff led to communication breakdown, causing significant patient anxiety and frustration with inability to reach medical personnel

Quick and welcoming check-in process

Superb customer care and welcoming front desk personnel

Rude Staff Ruined My Healthcare Experience

Appalling front desk staff with zero empathy or remorse. Complete disregard for patient welfare... They seem to have forgotten that we, the taxpayers, fund their wages....... Steer clear of this practice as it could potentially harm your well-being and seek out alternative medical services.