The Village Practice

Terrible experience with unhelpful customer support

Absolutely subpar customer experience. Incredibly frustrating and not up to any reasonable standard 😞.

Incredible service from an amazing team

Outstanding performance by the entire group. Kudos!

Compassionate support during my most difficult moments

Their compassion and support have been consistently exceptional. I deeply appreciate the guidance and reassurance I received during a particularly stressful period.

Compassionate healthcare team wins my heart

The entire team here is truly exceptional. As a foster parent, I interact with them frequently, and both my daughter and I are registered patients. Kay is incredibly genuine and straightforward, a quality that's hard to find nowadays. From the front desk staff to the nurses and physicians, I consistently feel my concerns are genuinely acknowledged, which is increasingly uncommon. My sincere appreciation to all of them.

Friendly service with professional and timely care

Professional and punctual. Arrived exactly when scheduled. The consultation felt unhurried, allowing me to feel completely at ease.

Friendly and professional medical team delivers top care

Consistently top-notch care and professionalism from every team member at this medical facility

Compassionate care for seniors at its best

Over the past few years, we've experienced exceptional service. As a couple in our late 70s, we've received top-notch, compassionate care from our general practitioners. The front desk staff have consistently been supportive and kind. We deeply appreciate all the hard work and dedication, especially given the challenging current conditions, and recognize the vital support provided to our senior community. Our heartfelt gratitude goes out to the entire healthcare team.

Brilliant doctors surgery marred by terrible pharmacy

A top-notch, competent medical facility that is unfortunately undermined by the utterly appalling pharmacy right beside it. The pharmacy staff display poor interpersonal skills, a terrible demeanor, and a complete disregard for patient welfare. They urgently require comprehensive training in customer service and need to abandon their patronizing, superior approach. An outstanding medical practice is ultimately compromised by the substandard pharmacy in close proximity.

Disappointing decline from once great product

Once a standout product with a solid track record, but now seems to be coasting on its former glory. Currently, it's not really living up to its previous standards, if I'm being completely honest.

Compassionate doctor who gets straight to the point

Dr. Ross, or Kevin as he prefers, is an exceptional physician who provided me with incredible support. He's direct, straightforward, and incredibly easy to talk to, making the entire medical experience comfortable and effective.

Quick and caring medical service

Excellent availability for immediate scheduling. The entire team was professional and welcoming. Much appreciation for the service.

Disappointing service quality needs urgent improvement

Quality has deteriorated significantly over the past twelve months. I'm actively contemplating switching providers if a superior alternative can be found in the area.

Terrible service and unprofessional medical practice

Complete waste of time, consistently missing appointment windows and failing to meet basic scheduling commitments. Staff seem totally disinterested, with reception personnel displaying an unprofessional attitude and even mocking patients. The practice manager sends irrelevant correspondence that never addresses actual medical needs, creating further frustration. An all-around disappointing healthcare experience that falls far short of minimal professional standards.

Fantastic care and support from village practice

A heartfelt expression of gratitude to the wonderful staff at Village Practice. I'm truly thankful for the efficient scheduling and my recent consultation with Dr. Shabir, which was an excellent experience.

Caring professionals who truly make a difference

The medical team at the Village practice has been absolutely outstanding. I cannot emphasize enough how incredible the service and care have been from every single staff member, including the welcoming receptionist, compassionate nurses, and skilled doctors. I want to express my heartfelt gratitude and let them know how much they mean to me. They truly deserve more recognition than the standard rating allows - if I could award extra stars, I absolutely would.

Pharmacy prescription nightmare ruins holiday cheer

I'm thoroughly frustrated with the misleading automated message claiming they'll contact you about prescription issues. I wasted my time driving to the pharmacy, sitting around for a quarter-hour, only to be informed at the counter that I've requested my medication too soon. Despite explaining that I'm trying to be proactive because my prescription falls during the holiday period between Christmas and New Year, they've dismissed my concerns. Now I'm forced to reorder on Monday the 20th, with no guarantee the prescription will be ready by Christmas Eve. This is incredibly inconvenient, especially for someone my age (76) who shouldn't have to deal with such unnecessary stress during the holiday season.

Frustrating covid vaccine booking nightmare

Attempted to schedule my Covid vaccine after receiving a message from the surgery, but encountered complete communication failure. The provided contact number is essentially useless - I've made over 40 separate call attempts with zero success in reaching anyone to book my appointment.

Rude receptionists destroy patient's medical experience

ZERO STARS.... THE MOST UNPROFESSIONAL RECEPTIONISTS IMAGINABLE. WHEN I SOUGHT CLARIFICATION ABOUT MY BIOLOGICAL MEDICATION, THE FIRST RECEPTIONIST BECAME INCREDIBLY DEFENSIVE AND DISMISSIVE. MY WIFE AUDIBLY REMARKED ON HER INAPPROPRIATE TONE IN THE BACKGROUND. THEN ANOTHER IMMATURE RECEPTIONIST GRABBED THE PHONE, RUDELY INTERJECTING WITHOUT EVEN INTRODUCING HERSELF, AGGRESSIVELY DEMANDING TO KNOW WHOSE ATTITUDE WAS BEING DISCUSSED. I EXPLAINED THAT MY WIFE WAS SIMPLY COMMENTING, AND ASKED IF SHE WAS SERIOUS. SHE THEN PROCEEDED TO TALK OVER ME CONTINUOUSLY. I ADMITTEDLY BECAME FRUSTRATED, RAISED MY VOICE, AND ULTIMATELY ENDED THE CALL.... BUT I ABSOLUTELY REFUSE TO ACCEPT TREATMENT FROM SOMEONE WHO SOUNDS LIKE A TEENAGER, WHO FAILS TO IDENTIFY HERSELF AND THEN VERBALLY ATTACKS MY WIFE. THIS PRACTICE AND THESE INDIVIDUALS WILL BE FORMALLY REPORTED TO THE LANCASHIRE TRUST FOR THEIR UNACCEPTABLE CONDUCT. CANNOT WAIT TO CHANGE PRACTICES. I WILL NOW DO EVERYTHING IN MY POWER TO MAKE THIS UNPROFESSIONAL BEHAVIOR PUBLIC KNOWLEDGE.

Exceptional healthcare at its absolute finest

An exceptional medical practice, bar none. The doctors, nurses, and front desk personnel are top-tier in every respect. We've received outstanding care and feel incredibly fortunate to have such a remarkable healthcare facility at our disposal.

Caring doctors who truly listen to patients

A welcoming and personable healthcare facility.