The Village Practice
Great! (34 reviews)
Great! (34 reviews)
Patient feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability and access to care. Many patients report securing consultations within 24 to 48 hours, with several noting same-day appointments and prompt callback responses. The clinical team receives consistent praise for professional competence, courteous communication, and responsiveness to patient concerns. Patients highlight the welcoming environment and efficient booking processes as key strengths.
However, reception experience shows notable inconsistency. While many patients commend front desk staff for courtesy and helpfulness, several reviews describe discourteous interactions, dismissive demeanor, and unprofessional communication from certain receptionists. These negative encounters contrast sharply with the broader care experience and appear to stem from specific staff members rather than systemic issues.
Despite these reception challenges, the majority of feedback emphasises continuity of care, confidence in the service, and strong professional competence across clinical and nursing staff. Patients frequently express appreciation for the practice as a whole, with many indicating they would not consider changing providers despite occasional negative reception interactions.
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Reception
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability and access to care. Many patients report securing consultations within 24 to 48 hours, with several noting same-day appointments and prompt callback responses. The clinical team receives consistent praise for professional competence, courteous communication, and responsiveness to patient concerns. Patients highlight the welcoming environment and efficient booking processes as key strengths.
However, reception experience shows notable inconsistency. While many patients commend front desk staff for courtesy and helpfulness, several reviews describe discourteous interactions, dismissive demeanor, and unprofessional communication from certain receptionists. These negative encounters contrast sharply with the broader care experience and appear to stem from specific staff members rather than systemic issues.
Despite these reception challenges, the majority of feedback emphasises continuity of care, confidence in the service, and strong professional competence across clinical and nursing staff. Patients frequently express appreciation for the practice as a whole, with many indicating they would not consider changing providers despite occasional negative reception interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Just ツ.
4 years ago
Bad!
Terrible customer service at its absolute worst
The front desk staff was incredibly disrespectful, interrupting me mid-sentence and abruptly terminating the call. Their conduct was completely unacceptable and unprofessional.
John R.
5 years ago
Excellent!
Warm and welcoming medical care experience
The front desk personnel were incredibly welcoming and approachable, and the nursing staff helped me feel completely comfortable. Overall, an excellent medical facility.
Heather B.
5 years ago
Average!
Rude receptionist ruins otherwise helpful medical service
Getting a callback from the physician on the same day is fantastic amid the COVID-19 crisis, but the front desk staff member was discourteous and visibly overwhelmed during our interaction. She was sighing, making irritated sounds, and complaining that she wished people would stop calling, all while speaking with me. I recognize the immense stress of working during the pandemic and managing vaccination efforts, yet when you're not feeling well, the last thing you need is an abrasive receptionist making you feel worse!
Janine T.
5 years ago
Excellent!
Exceptional care from a truly compassionate doctor
Dr. Thakrar is truly exceptional, providing incredible medical care during my challenging health journey. The practice is incredibly efficient, with virtually no wait times and the remarkable ability to schedule appointments on the same day I need them.
Michele B.
5 years ago
Excellent!
Amazing doctor and practice beyond expectations
I've been a patient at this medical practice for four years, and their scheduling is phenomenal. They consistently book appointments either the same day or the next day after calling, and I've always seen my own doctor. Dr. Thakrar is truly exceptional - he takes ample time during consultations, never feels rushed, and demonstrates genuine compassion towards patients' pain and health concerns. My adult son and I feel incredibly fortunate to have discovered this outstanding practice. Kudos to the entire team - you all deserve recognition. When I hear the terrible healthcare stories from others, I realize how incredibly lucky we are. THANK YOU from the bottom of my heart.
Tom C.
5 years ago
Excellent!
Exceptional healthcare with friendly and professional team
Top-notch physician and medical team in the region. Absolutely stellar care and attention.
Alex V.
6 years ago
Excellent!
Exceptional healthcare with compassionate and efficient service
After residing in Cobham, Guildford, and Farnham and interacting with various medical practices, I can genuinely affirm that the care provided by Dr Thakrar and their staff is unparalleled in my experience. Scheduling appointments is remarkably quick, and the physicians are consistently courteous and welcoming.
Jonathan W.
6 years ago
Excellent!
Quick appointments and caring medical team
I've found this medical practice to be incredibly supportive, and they're always able to schedule me promptly. Compared to my previous healthcare providers, these doctors are definitely a significant improvement!
Mark R.
7 years ago
Excellent!
Exceptional healthcare with caring and efficient professionals
I couldn't ask for a better physician. The medical guidance is spot-on, and the general practitioners are incredibly personable. Their scheduling is precise, with consultations typically starting just moments after the appointed time. Our entire household relies on this practice. We consistently secure appointments as required, and any pressing medical concerns are addressed with remarkable efficiency. Truly exceptional medical professionals!
Rose K.
7 years ago
Excellent!
Trusted medical care for three decades strong
Fantastic medical practice. Convenient booking process. Truly delightful personnel. Wonderful physicians. I've been a patient here for three decades and would be devastated if I ever had to find another provider. Throughout my entire experience, I've encountered absolutely no issues or concerns whatsoever.
Maisy H.
7 years ago
Excellent!
Exceptional healthcare with compassionate and skilled professionals
Exceptional primary care practice with a welcoming team and highly competent medical professionals who provide top-notch care and expertise.
Colin P.
8 years ago
Excellent!
Life-changing surgery with amazing medical team
Top-notch surgical procedure. Expertly handled. Scheduling was a breeze. Fantastic medical professionals.
Ian J.
8 years ago
Excellent!
Trusted doctor for two decades
A physician who has been our family doctor for two decades.
Ross M.
8 years ago
Bad!
Worst customer service ever at this place
Incredibly discourteous front desk staff.