The Village Surgeries Group

Exceptional service that truly makes a difference

Every time I visit, the staff goes above and beyond to ensure my satisfaction. Each employee demonstrates a genuine commitment to providing exceptional service and assistance.

Attentive doctors saved my life with quick diagnosis

Exceptional medical attention during my procedure. One of the physicians astutely identified a potential blood clot, and I am deeply appreciative of their keen observation. Truly outstanding care.

Great service with zero hassle

Staff consistently provides excellent support and maintains a fair approach. Completely satisfied with no issues to report.

Needs improvement

I’ve been with this surgery for quite a few years, the receptionists are always polite and helpful, this cannot be said for any of the Doctors I have met and dealt with (excluding locums) and Practice Nurses/Practice Pharmacist who on the occasions I have visited (which are rare) or been asked to visit/telephone call received from practice made me feel like a nuisance, are rude, clock watch (when you have been called into their office half an hour late with no apology) and are accusatory in their manner. Respect works both ways, I’ve been shown very little, but have always been respectful. A good bedside manner should be a given in this profession.

Worst medical experience ever in our local practice

Having resided in various locations across the United Kingdom, I can confidently state that the medical treatment we received at this clinic was the most discourteous and unprofessional we've ever encountered. Our wait in the reception area exceeded an hour, and upon finally being called in, we remained patient and understanding. My husband, who experiences panic attacks, sought advice about medication and casually mentioned experiencing breathlessness. The physician's response was a dismissive mutter about always being behind schedule, which was incredibly inappropriate. Our consultation was notably shorter than the promised 10-minute timeframe. We will definitely be seeking an alternative healthcare provider in the hope of finding a practitioner with more compassionate and respectful communication skills.

Exceptional healthcare with compassionate and attentive professionals

My experience with this surgical practice has been exceptional from start to finish. After relocating to the region recently, I've consistently encountered warm and supportive front desk personnel who have been incredibly responsive to my various questions. The physicians have been attentive, valuing my personal insights while offering precise guidance on moving forward. The patient portal is a convenient feature, allowing me to schedule appointments flexibly, whether through the digital platform or by calling the clinic directly.

Terrible medical practice with zero patient compassion

From the instant I first visited this medical facility a year ago and was welcomed with a curt "You have 10 minutes and one question," I instantly recognized my error in choosing this practice. They certainly lived up to my low expectations, with their consistently dismissive attitude that made me feel like an unwelcome intrusion (even during an annual review they had personally requested, yet seemed utterly confused about the purpose). Their apparent lack of professional integrity was particularly striking. I've now successfully found alternative healthcare providers! Anyone seeking compassionate care when unwell would honestly be better off consulting a veterinary clinic!! (It's worth noting that the reception staff were exceptional and admirably struggle to maintain standards despite significant challenges with their clinical team.)

Terrible service and impossible to schedule anything

Complete nightmare attempting to schedule a consultation at this place.

Terrible healthcare that tested my patience forever

Every encounter with this medical office was a source of frustration for me, yet I endured it for approximately 15 years. Consistently, I was made to feel like an unwelcome intrusion. The situation reached its lowest point during the pandemic when an extremely unprofessional doctor displayed her overwhelming stress and irritation during our consultation. She had summoned me to an afternoon appointment with no recollection of the reason, and casually disregarded a significant lump as if it were nothing. Ultimately, I decided to move on...

Frustrating booking process ruins healthcare experience

Completely dysfunctional scheduling process.

Fantastic customer service with a warm welcome

The staff at the reception desk are truly exceptional. Much appreciation to them!

Worst service ever, completely unprofessional team

Utterly useless and completely devoid of even basic competence. Their performance is so subpar that it defies belief. I've encountered many disappointing services in my time, but this takes the cake for sheer ineptitude. Every single interaction has been a testament to their profound lack of skill and professionalism. Save yourself the frustration and steer clear of this absolute disaster.

Frustrating customer service at this medical practice

Scheduling an appointment feels like an uphill battle, and even when you manage to connect, there's a noticeable lack of enthusiasm about actually meeting with you.

Frustrating medical visit with poor patient communication

While I understand and sympathize, it would be wonderful to receive the same consideration. Appalling interpersonal skills—no surprise my blood pressure was elevated. Nevertheless, I persist in treating others with the respect I would hope to receive.

Terrible medical practice with zero patient care

Terrible scheduling process. Total disrespect for patients. I feel anxious every time I must reach out to this medical practice. Patient experience is completely overlooked and undervalued.

Frustrating phone system with zero electronic communication

Contacting this medical practice is incredibly challenging due to their complete lack of electronic communication options. When I requested an alternative contact method, I was firmly told that phone calls are the only acceptable way to reach them. The telephone queues are interminable, forcing patients to endure lengthy pre-recorded messages that repeatedly warn against abusive behavior. They have eliminated even the messaging service linked to their online booking system, which seems absurdly outdated in 2021. My own dentist has maintained an email address for over two decades. They desperately need to provide alternative electronic contact channels. For instance, when I wanted to share medical research links with my GP, I was forced to print documents, wasting paper and resources. Regarding these prolonged phone waits, while I absolutely condemn any form of verbal abuse, it's hardly surprising that patients become frustrated and irritated with receptionists after enduring lengthy queues every single time they attempt to communicate. Being repeatedly lectured about potential misconduct during these extended waiting periods only compounds the irritation. The administrative approach requires a comprehensive reevaluation to ensure patients can effectively communicate with their healthcare providers. I want to emphasize that the GPS themselves are exceptional professionals whom I genuinely appreciate.

Great experience with top-notch customer care

Superb customer care, handled with utmost respect and professionalism.