The Village Surgery

Amazing healthcare team with heart and care

I've been a patient at this medical practice for two years now. The entire team is incredibly supportive and kind. The physicians demonstrate genuine compassion and professionalism. I feel truly fortunate to have found such an exceptional healthcare provider. I want to express my deepest gratitude to everyone here ❤

Terrible service and endless waiting for appointments

Why does scheduling a phone consultation always require waiting an entire month?! This is completely unacceptable! Total disappointment with your service.

Negligent care put my daughter's health at risk

I sought a prescription for my daughter's quickly progressing eye infection, but the medical staff failed to provide it. Consequently, I was forced to rush her to the emergency room, where she ended up hospitalized for an entire week. The situation arose from their negligence, as it turned out she had a bacterial eye infection that risked potentially spreading to her brain.

Terrible customer service ruins entire experience

Staff at the front desk seem extremely frustrated and disinterested 😕

Worst medical experience ever terrible service

Absolutely dreadful medical experience. Despite having a team of four physicians, scheduling a simple telephone consultation takes an entire month! After enduring weeks of anticipation, I finally received a brief 7-minute call where the doctor seemed completely disinterested and hurried through our interaction!

Exceptional medical care from top-notch professionals

The medical professionals at this practice have consistently provided me with exceptional care, and I cannot speak highly enough of their service.

Friendly staff made my experience smooth and pleasant

Courteous front desk staff, exceptionally productive and helpful personnel.

Terrible service with inconsistent staff and long waits

If fortune smiles upon you, you might encounter a courteous and compassionate receptionist, but currently, only one fits that description in their entire staff. Equally, if chance is on your side, you could secure a phone consultation within seven days, though everything hinges on which staff member picks up the call. Last week, I was informed that the waiting period for a mere five-minute telephone consultation is three weeks?! In a medical practice with four physicians?! Absolutely ridiculous.

Compassionate care through decades of medical support

The medical professionals and administrative team consistently demonstrate exceptional care and dedication. Having been a patient for two decades, I can confidently attest to their commitment. Our national health service is truly remarkable, and we are incredibly fortunate ❤

Consistently great service from amazing team members

Throughout my experiences here, the employees have consistently demonstrated a welcoming and supportive demeanor.

Excellent service during challenging pandemic times

Excellent initial experience, especially considering the challenging circumstances of the COVID-19 pandemic. I felt completely secure, and the personnel were courteous and competent. A delightful and unexpected outcome!!!!

Trusted medical home for decades of care

Throughout my three decades as a patient at this medical office, I've appreciated its intimate scale. Despite its modest size, the staff consistently makes me feel valued, addressing my health concerns quickly and with genuine warmth.

Quick response and excellent surgical care

Exceptional care for a minor procedure. They promptly address any concerns and follow up with a phone call as necessary.

Excellent local healthcare for decades

Over the past 17 years of living in Barnet, this medical practice has consistently met our expectations. The healthcare professionals, including physicians and nursing staff, demonstrate exceptional competence and skill. Moreover, the administrative team has invariably been courteous, friendly, and supportive throughout our entire experience.

Decent service with frustratingly long wait times

It surpasses nearby alternatives, though scheduling delays are frustratingly extensive. I suspect this issue is pretty standard across the board.

Terrible experience with surgery and disrespectful staff

The surgical procedure was extremely poor, and the personnel's attitude was highly unprofessional. Additionally, the facility lacks basic amenities like restroom facilities. I strongly advise against choosing this medical center for any treatment.

Terrible service that left me completely frustrated

Disorderly and lacking in professionalism.

Terrible experience with rude and unhelpful staff

Extremely poor customer service, with staff displaying unprofessional and discourteous conduct.

Fantastic medical practice with caring and supportive staff

This general practice is absolutely top-notch, with an incredibly welcoming and supportive team. Despite the CQC report's findings, my entire family has had nothing but positive experiences and feels completely satisfied with the care we receive here.

Amazing medical team with exceptional patient care

A top-tier medical facility that truly stands out. The staff are incredibly welcoming, compassionate, and go above and beyond to make patients feel comfortable and well-supported.