The Village Surgery
Great! (22 reviews)
Great! (22 reviews)
Feedback across the file reflects a predominantly positive experience with the practice, particularly regarding reception experience and care delivery. Patients consistently report welcoming and supportive front desk personnel who demonstrate genuine friendliness and responsiveness during phone interactions and in-person visits. Communication is described as reliable and timely, with appointment scheduling and follow-up calls consistently swift. Clinical staff are noted for their attentiveness, compassion, and willingness to allocate sufficient time during consultations, with patients appreciating the continuity of care and professional conduct throughout their treatment journey.
Appointment availability presents a contrasting experience across the feedback. While many patients report being able to secure appointments promptly or within a day, others describe significant challenges accessing timely slots, with one patient noting that calling at the designated time resulted in all appointments already being taken. Administrative processes also receive criticism, specifically regarding fees charged for patient summaries and extended processing times compared to other practices.
Overall, the practice demonstrates strong performance in reception experience, communication responsiveness, and care quality, though appointment accessibility and administrative efficiency remain areas where patient experiences vary considerably.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file reflects a predominantly positive experience with the practice, particularly regarding reception experience and care delivery. Patients consistently report welcoming and supportive front desk personnel who demonstrate genuine friendliness and responsiveness during phone interactions and in-person visits. Communication is described as reliable and timely, with appointment scheduling and follow-up calls consistently swift. Clinical staff are noted for their attentiveness, compassion, and willingness to allocate sufficient time during consultations, with patients appreciating the continuity of care and professional conduct throughout their treatment journey.
Appointment availability presents a contrasting experience across the feedback. While many patients report being able to secure appointments promptly or within a day, others describe significant challenges accessing timely slots, with one patient noting that calling at the designated time resulted in all appointments already being taken. Administrative processes also receive criticism, specifically regarding fees charged for patient summaries and extended processing times compared to other practices.
Overall, the practice demonstrates strong performance in reception experience, communication responsiveness, and care quality, though appointment accessibility and administrative efficiency remain areas where patient experiences vary considerably.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patrick K.
8 years ago
Excellent!
Reliable professional who goes above and beyond
Always attentive and committed to providing the utmost assistance possible.
Bald E.
9 years ago
Bad!
Frustrating healthcare system leaves patients desperate and helpless
Securing a medical consultation here is an exercise in futility. When instructed to phone at 8 a.m., I dialed precisely at 8:09, only to be informed that all slots were already gone. This frustrating cycle repeats endlessly. I'm now left wondering if I'll ultimately meet my demise after being compelled to purchase questionable pain medication from some dubious source, all because I cannot obtain a simple appointment with my healthcare provider.