The Village Surgery

Trusted medical care for a lifetime

I've been a patient at this medical practice since childhood, back when Dr. Goldman was leading the team. Throughout my years here, I've consistently experienced top-notch care from both the physicians and support staff. The new treatment facility's location is excellent, and I wholeheartedly endorse this practice to anyone seeking quality healthcare.

Compassionate healthcare that truly cares for patients

As a recently retired nurse with experience across multiple healthcare providers, I can confidently say that since registering last year at this practice, the care from Dr. Chuhan, the receptionist, and the phlebotomist has been exceptional. In December, I underwent comprehensive cancer screening. When I called for an appointment at 8am yesterday, the receptionist responded with remarkable kindness, compassion, and empathy. By 11am, the same GP had contacted me, demonstrating genuine understanding. I was promptly arranged for complete blood tests and received a prescription on the same day. My overall experience has been truly remarkable. My sincere gratitude to the entire team.

Decent service with scheduling challenges

Challenging to secure an in-person consultation despite the provider's overall usefulness

Compassionate doctor who truly cares for my family

Dr. Lee has been our trusted family physician for an extended period, even caring for my mother until her unexpected death. I consistently feel heard and comforted during challenging times. Dr. Lee's empathy and genuine concern extend beyond just me to my entire family, and the kindness shown over the years will forever be etched in my memory. My deepest gratitude to Dr. Lee.

Caring and efficient medical team saves the day

Immensely grateful to the medical team and general practitioner who responded quickly when I requested a document. They processed my letter request with impressive speed, completing it by the following day. What's more, they sent me a text message to notify me of its readiness. My sincere appreciation goes out to them x

Terrible prenatal care left me frustrated and confused

I'm currently pregnant, and for the past two months, no appointments were scheduled for me. Today, I finally managed to set up an appointment with my midwife. She apologized for missing several appointments, including the crucial glucose screening. This whole situation is incredibly frustrating and unprofessional. 😂

Terrible service and unprofessional receptionist nightmare

I would give zero stars if possible! Initially, I called to inquire about scheduling an appointment for my partner and was instructed by the first receptionist to call back at 12, which seemed reasonable. At 11:57, I spoke with Tracy, who insisted I wait a few more minutes as no one was available on the phones. When I called back at 12, after 54 attempts and constant busy signals, I finally connected with Tracey at 12:30. She coldly informed me that all appointments were now gone, suggesting I wait until tomorrow to call or visit in person. I explained that I had previously been told by her at 11:57 that I could make an appointment, but she began questioning me. When I requested to speak with a manager about the appointment process, she continued interrogating me and suggested my partner go to walk-in. After I clarified he had already done so and needed specific medication from his doctor, she claimed a manager would call him back and abruptly ended the call, saying she had a queue. Tracy seems to have transformed from receptionist to pseudo-doctor, asking invasive personal questions when she's not medically qualified. It's absolutely infuriating that following her own instructions still prevents accessing proper medical communication, especially for someone experiencing pain or illness. Completely unacceptable service!

Horrible customer service avoid this place

This establishment lacks warmth and the front desk staff are completely unhelpful. I strongly recommend finding an alternative service provider!

Terrible medical care that left me frustrated

Completely worthless medical professionals who leave you waiting endlessly and then abruptly terminate the call. Steer clear of these incompetent practitioners.

Confusing hours and frustrating customer service

I dialed their number expecting to confirm their hours, which supposedly run from 8 AM to 6 PM, but instead got a message saying they're currently shut down. This is incredibly frustrating! What are their actual operating hours? The communication is completely unclear and unhelpful.

Friendly service with speedy assistance

Employees were extremely friendly and service was impressively swift

Frustrating healthcare experience with endless waiting

I typically avoid medical facilities since I'm quite healthy, but when I've had to seek care, the experience has been extremely frustrating. It's been incredibly challenging, having to wait an entire month just to be seen by a nurse, rather than an actual physician.

Friendly staff make medical visit surprisingly pleasant

Despite my typically robust health, I recently encountered a series of medical challenges. From the outset, the reception team impressed me with their professionalism and courtesy, which stood in stark contrast to the negative experiences others often describe. The clinical staff were equally commendable, demonstrating a helpful and approachable demeanor. Overall, this medical practice provides an exceptional standard of care.

Terrible nurse ruined my entire medical experience

The front desk staff member was incredibly supportive and welcoming, which is why I'm giving any stars at all. Nurse Emma, however, was extremely cold and unprofessional. Her approach was harsh and completely devoid of compassion. She robotically read notes from her screen, suggesting I have mental health issues, which is absolutely false and inappropriate. Her demeanor made me feel vulnerable and defensive, as I felt my character was being unfairly maligned. I am not an aggressive person, contrary to her implied insinuations, and I believe this was a case of her projecting her own biases. Dr. Lee later contacted me to inquire about a physician I had encountered at Sandringham medical center over a decade ago - another disappointing interaction with this practice. I cannot emphasize enough how dismally terrible this has been, and I would strongly advise anyone against seeking care here. Without question, this represents the most appalling medical experience I have ever endured.

Amazing care from top-notch medical team

The medical team is outstanding, and the administrative personnel are truly top-notch, based on our family's interactions. This is hands down the most impressive healthcare practice we've ever encountered.

Frustrating wait for urgent pediatric care help

Each attempt I've made has resulted in no satisfactory outcome until now, especially concerning my child's health issue. Since Friday, I've been desperately trying to secure an appointment, but the phone lines have been consistently busy. Finally, on Monday, I managed to get through, and they've scheduled an appointment for Wednesday. Meanwhile, my child's skin condition continues to deteriorate, becoming increasingly alarming with each passing day.

Exceptional healthcare with warm and welcoming staff

A warm and soothing medical environment. The personnel consistently demonstrate kindness and support, while the primary physicians are truly outstanding. The waiting area is spacious and comfortable, making this the most impressive healthcare facility I've encountered. Congratulations to the entire team, and my sincere appreciation goes out to them.