Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.

However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.

While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.

Appointment

71.20 %
Great

Reception

76.30 %
Great

Cleanliness

85.50 %
Excellent

Care

87.65 %
Excellent

Respect

79.40 %
Great

Seen on time

80.15 %
Great

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ME

Michael E. Google one year ago

Rating

Excellent!

Quick and welcoming medical service

Scheduling my visit was a breeze, and the staff at this medical center consistently come across as welcoming and incredibly supportive.

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RD

Rita D. Google one year ago

Rating

Excellent!

Quick and professional medical service

The medical staff promptly attended to me, and the physician was exceptionally skilled and professional.

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PB

Phil B. Google one year ago

Rating

Excellent!

Compassionate care at its finest medical center

Top-notch medical care with a welcoming atmosphere. The entire team consistently demonstrates warmth and compassion. Healthcare professionals are attentive and empathetic, and patient wait times are impressively short. Highly recommended! 👏👏

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KT

Kate T. Google one year ago

Rating

Excellent!

Compassionate care with smooth medical experience

Supportive physician who attentively listened and provided follow-up care when slight modifications arose from our initial conversation. Fairly punctual, if I recall correctly. Responsive front desk staff when I contacted them to obtain the necessary blood test documentation. Scheduling the appointment online was straightforward and uncomplicated, though it wasn't an urgent situation.

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SC

Sharon C. Google one year ago

Rating

Excellent!

Efficient care despite slight delay at clinic

Consistently reliable care from my general practitioner. There was a slight delay past my scheduled time, but since I was an urgent case squeezed into the day's appointments, I didn't take issue with the wait.

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DM

Denise M. Google one year ago

Rating

Excellent!

Compassionate care from an exceptional medical professional

The physician was delightful, meticulously examining my concerns and truly hearing me out. I felt completely comfortable and assured that my healthcare requirements were being professionally addressed. He provided excellent guidance, maintained a courteous demeanor, and carefully explained each step of the process. Additionally, the front desk team was equally pleasant and welcoming.

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AB

Allen B. Google one year ago

Rating

Excellent!

Excellent support that solved my issue fast

Swift and effective handling of my issue

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DM

Deb M. Google one year ago

Rating

Excellent!

Friendly staff make medical visits a breeze

The medical staff here are consistently friendly, with physicians who are genuinely kind and front desk personnel who always go out of their way to assist patients.

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BB

Banaris B. Google one year ago

Rating

Excellent!

Fantastic customer service beyond expectations

Top-notch, highly professional assistance that truly exceeded my expectations.

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ZZ

Zigi Z. Google one year ago

Rating

Excellent!

Amazing care at the village surgery

Friendly and supportive front desk staff. The medical professionals demonstrate exceptional expertise. My heartfelt appreciation goes out to The Village Surgery.

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NM

Norman M. Google one year ago

Rating

Excellent!

Exceptional customer care beyond expectations

Exceptional service provided by every single member of the staff, making my experience truly remarkable and memorable.

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TM

Talat M. Google one year ago

Rating

Great!

Smooth surgery with caring professionals everywhere

Successful procedure with attentive medical personnel and courteous physicians. The entire experience left me feeling calm and comfortable as I headed home.

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ID

Ian D. Google one year ago

Rating

Excellent!

Smooth transaction with friendly seller

Everything's fine, no issues here

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DM

Debi M. Google one year ago

Rating

Excellent!

Absolutely amazing product that exceeded my expectations

Outstanding. Absolutely exceptional. A top-tier experience that truly stands out from the rest. Simply remarkable.

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MB

Matt B. Google one year ago

Rating

Excellent!

Caring doctor who truly listens and helps

Exceptional interaction. The physician attentively heard my medical issues and promptly initiated a treatment plan to address them.

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AP

Anne P. Google one year ago

Rating

Excellent!

Quick and professional medical consultation

Swift service. Physician provided clear, succinct, and valuable guidance.

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NK

Navneet K. Google one year ago

Rating

Excellent!

Exceptional doctor who truly cares about patients

Dr. Robert Smith was truly exceptional. He took his time during the appointment, conducted comprehensive examinations, and maintained a courteous and highly professional demeanor throughout.

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WD

Wendy D. Google one year ago

Rating

Excellent!

Exceptional care and compassionate medical professional

An exceptional physician who demonstrates remarkable thoroughness and establishes a great rapport. I'm completely satisfied and have no desire to seek alternative medical care.

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SA

Sue A. Google one year ago

Rating

Excellent!

Compassionate care from an amazing healthcare hero

Swift, competent, and absolutely delightful healthcare professional

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SM

Sue M. Google one year ago

Rating

Great!

Swift and professional customer service

I received prompt and streamlined service

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 626172
  • 49 High Street Wolstanton Newcastle Staffordshire ST5 0ET

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.

However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.

While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.

Appointment

71.20 %
Great

Reception

76.30 %
Great

Cleanliness

85.50 %
Excellent

Care

87.65 %
Excellent

Respect

79.40 %
Great

Seen on time

80.15 %
Great
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