Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.

However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.

While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.

Appointment

71.20 %
Great

Reception

76.30 %
Great

Cleanliness

85.50 %
Excellent

Care

87.65 %
Excellent

Respect

79.40 %
Great

Seen on time

80.15 %
Great

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SH

Steve H. Google one year ago

Rating

Excellent!

Excellent healthcare with quick and helpful service

I was truly delighted by the quality of service and the minimal wait time. The nurse I consulted was exceptionally knowledgeable and displayed remarkable professionalism. She thoroughly addressed all my inquiries and helped me resolve several concerns I had brought up.

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DB

Deborah B. Google one year ago

Rating

Excellent!

Painless knee injection with caring doctor

Dr Mir was exceptional. I required a steroid injection in my knee joint. The procedure was virtually painless, and Dr Mir's compassionate approach helped calm my nerves during this unfamiliar medical treatment.

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MW

Mo W. Google one year ago

Rating

Excellent!

Great service from a caring professional nurse

Top-notch, consistent nursing care delivered with the same high standard I've come to expect

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JS

Jeanette S. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Abassi consistently demonstrates a compassionate approach, carefully hearing out patients and offering genuine, unwavering support throughout consultations.

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IK

Ian K. Google one year ago

Rating

Excellent!

Caring doctor made my surgery experience great

The surgical procedure was excellent, with the physician attentively hearing my concerns and providing a precise, comforting assessment of my condition. Highly recommended. Five Star

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JG

Janet G. Google one year ago

Rating

Excellent!

Friendly lisa makes our office feel welcoming

Lisa, the recently hired front desk staff, demonstrated outstanding performance. Her welcoming demeanor and friendly approach were truly impressive. Definitely continue maintaining this excellent standard of service! 👍

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VC

Vicky C. Google one year ago

Rating

Excellent!

Amazing product that exceeded my expectations

Outstanding

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NW

Naomi W. Google one year ago

Rating

Excellent!

Exceptional care and compassion from start to finish

Wonderful medical procedure with an exceptionally welcoming team and an attentive physician. They carefully heard out all my worries and promptly addressed each one with genuine compassion. Every single concern was handled with utmost ease and professionalism.

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SS

Sandra S. Google one year ago

Rating

Excellent!

Compassionate care and welcoming medical environment

The welcoming front desk team is incredibly helpful and ready to provide any necessary details. The waiting area and restroom facilities are immaculately maintained. The medical professionals - from physicians to nurses and support staff - create a reassuring environment. They patiently listen as you describe your health concerns, thoroughly explain potential treatments, and allow ample opportunity for you to seek clarification about your care.

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MB

Margaret B. Google one year ago

Rating

Great!

Frustrating process with unexpected triage requirements

I had a satisfactory experience with the physician during my visit, but I'm frustrated by the clinic's appointment system. Instead of being able to schedule a time in advance, patients must first go through a triage process, which I find inconvenient and inefficient.

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DT

Dave T. Google one year ago

Rating

Excellent!

Great medical experience with friendly doctor

I was thoroughly satisfied with the physician. The appointment proceeded smoothly without any issues.

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JH

John H. Google one year ago

Rating

Excellent!

Great team and top-notch customer care

Outstanding customer support, just like every other time. The personnel are incredibly compassionate and genuinely attentive to customer needs.

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FA

Fadel A. Google one year ago

Rating

Excellent!

Friendly staff and caring doctor at village surgery

I'm a recent patient at Village Surgery, and the reception team has been incredibly welcoming and friendly to everyone who comes in. Dr. Waheed was exceptionally kind and attentive, carefully listening to my concerns and providing thorough medical care. I'm truly delighted with this medical practice and particularly with Dr. Waheed as my physician.

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HF

Humaira F. Google one year ago

Rating

Excellent!

Caring doctor provides excellent patient treatment

Dr. Mir treated us with exceptional care and kindness

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01782 626172
  • 49 High Street Wolstanton Newcastle Staffordshire ST5 0ET

Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.

However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.

While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.

Appointment

71.20 %
Great

Reception

76.30 %
Great

Cleanliness

85.50 %
Excellent

Care

87.65 %
Excellent

Respect

79.40 %
Great

Seen on time

80.15 %
Great
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