Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.
However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.
While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.
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Reception
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a predominantly positive experience with the practice's clinical care and reception atmosphere. Medical professionals are consistently described as attentive, compassionate, and professional, with patients appreciating thorough consultations, clear communication, and genuine listening. The reception team is frequently praised for warmth and courtesy, and the practice environment is noted as welcoming and well-maintained. Waiting times are generally reported as short, and online booking is described as straightforward where available.
However, several service challenges emerge across the feedback. Appointment access presents a significant concern, with patients reporting difficulties using the telephone-only booking system, particularly the narrow morning booking window that disadvantages working professionals. Some patients describe the triage process as inconvenient and inefficient. Reception privacy is flagged as problematic, with confidential discussions audible to others in the waiting area. A small number of reviews highlight inconsistent reception staff performance, with some interactions described as dismissive or lacking compassion.
While the quality of clinical care remains consistently strong, improvements to appointment scheduling systems and reception consistency would enhance the overall patient experience. The practice's strengths in professional expertise and attentive listening are somewhat offset by operational and administrative challenges that affect accessibility and privacy.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Steve H.
one year ago
Excellent!
Excellent healthcare with quick and helpful service
I was truly delighted by the quality of service and the minimal wait time. The nurse I consulted was exceptionally knowledgeable and displayed remarkable professionalism. She thoroughly addressed all my inquiries and helped me resolve several concerns I had brought up.
Deborah B.
one year ago
Excellent!
Painless knee injection with caring doctor
Dr Mir was exceptional. I required a steroid injection in my knee joint. The procedure was virtually painless, and Dr Mir's compassionate approach helped calm my nerves during this unfamiliar medical treatment.
Mo W.
one year ago
Excellent!
Great service from a caring professional nurse
Top-notch, consistent nursing care delivered with the same high standard I've come to expect
Jeanette S.
one year ago
Excellent!
Compassionate doctor who truly cares about patients
Dr. Abassi consistently demonstrates a compassionate approach, carefully hearing out patients and offering genuine, unwavering support throughout consultations.
Ian K.
one year ago
Excellent!
Caring doctor made my surgery experience great
The surgical procedure was excellent, with the physician attentively hearing my concerns and providing a precise, comforting assessment of my condition. Highly recommended. Five Star
Janet G.
one year ago
Excellent!
Friendly lisa makes our office feel welcoming
Lisa, the recently hired front desk staff, demonstrated outstanding performance. Her welcoming demeanor and friendly approach were truly impressive. Definitely continue maintaining this excellent standard of service! 👍
Vicky C.
one year ago
Excellent!
Amazing product that exceeded my expectations
Outstanding
Naomi W.
one year ago
Excellent!
Exceptional care and compassion from start to finish
Wonderful medical procedure with an exceptionally welcoming team and an attentive physician. They carefully heard out all my worries and promptly addressed each one with genuine compassion. Every single concern was handled with utmost ease and professionalism.
Sandra S.
one year ago
Excellent!
Compassionate care and welcoming medical environment
The welcoming front desk team is incredibly helpful and ready to provide any necessary details. The waiting area and restroom facilities are immaculately maintained. The medical professionals - from physicians to nurses and support staff - create a reassuring environment. They patiently listen as you describe your health concerns, thoroughly explain potential treatments, and allow ample opportunity for you to seek clarification about your care.
Margaret B.
one year ago
Great!
Frustrating process with unexpected triage requirements
I had a satisfactory experience with the physician during my visit, but I'm frustrated by the clinic's appointment system. Instead of being able to schedule a time in advance, patients must first go through a triage process, which I find inconvenient and inefficient.
Dave T.
one year ago
Excellent!
Great medical experience with friendly doctor
I was thoroughly satisfied with the physician. The appointment proceeded smoothly without any issues.
John H.
one year ago
Excellent!
Great team and top-notch customer care
Outstanding customer support, just like every other time. The personnel are incredibly compassionate and genuinely attentive to customer needs.
Fadel A.
one year ago
Excellent!
Friendly staff and caring doctor at village surgery
I'm a recent patient at Village Surgery, and the reception team has been incredibly welcoming and friendly to everyone who comes in. Dr. Waheed was exceptionally kind and attentive, carefully listening to my concerns and providing thorough medical care. I'm truly delighted with this medical practice and particularly with Dr. Waheed as my physician.
Humaira F.
one year ago
Excellent!
Caring doctor provides excellent patient treatment
Dr. Mir treated us with exceptional care and kindness