The Wand Medical Centre

Dr. Khan's gentle manner put us at ease

I attended a medical appointment with my mother to consult Dr. Khan, and we were genuinely moved by his exceptional bedside manner. He exudes such warmth and friendliness, meticulously breaking down complex information with patience and gentleness. His welcoming demeanor and comforting presence instantly put us at complete ease. We were wonderfully overwhelmed by the depth of his compassionate approach. It's clear that Dr. Khan stands out as an extraordinary healthcare professional. We left the appointment feeling profoundly thankful for his remarkable guidance and truly stellar medical care.

Paramedic misdiagnosis left me in serious pain

I am deeply frustrated with this medical practice and am seriously contemplating finding a new healthcare provider. While I rarely seek medical consultations, during the past three years, I've made three phone calls, and twice I was redirected to a paramedic physician. On both instances, I received incorrect diagnoses and was denied a face-to-face consultation. Subsequently, it was discovered that my symptoms were indicative of a more substantial medical condition. Consequently, I endured considerable pain on both occasions. Considering these distressing experiences, I am now seriously exploring the option of filing an official complaint with the Parliamentary and Health Service Ombudsman.

Lost blood test results twice

A word of caution to all patients at The Wand Medical Centre: If you've had blood work done and haven't been contacted by your doctor, don't automatically conclude that your results are normal. The lack of a follow-up could actually mean that your test results have gone missing from your medical records. This exact scenario has occurred to me on two separate occasions. Consider this a heads-up to be proactive about your healthcare.

Caring doctors who truly listen

The medical professionals at this clinic are exceptional. Dr Chukwuma and Dr John Willis demonstrate remarkable compassion, providing highly personalized care with meticulous precision. They genuinely invest time in carefully hearing and comprehending patients' individual health issues. I've experienced outstanding treatment from this general practice.

Prescription mess drove me crazy

Complete chaos at this medical facility, with endless frustrations surrounding prescription management. Missed prescriptions, incorrect medication orders, and contradictory information are the norm. Their communication is inconsistent, leaving patients in a perpetual state of uncertainty and waiting. The limited phone availability means you'd better hope your health issue conveniently aligns with their restricted operating hours. Utterly incompetent and disorganized - they can't seem to get even the most basic tasks right.

Compassionate doctor who really listens

Dr. Adeola Oloyede is absolutely exceptional in her medical practice. She demonstrates genuine compassion for her patients, taking the time to engage in meaningful conversations. Beyond her professional expertise, she possesses an incredibly warm and engaging personality, coupled with remarkable kindness.

Friendly staff made my checkup smooth

Welcoming nursing staff, courteous front desk personnel, compassionate and competent physicians, and a peaceful reception space.

Nurse Leslie made my hospital stay better

I want to express my heartfelt appreciation for the incredible nurse Leslie, who stands out as the most exceptional healthcare professional I've ever encountered. Her compassionate care was truly remarkable - she ensured my complete comfort, provided thorough explanations about my medical condition, and left me feeling entirely reassured. Leslie, you are an outstanding nurse, and I am genuinely grateful for your exceptional treatment.

Waiting forever at wand medical clinic

Arrived at 8:30 only to be told I must phone to schedule an appointment. I stayed and called, watching the receptionist maintain eye contact while conversing nonsensically. She offered some acceptable time slots, so I agreed to 10:50 on 28/3/25. I returned at 10:45 and used the sign-in machine. I waited until 11:45, growing increasingly irritated, and approached the receptionist to inquire about the delay. She assured me I was next in line. Ten minutes later, with my patience wearing extremely thin, I asked again. Fortunately, my name appeared on the screen shortly after sitting back down. I discussed my symptoms with the doctor, who surprisingly asked me what I thought the diagnosis should be. He then informed me I could only collect my prescription after thirty minutes, as they don't handle green slips. The doctor mentioned the Mediacena pharmacist closed at nine and suggested I had all day to collect the prescription (I mistakenly assumed he meant the pharmacy across the street, as I hadn't visited this medical center in years). Returning around seven, I discovered the nearby pharmacy was closed, which frustrated me immensely. I began muttering to myself, growing increasingly angry about having to return the next day. Suddenly, I spotted the doctor's car in the clinic parking lot. He confirmed the correct pharmacy and provided directions. At the pharmacy, they initially couldn't find my prescription. They repeatedly took my name, date of birth, and address. Eight minutes later, they suddenly located it. The same doctor promptly appeared, checking whether everything was resolved—seemingly having rushed back to process my prescription personally. I've been with this clinic since 1982, when it was located on Bloch Street. Never in my entire life have I experienced such treatment. This is absolutely the worst service conceivable, and I'm thoroughly upset. Since Dr. Taylor's departure, I believe it's time for me to leave as well. Based on these experiences, we should collectively seek an assessment of this facility's competence, as it clearly fails to meet basic medical service standards. No words can adequately express my profound disappointment and frustration with this entire process. This is unacceptable.

Terrible service at airport check-in

Not something I can endorse or suggest to others.

Waited forever at this frustrating clinic

Scheduling a consultation here is incredibly frustrating, and their timing is consistently terrible - appointments are perpetually delayed by 40 minutes to an hour.

Midwives Jill and Anna were amazing

Absolutely exceptional throughout the entire experience. Heartfelt gratitude to midwives Jill and Anna. Truly outstanding!

Receptionists were totally unhelpful at check-in

Absolutely requires new front desk personnel. Or they desperately need professional training. The staff consistently remain distracted by phone calls, rendering them largely inaccessible, and when they do interact to provide information, check-in, or communicate, they appear totally incompetent and uninformed.

Frustrating customer service hours

Customer service phone lines consistently shut down earlier than their advertised hours, despite claiming to be available until 5:30 PM.

Rude staff ruined my entire visit

An absolutely abysmal excuse for a front desk employee who completely fails at the most basic aspects of customer service. Their performance is so monumentally terrible that it defies any reasonable standard of professional conduct.

Lesline helped me manage my diabetes

I want to express my heartfelt gratitude to my incredible Diabetic Nurse, Lesline Thompson, who has been an absolute pillar of support throughout my diabetes management. She is truly an invaluable resource at The Wand Medical Centre, and I cannot thank her enough for her exceptional care and guidance. Much appreciation! ☺️

Friendly staff in noisy lobby

Excellent Front Desk Staff Welcoming team members across genders, though the digital check-in area tends to have high noise levels!

Nurse made my hospital stay comfortable

Caring, understanding, gentle, considerate, and supportive.

Rude receptionist ruined my booking attempt

I've been attempting to schedule an appointment for a week, calling during their designated morning hours. The new male receptionist has been consistently discourteous, making comments like "I remember you" and after declaring no appointments are available, dismissively asking "is that it?" When I check their online booking system, I consistently find no open slots.

Terrible care and zero communication

Terrible customer care, bordering on professional misconduct. Zero communication, no diagnostic follow-through. Steer clear of this facility at all costs.