The Wand Medical Centre

Quick call with helpful paramedic

Got a return call midweek, not directly from the physician but from a paramedic who was both personable and incredibly detailed. He recommended some medication, and true to his assessment, I began experiencing improvement within 48 hours. I've consistently had positive experiences with the wand medical center and haven't encountered any issues.

Rude doctor dismissed my son's health needs

My son sought a medical excuse today. A female physician called and immediately displayed a critical attitude, asserting that individuals with epilepsy should be working. My son is on lcwr and has been officially evaluated as unfit for employment, with additional health complications. When he attempted to seek support, he was met with a harsh, unsympathetic healthcare professional who showed zero compassion. The interaction became so distressing that he ultimately terminated the call without obtaining the crucial sick note he urgently required. It's absolutely appalling how a vulnerable young person with complex medical challenges can be treated so callously by a medical professional!

Friendly staff made my day

Friendly and supportive staff provided excellent assistance throughout my visit.

Friendly staff made my visit smooth

The front desk staff were incredibly friendly and welcoming, and the overall atmosphere of the clinic is delightful.

Frustrating medical practice with unhelpful staff

To update 27,3,24. After submitting a previous entirely accurate review, I began making progress with one doctor at the practice. However, because I refused to remove my initial review, the practice manager Dee - whom I've attempted to contact multiple times but who remains unresponsive - took it upon herself to arrange a meeting with the partners behind my back without my involvement. She has now removed me from their patient list and sent a letter instructing me to find alternative medical care. Thanks for nothing, Dee - just when I thought I was making headway. At least I won't have to endure your terrible practice anymore, I suppose. Absolutely terrible practice. Doctors consistently fail to follow up on tests, and when contacted about results, they actually fabricate information. They neglect to update medical records and never respond as promised. I've spent 8 years battling a medical issue that has now progressed to the point where my daily life is unbearable and is impacting my heart. When I raised concerns, I was told everything was fine, forcing me to demand they review test results from weeks earlier which conclusively proved the situation was far from acceptable. Their approach is to simply prescribe painkillers to mask symptoms rather than address the underlying cause. I've deteriorated from being supremely healthy to becoming a complete physical wreck. I've essentially surrendered hope - the only reason I'm still here is my children and family. The doctors are disinterested and negligent. This is now severely affecting my mental health; I'm unable to leave home, interact socially, or even answer communications. They'll respond with generic placating statements, suggesting patients contact the practice, but as proven, this achieves nothing - it's merely a facade of caring, which would be laughable if it weren't so tragic. Update: 13,02,2024. Received a phone call requesting I remove my review. I declined, reaffirming its complete accuracy. However, I want to acknowledge my appointment with Dr. Aliakbar on 12,02,24 was excellent. He was thoroughly professional, attentive, and conducted a comprehensive examination addressing all my concerns. Thank you.

Frustrating morning trying to book appointment

An utterly ineffective healthcare facility that claims you should contact them at 8:30am for scheduling, but consistently fails to pick up the phone and lacks even a basic call waiting queue system.

Terrible wait times and dismissive staff

Perpetually overwhelmed and discourteous customer support. Securing an appointment seems impossible. Phone queues stretch to 20 minutes, only to be met with a hasty 20-second dismissal telling you to contact NHS 111. Skip the frustration and dial NHS 111 straight away.

Caring doctor solved my health concerns

I want to express my gratitude to the reception team and Dr. Pabani for their exceptional care. They were incredibly warm and welcoming, and Dr. Pabani's attentive approach in understanding my concerns and providing effective solutions was truly impressive. The level of service was outstanding and truly represents the best of our community.

Dr Willis put me at ease

Dr Willis is hands down the most exceptional general practitioner I've encountered. Their compassionate approach and gentle manner when discussing my health concerns were truly comforting. I cannot emphasize enough how highly I endorse this medical practice for anyone seeking a top-notch GP in the Birmingham region.

Warm welcome from caring staff

Professional and welcoming staff provided clear, detailed explanations about the upcoming treatment process, making me feel completely at ease.

Slow service and rude staff ruined everything

The service fell short of expectations, appearing unprofessional. Despite the establishment not being crowded, the waiting time was unreasonably lengthy. The staff clearly require additional training in customer service skills. Overall, our experience was disappointing, and we left feeling unsatisfied.

Terrible service after four months wait

Ali. This is absolutely the most terrible general practitioner I've encountered. I've been waiting four long months without receiving any response whatsoever.

Dr willis helped me out today

On November 3rd, I received a callback from Dr. Willis, who was incredibly compassionate when discussing my hernia issue, which is a secondary concern to my current deep vein thrombosis (DVT). He meticulously explained everything and recommended a physical examination. Upon arriving at the practice, I waited briefly before being seen. He assessed the hernia and determined it requires surgical repair, promptly scheduling an appointment within a fortnight. Additionally, he provided a medical certificate, arranged consultations for smoking cessation and weight management. Dr. John Willis truly exemplifies the best of medical professionals, demonstrating remarkable kindness and dedication. During the same visit, the nurse administered my flu vaccination. She was wonderfully warm and personable, instantly putting me at ease. Overall, their approach made my entire medical experience pleasant and comfortable. My sincere appreciation, Dave Hughes

Worst restaurant I've ever visited

How much longer can this disaster of a business continue to operate?

Kindest team I've ever met

Exceptional employees who truly show compassion. Anyone criticizing this place is just complaining without justification, in my honest opinion 💖

Worst medical experience of my life

Complete medical disaster from start to finish...

Dangerous doctor who doesn't listen

The absolute worst general practitioner I've ever encountered. These individuals show zero concern for their community or the well-being of their patients. THEY WILL COMPLETELY DISREGARD YOU, ultimately leading to increased health complications and potential additional illnesses. Atrocious & absolutely terrible ⚠️☣️WARNING☢️⛔️

Worst doctors ever with rude staff

These medical professionals are completely incompetent! You explain your symptoms, and their response is to ask YOU what you think is wrong - are you serious?!?! And don't even get me started on the front desk staff - their attitude is beyond terrible. I wouldn't recommend this practice to my worst enemy. These doctors should be utterly embarrassed by their pathetic excuse for healthcare. If I could give zero rating, I absolutely would! Complete frustration expressed!!!

Terrible surgery left me feeling betrayed

Extremely poor medical professionals and surgical procedures. Strongly advise against seeking treatment here.

Endless wait with unhelpful staff

Absolutely terrible reception and medical staff. You're instructed to call at 8:30 AM, only to be placed on hold as the 8th caller, and after half an hour, you've barely moved to 6th in the queue. By the time you finally speak to someone, it's 10:30 AM with no appointments available, forcing you to try again the next morning. The doctors are incredibly discourteous and completely lacking in empathy. I secured a phone consultation through 111 with no specific time given, just a vague promise of a morning call. The physician provided zero helpful advice and was shockingly dismissive, acting as if she were the sole medical professional in existence. She callously suggested I visit a walk-in center, completely ignoring her own professional responsibilities. She clearly needs to find a different career if she's unwilling to show compassion or support her patients. I absolutely would not recommend this practice. I'm definitely switching my general practitioner without hesitation.