The Wand Medical Centre

Morning call left me hanging

Just Unacceptable! I'm utterly dismayed by the state of primary healthcare these days. The moment you attempt to call at precisely 8:30 AM, you're greeted with an infuriating automated message claiming phone lines are overwhelmed, effectively shutting you out. I've reached my breaking point with this medical practice and am absolutely certain it's time to seek alternative care. I strongly advise everyone to steer clear of this general practitioner

Terrible morning wait times and rude staff

Steer clear of this medical centre at all costs. Their service is completely ineffective, and the staff displays an exceptional level of discourtesy. Attempting to schedule an appointment by phone in the morning is futile - the lines are perpetually jammed, and you're left hanging with no response. I persisted through days of frustration before ultimately deciding to switch healthcare providers. I've never encountered a more abysmal medical service - it truly defies description. Avoid registering here under any circumstances! This is a widespread issue where patients are systematically ignored and left without care. Absolutely do not engage with this facility - seek medical attention elsewhere!

Smooth booking with caring staff

Every employee was courteous, supportive, and competent. Scheduling an appointment was seamless, and they consistently provided guidance aimed at ensuring my best outcome throughout the entire process. I wholeheartedly endorse their services.

Endless waiting and no appointments

Absolutely terrible experience with scheduling. Nearly impossible to secure an appointment, and when you finally manage to get one, you're stuck waiting around for an hour or more. Completely avoid this place at all costs.

Rude doctors who don't listen or care

Hands down, this is the most terrible medical practice I've ever encountered. The physicians are incredibly disrespectful, and securing an appointment is nearly impossible. Fundamentally, they show zero concern for their patients or their medical issues. I strongly advise steering clear of this clinic unless you want to experience extreme frustration and potentially risk your health, as they seem completely indifferent to patient well-being.

Quick help when I needed it

Superb customer support with a courteous front desk staff who carefully heard out my concerns and promptly scheduled a follow-up call within half an hour. The entire interaction was seamless and highly professional from beginning to end.

Doctors gone, service falling apart

This medical facility was once top-notch, with exceptional staff and physicians. Recently, most of them have departed, leaving only a handful behind. The centre has dramatically deteriorated, now characterized by discourteous doctors and unhelpful new reception personnel. They've implemented a strict appointment-only policy, which seems uncommon among local practices. Telephone consultations are frequently unreliable, often requiring patients to chase follow-ups, and they're quick to cancel if you arrive late. Despite having a serious kidney infection, with a hospital electronic referral mandating an in-person examination, they failed to see me. Apparently, they consider a telephone call equivalent to a physical assessment, which is clearly inadequate. Their communication is equally problematic - when calling, you're placed in a seemingly endless queue before being abruptly disconnected. What was once an excellent medical centre has devolved into the worst I've encountered. As a result, I'm actively seeking a new general practitioner.

Doctors' attitudes ruined my longtime practice

Over my 16-year history with this medical practice, I've generally had positive experiences with previous general practitioners. However, I'm rating this review at 3 stars due to recent issues with newly arrived doctors who demonstrate poor communication skills. There's one physician in particular who consistently dismisses my concerns and becomes defensive when I express my frustration, even going so far as to label me as discourteous. The practice's quality has noticeably deteriorated since the departure of Dr Taylor and Dr Hamilton. In contrast, the clinical nursing staff remain exceptional and continue to provide outstanding care. Similarly, the reception team, with only a minimal number of exceptions over the years, have always been supportive and helpful. I want to emphasize that the challenges with appointment availability are not attributable to the reception staff.

Horrible staff ruined my surgery experience

Absolutely terrible surgical experience. The medical team's demeanor was incredibly unprofessional and disrespectful. I'm desperate to find a different surgeon. If there was a way to rate them lower than one star, I would definitely do so.

Ghosted by my healthcare provider

Absolutely dreadful healthcare experience. The physician is completely unresponsive and ultimately abandons their patients without any communication.

Caring doctors made my health check a breeze

The doctors here are exceptional, demonstrating genuine compassion and empathy. They provide incredible care and are undoubtedly the finest medical practice I've encountered. Their level of professionalism is top-notch, and their responsiveness is impressively swift. You can easily secure same-day appointments, which is fantastic. They also maintain thorough follow-up procedures for several weeks post-treatment. The reception staff are equally wonderful - friendly, courteous, and welcoming. Truly grateful for this outstanding healthcare experience.

Receptionist mocked me years ago

A decade ago, I sought a standard medical examination, only to be met with mockery from the front desk staff. They seemed to find the concept of a routine checkup absurd. Deeply discouraged, I avoided their practice for ten years. When I finally returned due to a cardiac concern, the interaction with their personnel proved even more anxiety-inducing than my health worry. My advice: find a different healthcare provider who treats patients with respect and professionalism.

Rude staff ruined my entire visit

Absolute nightmare of a medical facility. The staff's behavior is appalling and completely unprofessional. Their attitude is so terrible that it makes you want to lose your temper. I strongly advise against booking an appointment here - they will treat you with utter disrespect. Without a doubt, this is the most horrendous medical center in the entire United Kingdom.

Dismissive staff made me feel worthless

The personnel at this medical facility display a shocking lack of compassion, desperately requiring comprehensive training on patient interaction, particularly when dealing with individuals struggling with mental health challenges! Each time I seek assistance, I'm made to feel like I'm groveling for a personal indulgence! The quality of customer service in the United Kingdom has deteriorated to an utterly intolerable standard, and the situation continues to spiral downward, undermining people's dignity and disregarding their fundamental needs... but apparently, nobody seems to care!

Waited forever for a simple appointment

Getting an appointment at this medical center is like trying to summon a miracle. You'd practically need a magical wand and three wishes just to schedule a visit, and then hoping to be seen at the actual appointed time feels like another impossible feat.

Terrible wait time ruined everything

The front desk staff display an appalling attitude. Their customer service is completely unacceptable. I was forced to endure a ridiculous one-month delay in my service.

Rude staff and zero help with prescriptions

I would assign zero stars if possible, the personnel display complete lack of professionalism and courtesy, being understaffed is no excuse for doctors and reception staff to be dismissive and aggressive; despite having witnesses, including a senior housing association manager, during phone conversations about prescription collection, I was accused of fabricating information and denied access to my own prescription, the service is utterly deplorable, I strongly advise avoiding this medical practice entirely.

Years of caring support from my doctors

Throughout my medical journey, this practice has consistently demonstrated exceptional care, particularly given the complexity of my health challenges. Their physicians have been remarkably responsive to my medical history and personal insights, consistently displaying a comprehensive approach that combines detailed information, genuine compassion, and unwavering professionalism - a standard maintained by every doctor I've encountered here. The front desk team equally contributes to the positive experience, always greeting patients with warmth, courtesy, and genuine friendliness. I feel truly fortunate to have found such a dedicated healthcare team.

Pharmacy's broken and driving me crazy

Recently completely ineffective, unable to obtain prescribed drugs, phone lines are incredibly slow, and scheduling a consultation seems nearly unattainable, extremely aggravated, my relatives are experiencing comparable problems.

Endless frustration with morning appointment calls

I cannot recommend this GP practice to anyone seeking medical care. Attempting to secure an appointment has been an endless, frustrating ordeal. The staff displays a complete lack of professionalism and courtesy, showing zero interest in patient needs. Anyone searching for a reliable healthcare provider should absolutely look elsewhere. Every single time I attempt to schedule a consultation, I'm instructed to call precisely at 8:30 AM. When I diligently follow their guidance, I'm met with perpetually engaged phone lines. On the rare occasions I actually reach a staff member, they invariably claim no available appointments. This infuriating cycle repeated for four consecutive weeks, ultimately compelling me to seek medical services from a different GP practice.