The Wand Medical Centre
Poor! (87 reviews)
Poor! (87 reviews)
Feedback reflects a deeply divided patient experience at this practice, with significant operational and reception challenges offsetting positive clinical care from certain medical professionals. Appointment availability emerges as a persistent concern, with patients reporting difficulty accessing phone lines, lengthy waiting times for consultations, and restrictive booking systems that require early morning calls or in-person visits. Reception experience varies considerably, with multiple accounts of discourteous and dismissive staff behaviour, though some patients describe welcoming and supportive front desk interactions. Communication gaps are evident across several areas including follow-up procedures, prescription management, and responsiveness to patient inquiries, with some patients reporting unaddressed test results and inadequate clinical follow-through.
Where clinical care is praised, it centres on individual doctors and nursing staff who demonstrate compassion, attentiveness, and thorough patient engagement. However, these positive experiences exist alongside concerning reports of unresponsive physicians, poor diagnostic practices, and insufficient continuity of care. The practice appears to have experienced staffing changes that patients associate with service deterioration. Systemic issues around organisation, appointment scheduling, and phone accessibility consistently undermine the overall patient experience, creating frustration that extends beyond individual interactions to reflect broader operational inefficiencies.
Appointment
Reception
Cleanliness
Care
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Seen on time
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Feedback reflects a deeply divided patient experience at this practice, with significant operational and reception challenges offsetting positive clinical care from certain medical professionals. Appointment availability emerges as a persistent concern, with patients reporting difficulty accessing phone lines, lengthy waiting times for consultations, and restrictive booking systems that require early morning calls or in-person visits. Reception experience varies considerably, with multiple accounts of discourteous and dismissive staff behaviour, though some patients describe welcoming and supportive front desk interactions. Communication gaps are evident across several areas including follow-up procedures, prescription management, and responsiveness to patient inquiries, with some patients reporting unaddressed test results and inadequate clinical follow-through.
Where clinical care is praised, it centres on individual doctors and nursing staff who demonstrate compassion, attentiveness, and thorough patient engagement. However, these positive experiences exist alongside concerning reports of unresponsive physicians, poor diagnostic practices, and insufficient continuity of care. The practice appears to have experienced staffing changes that patients associate with service deterioration. Systemic issues around organisation, appointment scheduling, and phone accessibility consistently undermine the overall patient experience, creating frustration that extends beyond individual interactions to reflect broader operational inefficiencies.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Samiul H.
6 years ago
Excellent!
Caring team despite long wait times
They have consistently supported my family throughout the years! There's room for enhancement, and I believe they are aware of this. Scheduling an appointment can be challenging, yet they are genuinely striving and provide an exceptional service to the local community.
M. S.
7 years ago
Bad!
Terrible customer service after multiple calls
Avoid attempting to contact them via telephone at all costs.
24/7 G.
7 years ago
Bad!
Terrible wait times and unhelpful staff
The personnel display a discourteous and irritating demeanor, scheduling appointments seems impossible due to constantly congested phone lines, and the wait times are excessive. Patients must endure more than an hour in the waiting area before seeing a physician, which is incredibly exasperating. The front desk staff only adds to the overall unpleasant experience.
Rosey B.
7 years ago
Bad!
Impossible to book an appointment
No matter how many times you try calling over three consecutive days, scheduling an appointment seems impossible.
Lina L.
7 years ago
Excellent!
Kids got top-notch care from Dr Amin
The reception team was incredibly supportive, and Dr. Fahad Amin delivered outstanding treatment for my children. I'm truly grateful for their exceptional service x
Tina S.
7 years ago
Excellent!
Professional care when I needed it most
This surgical experience was outstanding. The reception team demonstrates remarkable warmth and attentiveness, especially during moments of patient anxiety. My general practitioner is truly remarkable.
Miss N.
8 years ago
Bad!
Horrible wait at 8:30 with zero help
I'm planning to file a complaint with the Care Quality Commission due to the absolutely terrible patient treatment I experienced. I arrived at 8:30, stood in line, and when I finally reached the front, they informed me no appointments were available. The reception staff were incredibly discourteous and unhelpful.