The Weardale Practice
Average! (22 reviews)
Average! (22 reviews)
Feedback reflects a mixed experience with notable strengths in clinical care and courteous interactions alongside significant challenges with appointment access and communication. Patients consistently report difficulties securing appointments, with the online booking system frequently unavailable and reception staff directing patients to complete forms at specific times that quickly reach capacity. Telephone contact also presents barriers, with lengthy wait times and calls going unanswered without follow-up messages. Communication gaps between staff members have caused frustration, and some patients describe reception interactions as lacking empathy.
Where patients have accessed care, clinical quality and staff warmth are frequently praised, with several noting that the standard of care and attention provided justifies waiting times. The digital booking system, when functional, is described as straightforward. However, concerns about continuity of care have emerged, with some patients noting inconsistency in support across different team members. Cancellation notification procedures and changes to prescription request processes have also generated confusion.
The practice demonstrates capability in responsive service delivery when systems function smoothly, with examples of rapid callback and appointment scheduling. However, systemic issues around appointment availability, online system reliability, and reception responsiveness appear to be creating barriers that prevent some patients from accessing care altogether.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with notable strengths in clinical care and courteous interactions alongside significant challenges with appointment access and communication. Patients consistently report difficulties securing appointments, with the online booking system frequently unavailable and reception staff directing patients to complete forms at specific times that quickly reach capacity. Telephone contact also presents barriers, with lengthy wait times and calls going unanswered without follow-up messages. Communication gaps between staff members have caused frustration, and some patients describe reception interactions as lacking empathy.
Where patients have accessed care, clinical quality and staff warmth are frequently praised, with several noting that the standard of care and attention provided justifies waiting times. The digital booking system, when functional, is described as straightforward. However, concerns about continuity of care have emerged, with some patients noting inconsistency in support across different team members. Cancellation notification procedures and changes to prescription request processes have also generated confusion.
The practice demonstrates capability in responsive service delivery when systems function smoothly, with examples of rapid callback and appointment scheduling. However, systemic issues around appointment availability, online system reliability, and reception responsiveness appear to be creating barriers that prevent some patients from accessing care altogether.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Peter S.
7 years ago
Excellent!
Online booking makes appointments straightforward
An excellent and progressively improving medical practice. While appointments occasionally run behind schedule, the standard of care and attention provided has been outstanding and justifies any waiting time. The digital booking system is straightforward to use, and I would welcome further development of these online services.
Г๏вīก J.
9 years ago
Bad!
Staff training cancelled appointment without notice
Attended an appointment on a Thursday afternoon at the scheduled time, only to find that the staff were unavailable due to training commitments. No prior notification was provided regarding the cancellation or rescheduling of the appointment.