The Wells Medical Practice

Phone queue long but quick appointment arranged

There was a considerable wait when calling to reach reception, however the callback from the medical team came through promptly and an appointment was arranged for the following day, which proved to be very helpful. As a consequence, my spouse is making good progress towards recovery. There are some minor administrative aspects that could be smoother, though these may well improve in due course.

Efficient and friendly from the start

I recently became a patient at this medical centre and I must commend how efficient, professional, supportive, and friendly the entire team is. The service has been excellent and I would highly recommend it to others.

Booking system makes appointments unnecessarily difficult

The practice has moved to a new appointment system and the experience has been disappointing. The booking process involves completing an extensive form with questions that seem redundant or unclear, making it feel unnecessarily complicated. Additionally, the system doesn't allow for booking multiple appointments at once for different family members, which creates extra steps. Overall, the new system appears to have introduced significant barriers that make accessing care more difficult than before.

Long phone queues make booking appointments difficult

The clinical and reception staff are all excellent. However, securing an appointment can be challenging, with extended periods on hold that occasionally disconnect, requiring you to ring again from the beginning (which is frustrating when unwell). Parking is also problematic at times, partly because some patients do not park considerately within designated spaces. I am satisfied with my choice of practice, though I have concerns about how elderly and vulnerable patients manage to obtain appointments or find suitable parking nearby.

Practice removed me over insurance paperwork

The practice is difficult to reach by telephone. I was removed from the patient list after requesting a document for a personal matter, which the practice interpreted as an indication I had relocated. I was unable to discuss or challenge this decision due to the inability to make contact by phone. This has left me without a registered GP and unable to access my regular medication.

Quick and friendly flu jab appointment

Scheduled an appointment for a vaccination. The visit was quick and straightforward. The staff were welcoming and the service ran smoothly.

Good doctors who listen and care

I seldom leave reviews, but felt compelled to do so after noticing a particularly low rating, which I believed did not reflect the actual quality of care. The medical professionals here are competent and comparable to others I have experienced throughout my life.

E-consult option made things easier

I have consistently had positive experiences, and I particularly appreciate the online consultation feature.

Supportive team made me feel heard

This is an excellent practice where the clinical and administrative staff are genuinely supportive and helpful.

Receptionists handled our queries with genuine care

My spouse and I, one of whom is from overseas, cannot speak highly enough of the service we have received from this practice. At every level, from the reception staff who manage considerable daily demands, through to the clinical nursing team, and the medical practitioners, all demonstrate genuine care and accountability in their approach to patient support.

Receptionist booked appointment quickly and helpfully

Excellent initial experience at the Practice. The reception team were very accommodating and managed to schedule an appointment for my daughter promptly within several days. When I arrived at an incorrect time, the staff were flexible and arranged for my daughter to be seen by an available clinician instead of refusing the visit. We were called through quickly, and the clinician demonstrated professionalism, gave careful consideration to the issues I raised, and arranged an onward referral to another service, with written confirmation sent by email afterwards.

Call-back system makes booking easier

I believe this practice is exceptional. The recent appointment booking system works really well and the front desk staff have consistently been courteous and supportive. I find some of the other feedback quite puzzling as it doesn't match my own experience here at all. I have great respect for the clinical team. I feel fortunate to be a patient at this practice.

Hard to book appointments due to demand

It remains challenging to secure an appointment due to what appears to be consistently high demand throughout the day. When contact is finally made, availability typically extends several days ahead. This situation feels unsatisfactory.

Reception staff made booking easy for children

The reception team has consistently proven to be supportive and accommodating, making it straightforward to arrange appointments for my young children when required. The clinicians I have consulted with have demonstrated thoroughness, helpfulness, and a compassionate approach to care.

Friendly receptionists made switching surgeries easy

I recently relocated to the area and I'm very pleased with my new GP practice at Abbey Court. The reception team are courteous, welcoming and easy to speak with. I would suggest this surgery to others.

Helpful staff made the visit straightforward

Excellent clinical team and very helpful support staff.

Prescription app and callback service work well

Following the integration of the two practices, there has been a noticeable enhancement in the quality of services provided. The ability to request repeat medications through the online platform is straightforward and convenient. The telephone callback system at reception eliminates the need to remain on hold, and callbacks are typically made promptly. The reception team members are approachable and offer genuine assistance. Obtaining an appointment with a clinician is straightforward, and consultations do not feel hurried.

Impossible to reach anyone at this practice

Extremely disappointing. Communication is very difficult to establish, with calls going unanswered and responses not forthcoming. Accessing appointments with clinical staff proves to be a significant challenge. The level of service would be considered unacceptable in most other business settings.

Reception staff finally showed genuine care

What a wonderful addition to the reception team! At last! The staff member sounds genuinely interested in helping patients!

Impossible to reach by phone or appointment

This practice does not meet the required standard for patient care. Getting in contact by telephone proves extremely challenging, and arranging a consultation with a clinician is remarkably difficult to accomplish. Seeing someone in person is even more problematic. The practice appears to be underperforming across multiple areas.