The White House Surgery

Disastrous surgery experience: Avoid at all costs

Your experience at this medical facility sounds incredibly frustrating. It seems the appointment process is severely flawed, with long wait times and unfair queue management. Patients reportedly struggle to secure appointments, only to face further disappointment when they arrive. The practice of allowing certain individuals to bypass the line is particularly concerning, as it undermines the principle of equal access to healthcare. This unprofessional behavior likely leaves many patients feeling disrespected and undervalued. Such practices can erode trust in the healthcare system and potentially deter people from seeking necessary medical attention. It's clear that significant improvements in patient care and administrative processes are urgently needed at this establishment.

Frustrating kidney infection care experience

I recently had an appalling encounter with my healthcare provider. Following a consultation with a 111 doctor who diagnosed me with a kidney infection, I was instructed to submit a urine sample to the hospital prior to commencing antibiotic treatment. The doctor supposedly forwarded a report to my GP regarding the infection, but neglected to include the crucial detail about the urine sample. Upon visiting my GP's office, I was met with skepticism and dismissal. The receptionist refused to provide me with a sample bottle, implying that I was an unreliable source of information. It seemed that identifying the root cause of a recurring kidney infection - twice in two months - was deemed unimportant. Their justification for not consulting a doctor about my case was that they'd have to do so for everyone in similar situations, which left me wondering how many patients are caught in this bureaucratic limbo. While I acknowledge the 111 doctor's oversight in not documenting all the verbal instructions, I'm baffled by the lack of common sense in handling my situation. There's an established fact: I have a kidney infection that requires investigation before antibiotic treatment, yet I must take antibiotics to prevent kidney damage. The apathy displayed by the medical staff is deeply distressing. I spent an entire evening at urgent care yesterday due to the unavailability of urgent appointments at my GP's office, and it appears to have been in vain. The emotional toll of this experience has left me in tears, feeling utterly helpless. I'm perplexed as to what benefit they believe I'd derive from an unnecessary urine test. As a loyal patient of 11 years, I've never demanded superfluous tests. It's disheartening that they would assume I'd fabricate such instructions from a doctor.

Frustrating GP surgery denies crucial care

Obtaining a consultation at this medical practice is an exercise in frustration, with seemingly arbitrary and unreasonable requirements. The staff appear to lack empathy and compassion, consistently denying patients the opportunity to see a doctor. This forces individuals to resort to calling emergency services, who then redirect them to the hospital's emergency department. After enduring an exhausting five-hour wait, patients receive only temporary care. The emergency physician emphasizes the critical need for subsequent examinations by a general practitioner and provides specific guidance. However, despite these urgent recommendations, the medical practice continues to refuse appointments, leaving patients in a precarious and potentially dangerous situation.

Urgent care denied: Toddler's whooping cough ordeal

I dialed the number and found myself on hold for an agonizing 28 minutes. When I finally got through, I desperately explained that my 3-year-old had been battling a persistent cough for more than three weeks. We'd already consulted the pharmacist twice, but her condition hadn't improved. To my dismay, I was simply advised to contact 111, as there were no appointments available - not even emergency slots for a young child! It later transpired that my daughter was suffering from whooping cough. This medical practice is clearly falling short of meeting its patients' needs, leaving us feeling utterly let down and neglected.

Passport service confusion frustrates caller

I experienced a frustrating attempt to inquire about their passport signing service. Upon calling for a general inquiry, I was transferred between three different staff members, none of whom seemed confident in their knowledge of the service's availability. Rather than taking the time to comprehend my request or investigate further, they appeared to default to a negative response, leaving me with more questions than answers and a sense of disappointment in their customer service approach.

Clinic's appointment chaos: A frustrating ordeal

Six weeks ago, I reached out to schedule an appointment, only to be informed I'd be added to a list. Frustratingly, no follow-up occurred. Upon contacting them again, they offered a slot two weeks hence. However, upon arrival, I was told I had missed my appointment by 20 minutes due to their erroneous time communication over the phone. Consequently, I had to reschedule entirely. This establishment is utterly incompetent. The ordeal doesn't end there. The interminable phone waits for booking are exasperating. My spouse was bizarrely instructed to use their non-functional app rather than book via phone. Even an in-person attempt proved futile, with staff directing him to call at 8 AM the following day. Yet, when he did so, they contradicted themselves, insisting on app usage for bookings. This place is an absolute farce. If possible, I'd award them zero stars; even a single star seems overly generous for such abysmal service. Potential patients, heed this warning: avoid registering here at all costs.

Endless wait at unattended GP reception

Frustration mounts as the clock ticks past 10 AM, marking a full two-hour wait since arriving at 8 AM sharp. The reception area stands eerily vacant, devoid of any staff to address the mounting concerns. One can't help but wonder if there's a soul in sight capable of bringing order to this seemingly chaotic GP practice. The prolonged absence of assistance leaves patients feeling neglected and questioning the efficiency of the entire operation. Surely, it wouldn't be too much to ask for a friendly face to emerge and tackle the growing queue of weary visitors?

Elderly patient's phone nightmare at surgery

Navigating the phone system at this medical facility has proven to be an utterly frustrating ordeal, particularly for elderly patients lacking digital access. My 78-year-old mother, who relies solely on telephone communication, finds herself in an increasingly difficult position – surely, she can't be alone in this predicament. Today's attempt to reach the surgery left me exasperated; despite being first in the queue, I endured a 45-minute wait without any human interaction. Eventually, I abandoned the call, suspecting a malfunction in their telephone infrastructure. This level of inaccessibility is simply unacceptable. I implore the surgery to prioritize staffing their phone lines with real people who can promptly assist patients, ensuring that vital healthcare services remain accessible to all, regardless of their technological capabilities.

Repeated calls reveal registration confusion

The young woman phoned twice, informing me that I wasn't listed in their records. Her repeated attempts to contact me left me puzzled, as she insisted I wasn't registered within their system. This unexpected situation raised questions about the accuracy of their database and the potential implications of not being recognized as a registered individual.

Nostalgic critique of digital appointment systems

Ah, snagging an appointment these days! It's like you've got some sort of lightning-fast machine at your fingertips. Meanwhile, I'm stuck here with my trusty old clunker, reminiscing about the good ol' times when you'd simply ring up a real person to schedule your visit. Those were the days, weren't they? When a friendly voice on the other end of the line would pencil you in, no digital wizardry required. Now it's all about who can click the fastest, I suppose. Makes you wonder if we've really "progressed" or just traded one set of challenges for another.

Improved surgery experience: A patient's review

The recent enhancements at the surgery over the past couple of years have been truly remarkable. Scheduling appointments has become a breeze, and the online platform is now user-friendly, offering swift responses from medical professionals. While it was disheartening to bid farewell to Dr. Gami last year, as she was among the many exceptional physicians who served at both locations, there's a silver lining. I've observed a welcome consistency in seeing the same doctor for my concerns, which has significantly bolstered the doctor-patient rapport. The front desk staff deserve special mention for their warmth and willingness to go above and beyond. Their dedication to providing excellent service is commendable. I encourage the surgery to maintain this impressive standard of care and continue their trajectory of improvement.

Grateful patient praises Elsa's phone assistance

I'd like to express my heartfelt appreciation for Elsa, the wonderful staff member who assisted me over the phone with my parents' registration at The White Surgery. Her help was invaluable, and I'm truly grateful for the support she provided during the process. Elsa's kindness and efficiency made what could have been a complicated task much smoother. It's reassuring to know that such caring individuals are part of your team. Thank you, Elsa, for your exceptional service! 😊

Long-standing patient praises loyal surgery team

I've been a patient at this medical practice for nearly two decades, and there's a good reason I've stayed loyal all this time. Throughout the years, I've witnessed numerous transformations, yet the quality of care has remained consistently excellent. The dedication of both the physicians and support staff is truly commendable. Their unwavering commitment to patient well-being deserves high praise. Here's to many more years of outstanding healthcare! 👏

Rude receptionist mars positive doctor experience

The medical professionals at this establishment have consistently provided satisfactory care. However, the front desk experience leaves much to be desired. The receptionist's demeanor is notably discourteous and condescending, which is particularly perplexing given her apparent dearth of basic reasoning skills. It's a shame that such an encounter mars an otherwise competent healthcare facility.

Exceptional care: Dr Gami's outstanding service

Dr. Gami's exceptional care over the past year has been nothing short of remarkable. Her dedication to going the extra mile sets a standard that other physicians would do well to emulate. This practice is truly fortunate to have such an outstanding professional in their ranks, and her presence would be an asset to any medical team. We extend our heartfelt gratitude for your unwavering support and expertise, Dr. Gami!

Grateful patient praises Dr. Gami's care

I'm grateful for Dr. Gami's exceptional care. Their expertise and compassion made a significant difference in my experience. I couldn't be more appreciative of the outstanding treatment I received under their guidance.

Caring staff and knowledgeable doctors

The medical center has truly impressed me. The entire team exudes warmth and attentiveness, creating a comforting atmosphere. The physicians demonstrate exceptional expertise and precision in their work, instilling confidence in their patients. It's refreshing to experience such a high level of care and professionalism in a healthcare setting.

Positive impact of professional medical care

Medical practitioners consistently demonstrate their expertise and willingness to assist. Their dedication to patient care and professional demeanor are truly commendable.

Efficient scheduling and friendly staff

Scheduling and rescheduling appointments is a breeze, and the team's friendliness and expertise truly stand out. Their professionalism and warm demeanor create a welcoming atmosphere that puts clients at ease.