The White House Surgery

Worst hospital reception ever, seriously unprofessional staff

Do the front desk staff receive a bonus for being discourteous and dismissive? They come across as incredibly unprofessional and disrespectful. When you're employed at a medical facility, the bare minimum expectation is to maintain a courteous demeanor when addressing patient inquiries and concerns.

Welcoming dental experience with caring professionals

Warm and friendly personnel, immaculate medical facility

Terrible customer service from unhelpful receptionist

Front desk staff was utterly unintelligible and abruptly terminated our phone conversation without resolution

Compassionate Care at Its Finest

Every member of the medical team, from the physicians to the support staff, demonstrates exceptional interpersonal skills and treats patients with remarkable kindness. Their communication approach is truly outstanding and makes patients feel comfortable and valued.

Helpful staff make this place shine

Excellent service and support The entire team is committed to assisting customers and performing their jobs effectively

Terrible customer service from unprofessional healthcare provider

These people mock their customers, wasting half an hour of our time on a call just to inform us they're out of available slots. If we dare to visit their location, they ridicule us directly, claiming they exclusively conduct business via telephone.

Endless wait at unattended GP reception

Frustration mounts as the clock ticks past 10 AM, marking a full two-hour wait since arriving at 8 AM sharp. The reception area stands eerily vacant, devoid of any staff to address the mounting concerns. One can't help but wonder if there's a soul in sight capable of bringing order to this seemingly chaotic GP practice. The prolonged absence of assistance leaves patients feeling neglected and questioning the efficiency of the entire operation. Surely, it wouldn't be too much to ask for a friendly face to emerge and tackle the growing queue of weary visitors?

Very POOR

REALLY DONT KNOW WHAT HAS HAPPENED TO THIS SURGERY, EVERYTHING SEEMS TO HAVE GONE DOWN HILL, HAVING BEEN WITH THIS SURGERY FOR 20 -odd YEARS AND WAS EXTREMELY DISAPPOINTED AL ALL ASPECT OF TREATMENT FROM WALING IN AND GOING OUT , CONSIDERING I HAVE NOT SEEN A DOCTOR FOR 4YEARS AS I TRY AND KEEP MYSELF HAVING TO DO SO

Incompetent hospital staff creates frustrating patient experience

How long has this hospital been failing to answer phone calls? How much time and energy have they squandered with patients? It's well-known that GP phone appointments begin at 8 am. I attempted to book an appointment over three consecutive days. The first day at 8:40am, the system claimed I was too late. The second day around 8:20, again told I was too late. On the third day at 8 am, the same message appeared. Thinking I might be too early, I waited until 8:05 to call, yet still received the "too late" response! Frustrated, I visited the hospital directly. Upon arrival, I noticed staff in the office casually chatting instead of working. When I explained the phone system issue, the person responsible revealed that a white female employee's apparent busyness prevented opening phone appointments! Being in a unique situation, I wanted to document my three-day struggle to see a doctor. The doctor permitted video recording, but appointment office staff refused. Despite my attempts to communicate, they completely ignored me, preventing me from capturing evidence. When I tried entering their office to discuss the matter, I was unexpectedly blocked. They seemed to seize this opportunity to cause me maximum distress. The white appointment manager even pushed a stool at me and trapped me in a door. An elderly woman with mobility issues, also from the appointment office, watched the entire confrontation with an unsettling smile, as if observing a spectacle. Another older woman in the service office threatened to confiscate my phone! These interactions clearly demonstrate the hospital's abysmal service, revealing how lower-level management can create a hostile environment where those perceived as outsiders are systematically marginalized.

Terrible healthcare service that fails pregnant patients

This medical practice is absolutely terrible and should be avoided. My pregnant wife has been completely neglected - they refuse to see her or schedule her midwife appointment. Completely ineffective and unhelpful healthcare service.

Terrible service and rude staff at white house surgery

White House Surgery is hands down the most terrible medical practice I've encountered in Britain. Their level of service is abysmal, and the staff demonstrate an appalling lack of professionalism and basic courtesy. I'm not stopping at just being frustrated - I intend to escalate my complaint to the Care Quality Commission.

Terrible service and disrespectful medical treatment

Absolute worst surgical experience - scheduling is a nightmare, and when you finally arrive at Nilunber One, they blatantly disregard the queue and cut in line. What a terrible service.

Frustrating kidney infection care experience

I recently had an appalling encounter with my healthcare provider. Following a consultation with a 111 doctor who diagnosed me with a kidney infection, I was instructed to submit a urine sample to the hospital prior to commencing antibiotic treatment. The doctor supposedly forwarded a report to my GP regarding the infection, but neglected to include the crucial detail about the urine sample. Upon visiting my GP's office, I was met with skepticism and dismissal. The receptionist refused to provide me with a sample bottle, implying that I was an unreliable source of information. It seemed that identifying the root cause of a recurring kidney infection - twice in two months - was deemed unimportant. Their justification for not consulting a doctor about my case was that they'd have to do so for everyone in similar situations, which left me wondering how many patients are caught in this bureaucratic limbo. While I acknowledge the 111 doctor's oversight in not documenting all the verbal instructions, I'm baffled by the lack of common sense in handling my situation. There's an established fact: I have a kidney infection that requires investigation before antibiotic treatment, yet I must take antibiotics to prevent kidney damage. The apathy displayed by the medical staff is deeply distressing. I spent an entire evening at urgent care yesterday due to the unavailability of urgent appointments at my GP's office, and it appears to have been in vain. The emotional toll of this experience has left me in tears, feeling utterly helpless. I'm perplexed as to what benefit they believe I'd derive from an unnecessary urine test. As a loyal patient of 11 years, I've never demanded superfluous tests. It's disheartening that they would assume I'd fabricate such instructions from a doctor.

Frustrating GP surgery denies crucial care

Obtaining a consultation at this medical practice is an exercise in frustration, with seemingly arbitrary and unreasonable requirements. The staff appear to lack empathy and compassion, consistently denying patients the opportunity to see a doctor. This forces individuals to resort to calling emergency services, who then redirect them to the hospital's emergency department. After enduring an exhausting five-hour wait, patients receive only temporary care. The emergency physician emphasizes the critical need for subsequent examinations by a general practitioner and provides specific guidance. However, despite these urgent recommendations, the medical practice continues to refuse appointments, leaving patients in a precarious and potentially dangerous situation.

Urgent care denied: Toddler's whooping cough ordeal

I dialed the number and found myself on hold for an agonizing 28 minutes. When I finally got through, I desperately explained that my 3-year-old had been battling a persistent cough for more than three weeks. We'd already consulted the pharmacist twice, but her condition hadn't improved. To my dismay, I was simply advised to contact 111, as there were no appointments available - not even emergency slots for a young child! It later transpired that my daughter was suffering from whooping cough. This medical practice is clearly falling short of meeting its patients' needs, leaving us feeling utterly let down and neglected.

Passport service confusion frustrates caller

I experienced a frustrating attempt to inquire about their passport signing service. Upon calling for a general inquiry, I was transferred between three different staff members, none of whom seemed confident in their knowledge of the service's availability. Rather than taking the time to comprehend my request or investigate further, they appeared to default to a negative response, leaving me with more questions than answers and a sense of disappointment in their customer service approach.

Repeated calls reveal registration confusion

The young woman phoned twice, informing me that I wasn't listed in their records. Her repeated attempts to contact me left me puzzled, as she insisted I wasn't registered within their system. This unexpected situation raised questions about the accuracy of their database and the potential implications of not being recognized as a registered individual.

Worst medical experience ever terrible service

Extremely let down. If zero-star ratings were an option, I'd choose that in a heartbeat. My encounter with this medical practice was absolutely dreadful.

Elderly patient's phone nightmare at surgery

Navigating the phone system at this medical facility has proven to be an utterly frustrating ordeal, particularly for elderly patients lacking digital access. My 78-year-old mother, who relies solely on telephone communication, finds herself in an increasingly difficult position – surely, she can't be alone in this predicament. Today's attempt to reach the surgery left me exasperated; despite being first in the queue, I endured a 45-minute wait without any human interaction. Eventually, I abandoned the call, suspecting a malfunction in their telephone infrastructure. This level of inaccessibility is simply unacceptable. I implore the surgery to prioritize staffing their phone lines with real people who can promptly assist patients, ensuring that vital healthcare services remain accessible to all, regardless of their technological capabilities.

Clinic's appointment chaos: A frustrating ordeal

Six weeks ago, I reached out to schedule an appointment, only to be informed I'd be added to a list. Frustratingly, no follow-up occurred. Upon contacting them again, they offered a slot two weeks hence. However, upon arrival, I was told I had missed my appointment by 20 minutes due to their erroneous time communication over the phone. Consequently, I had to reschedule entirely. This establishment is utterly incompetent. The ordeal doesn't end there. The interminable phone waits for booking are exasperating. My spouse was bizarrely instructed to use their non-functional app rather than book via phone. Even an in-person attempt proved futile, with staff directing him to call at 8 AM the following day. Yet, when he did so, they contradicted themselves, insisting on app usage for bookings. This place is an absolute farce. If possible, I'd award them zero stars; even a single star seems overly generous for such abysmal service. Potential patients, heed this warning: avoid registering here at all costs.