The Whitswood Practice

Caring medical team delivers exceptional patient experience

The medical practice demonstrates exceptional attentiveness, and they've significantly enhanced their operations. The physicians and personnel are highly professional and streamlined. I'm thoroughly satisfied with the surgical center and the comprehensive care they provide.

Terrible experience with terrible customer support

Extremely disappointing and subpar customer service experience

Exceptional healthcare with compassionate and dedicated staff

Throughout my nearly decade-long relationship with this medical practice, I have consistently received exceptional healthcare whenever necessary. I want to express my sincere gratitude for their outstanding service. Both the administrative staff and medical professionals—including general practitioners, advanced nurse practitioners, and healthcare assistants—truly deserve high commendation. I wholeheartedly endorse this practice to anyone seeking quality medical care.

Terrible service that left me completely frustrated

Completely useless across all possible dimensions

Worst medical experience ever shocking gp treatment

I visited my general practitioner hoping to address my mental health concerns, but their response was shockingly unhelpful. They essentially told me to look up information online, which left me utterly bewildered. I'm questioning whether these medical professionals have any genuine empathy or if they're just automated machines programmed to shuffle patients from one place to another without real care.

Frustrating customer service with limited weekend support

I had been quite satisfied with their service until today (Sunday) when I attempted to use the messaging system by completing a brief form. However, since it's the weekend, I'm unable to submit my request. Previously, I could fill out a form at any time and expect a response when the office reopens.

Terrible healthcare service that completely fails patients

Absolutely the most terrible medical practice in Manchester! They completely ignore all patient inquiries, fail to process any paperwork, and never schedule follow-up appointments for health concerns! Avoid this place at all costs and seek healthcare elsewhere!

Terrible service harming vulnerable patients urgently

STEER CLEAR STEER CLEAR STEER CLEAR...absolute worst medical practice in Manchester. Unfortunately, I was forced to register my family here due to proximity. My elderly mother is enduring tremendous pain, and they can't even process her medication on time, despite ordering through the chemist a week in advance as they instructed. I've personally called the practice to inquire about the problem, and the receptionist suggested submitting a request - but I've already done this twice! There's no pending review, and it's a repeat prescription, so what's the holdup??? The receptionist refused to submit the request, so I contacted the chemist, who confirmed they've submitted the medication request. Yet here we are, two weeks later, and my poor mother still hasn't received her medication. This could be critically dangerous if the patient were on end-of-life, cancer, or heart medication, which I find extremely irresponsible. I don't blame the chemist, as they've shown me documented proof of their timely requests. The reception staff seem completely uninterested in patient care - what exactly do they do all day if they can't even process medication? This situation demands immediate investigation, and I'll definitely be filing a formal complaint. Suffering at any age is terrible, but watching a 93-year-old endure pain is absolutely heartbreaking. I will absolutely be changing healthcare providers. This practice needs to be shut down, as they clearly care more about profits than patient welfare.

Helpful team with flexible solutions

Excellent medical professionals who genuinely pay attention to your concerns and explore treatment possibilities that might not be standard practice.

Compassionate care and attentive medical professionals

Every visit has been exceptional, with compassionate physicians (like Dr. Kim) who genuinely strive to understand the root of your medical concerns, and a welcoming front desk staff.

Terrible healthcare experience with dismissive doctors

The front desk team is friendly, but the doctors severely lack compassion and fail to provide meaningful support for their patients. Their approach is coldly indifferent. During my recent consultation, the physician cut me off mid-sentence, hastily jumped to unfounded conclusions, and abruptly ended the appointment. I've never felt more marginalized and powerless in a medical setting. Individuals don't visit a general practitioner for entertainment; they come because they're experiencing genuine, pressing health concerns. It takes immense courage for some people to seek medical assistance, so when healthcare professionals dismiss their struggles, patients are at risk of further deterioration. That responsibility falls squarely on the medical staff. I must emphasize that this is not an isolated incident, but part of a pattern of unsatisfactory experiences with this practice's physicians.

Great local surgery with fantastic patient care

As a recent patient at this medical facility, I've been thoroughly impressed from the start. The registration process was swift and efficient, and the administrative team has been consistently friendly and supportive. I've appreciated the convenience of securing same-day consultations, and the physician I consulted was exceptional in their approach and care.

Terrible service ruins a potentially good medical practice

This general practice is absolutely dreadful. While the physicians are pleasant, the front desk personnel, particularly Sally, display an appalling sense of superiority over patients. I've personally witnessed this supposed manager condescending to patients and inappropriately gossiping about them with colleagues, which is completely unacceptable. Scheduling an appointment is an exercise in frustration. If you're looking to avoid being treated with contempt and experiencing difficulty booking a consultation, you'd be wise to steer clear of this medical practice.

Terrible medical practice with unprofessional staff

This medical practice is extremely poor, showing complete disregard for patient care. Dr. Kim and Zainab are particularly unprofessional, scheduling appointments but then barely allocating sufficient time for proper examination or discussion of medical concerns. I've been a patient here for approximately four years, and the only compassionate physician was Dr. Jabber, who has unfortunately departed due to the clinic's terrible management and attitude!!!

Friendly staff make shopping a breeze

Always incredibly supportive and ready to assist!

Terrible doctor with no care for patient wellbeing

Absolutely terrible healthcare experience. The medical staff seem completely indifferent to patient well-being and discomfort. I strongly advise against choosing this general practitioner due to their abysmal patient care. Scheduling an appointment is incredibly challenging, and even after securing one, you'll end up waiting around 40 minutes to actually see the doctor. Extremely unsatisfactory

Terrible healthcare service that failed me completely

Utterly frustrated that I cannot secure a telephone consultation with a physician during a critical and pressing medical situation! Their complete disregard for patient well-being and suffering is shocking. The level of service is absolutely unacceptable.

Terrible healthcare that fails local patients completely

Extremely disappointing healthcare support for residents, with zero availability for consultations when required. Best to seek medical services elsewhere and avoid this ineffective practice.