The Willesden Medical Centre

Helpful receptionist beats automated phone system

I had a positive experience with the reception staff member who assisted me. They were very helpful and accommodating. I found this interaction much more satisfactory than dealing with automated phone systems.

Friendly reception staff made me feel welcome

The healthcare professional I saw was excellent!

Helpful receptionist made the booking process smooth

I was assisted by a member of staff who was absolutely wonderful. They demonstrated remarkable helpfulness and considerable patience throughout my visit. The practice is fortunate to have such a dedicated professional on their team.

Reception staff were helpful and friendly

The receptionist at the front desk was very helpful and friendly during my visit today.

Receptionists made booking straightforward and friendly

Excellent experience! The front desk team were wonderful and very responsive.

Helpful staff made me feel supported

I have attended the local medical centre on several occasions. The team demonstrated helpfulness and professionalism throughout my visits. I am satisfied with the care received.

Friendly reception despite a busy morning

While the clinic was somewhat busy this morning, the service provided was of a high standard. The receptionist was warm and welcoming, maintaining a professional demeanor despite a challenging interaction with another patient. Their friendly approach and genuine smile made the visit pleasant. The clinical staff who assisted with my appointment were equally attentive and professional. My blood tests and vital signs were taken efficiently and without discomfort. I appreciated the care and attention shown by all team members involved in my visit today.

Phone system makes getting through difficult

I previously provided a five-star rating based on the quality of service I received. However, I have since reconsidered and am now giving a one-star review due to changes in their communication system. I find this new system to be highly problematic and counterproductive. It creates significant difficulties when trying to convey information or connect with someone directly by telephone. This has been a disappointing development.

Long-term patient feels welcomed by the team

I have been a patient at this practice for many years, and the staff members are genuinely delightful to interact with.

Felt listened to and properly understood

The doctor I saw was excellent. They listened to me carefully and explained my condition clearly, so I left feeling satisfied and with a proper understanding of what was discussed. The examination was thorough and professional.

Quick responses and helpful booking process

The practice consistently demonstrates helpfulness and promptness when it comes to scheduling appointments.

Welcoming practice where staff feel like family

This surgery has consistently demonstrated a warm and professional approach. Having been a patient for an extended period, I have developed a genuine sense of familiarity and comfort with the team. I am very satisfied with the care provided and would encourage the practice to maintain their high standards. Best wishes to everyone there.

Unexpected clinician left mental health concerns unaddressed

I attended an appointment at a local medical centre regarding my ongoing mental health concerns. I had arranged the appointment anticipating I would see a GP, but I was instead consulted by a Clinical Pharmacist. While I recognise this may have been appropriate given my current medication, I was not informed of this beforehand, which left me feeling surprised and let down. Although I am thankful that my medication was prescribed for a two-month period, I felt the consultation centred predominantly on the medication rather than my mental health condition and recent circumstances. I would have appreciated more discussion about recent events, potential triggers, and how I had been managing emotionally, but these topics were not explored in depth during the appointment. I also had concerns regarding privacy during the consultation. The door was left open at times, which made me uncomfortable when discussing sensitive mental health matters, as I was concerned that conversations could be heard by others in the vicinity. In summary, while I am grateful my prescription was renewed, I felt that my mental health concerns were not thoroughly examined or addressed in the manner I had anticipated from the appointment.

Friendly reception made the visit pleasant

Excellent experience, very satisfactory.

Appointment booked but no actual help provided

I seldom write negative reviews, but I must say my experience at this GP practice has been deeply disappointing and has caused me considerable stress. As a patient with a chronic metabolic condition, I contacted the surgery about a skin growth on my dominant hand in an area that experiences frequent contact with surfaces and everyday items. This proximity to my fingertip area was concerning to me due to potential irritation, transmission, and the impact on my ability to perform routine activities. Initially, the online system suggested I purchase over-the-counter topical treatments. However, due to my medical condition, pharmacies declined to dispense these products without medical oversight due to safety considerations. I communicated this clearly to the surgery in a subsequent message. An in-person appointment was subsequently arranged for the following week, which naturally created an expectation that I would receive appropriate care. I took time away from work to attend, only to be informed that the surgery could not offer treatment and that they "do not really deal with this type of issue". I felt the appointment could have been prevented with better prior communication. What troubled me most was the absence of clear direction or alternative options. The clinician suggested covering the growth with adhesive tape from a hardware store, which did little to reassure me given my underlying health condition and the concerns I had previously outlined. Unfortunately, this has not been an isolated incident. I have also experienced ongoing difficulties with adjustments to my medication regimen, including repeated postponements and inadequate coordination between the practice, hospital services, and the dispensary. This has created unnecessary anxiety regarding a matter that is clearly time-critical for someone managing my condition. I recognise the NHS faces significant challenges and staff are stretched, but patients should still expect transparent communication, appropriate guidance, and not to feel undervalued or passed between services without resolution.

Friendly reception made the visit pleasant

A very reliable healthcare facility. I'd also like to express appreciation for the reception team member who was consistently pleasant and enjoyable to interact with.

Friendly reception made the visit pleasant

Excellent experience

Support that made a real difference

Felt supported and was genuinely grateful for the assistance provided.

Courteous staff who really listened to me

Thank you very much, the staff members were very courteous and appeared to be particularly attentive and helpful throughout my visit.

Reception staff made me feel genuinely cared for

I feel very fortunate to have been a patient at this medical centre for almost seven years! The clinician I see is truly brilliant, and I must say, the phlebotomist who draws my blood has a magical touch — it's nearly pain-free! I can't remember their name, but they're the one I always request when having blood taken. I also want to give a shout-out to two wonderful staff members who really went the extra mile: the receptionist who assisted me during my recent visit. It's a pleasure to visit a GP practice where staff smile and genuinely care about patients. Besides those mentioned earlier, this GP service has certainly improved. Overall, this is the best GP surgery I've attended since moving to England!