The Willesden Medical Centre

Helpful reception staff made booking easy

Excellent level of service and evidence of positive ongoing development. Well done.

Friendly reception made me feel welcome

The healthcare professional demonstrated a warm and approachable manner during the appointment.

Reception staff made me feel welcome

I had a wonderful experience at the practice. The receptionist was excellent and made me feel welcome, and the clinician I consulted with demonstrated genuine empathy and attentiveness throughout my visit.

Reception and doctors provided consistent helpful care

It's a good service from reception through to the clinical staff. I have been attending this medical practice for more than 20 years and the support provided has consistently been very good.

Appointment details didn't match what actually happened

I had a telephone appointment arranged for me, but the subsequent experience was deeply disappointing. Upon reviewing the appointment details through the NHS app, I noticed the information recorded seemed inaccurate and confusing. The summary indicated that numerous questions had been discussed during the consultation, whereas my recollection was that only a couple of questions were actually posed, with the remainder appearing to be incorrectly documented. This situation has left me with concerns regarding the reliability of the clinic's record-keeping and documentation practices. The overall experience felt unprofessional, and I would hesitate to recommend this service to others.

Booking appointments through the app doesn't work

It is extremely difficult to secure an appointment at this practice. The online booking system that patients are directed to use consistently fails to function properly, and the practice does not appear willing to accept bookings made in person. Instead, patients are repeatedly instructed to wait for a telephone callback. If timely medical attention is required, the practice seems unable to accommodate urgent needs. The overall experience with accessing care at this facility has been deeply frustrating and falls significantly short of expectations for a responsive health service.

Felt listened to and treated with urgency

I had a wonderful experience at my appointment. The healthcare professional demonstrated genuine care, maintained high professional standards, and responded promptly to my needs. My health concerns were dealt with swiftly, and I obtained my prescription without delay. I felt valued and heard throughout the consultation, and everything was managed with both compassion and effectiveness. I would strongly recommend this practice.

Good communication and felt truly listened to

The healthcare professional was approachable and demonstrated good listening skills, making it easy to communicate during the appointment.

Reception staff were genuinely friendly and welcoming

The staff members at this practice are very pleasant and friendly.

Appointment limited to one concern only

I attended a medical appointment where I raised multiple health concerns, but was instructed to focus on just one issue. As a patient, I found this approach unhelpful and somewhat confusing. I also had concerns about how the appointment was documented. Upon reviewing the summary later through the patient portal, I noticed the record contained statements that I did not remember being part of our conversation. The notes included references to support being offered and rejected, which troubled me as I felt the documentation did not accurately represent what was actually discussed during the consultation.

Reception staff made booking straightforward and easy

The healthcare professional I saw was very pleasant and accommodating, taking time to explain matters relating to my health in a clear way. I was impressed by the quality of care provided. The reception team were also very courteous and friendly, making me feel welcome. This medical centre offers a good standard of service.

Felt listened to and well cared for

I had an excellent experience at my GP practice. The clinical staff demonstrated genuine care and professionalism, and I felt heard during my consultations. The reception team were particularly kind and helpful throughout my visits. I would highly recommend this practice.

Friendly reception staff made me feel welcome

The care provided was excellent and everything went smoothly. The female staff members were treated with great respect and professionalism, and the clinical team were wonderful. Special appreciation goes to the reception team for their outstanding service and welcoming manner.

Staff were helpful and attentive throughout

I appreciate the support provided by the entire team and the assistance offered by the staff members who helped me during my visit.

Receptionist made booking quick and easy

The reception staff member was friendly and addressed my question efficiently. The receptionists at this practice are consistently welcoming.

Clean practice with friendly reception staff

The practice maintains excellent cleanliness standards and the team creates a welcoming atmosphere. I would suggest this surgery to others.

Friendly Staff, but That Lift Is Terrible

The front desk staff are incredible, the physician and medical assistant we encountered were equally fantastic, and the pharmacy personnel were absolutely delightful. However, I have a major issue with the entrance elevator, which consistently frustrates me because it's perpetually non-functional. Lugging a baby stroller up and down the stairs is incredibly challenging and painful. If they could resolve this elevator problem, this would undoubtedly be the most exceptional medical facility anywhere.

Caring GP and Pharmacy Team in Brent

Dr Arben and this medical practice are absolutely top-notch in every possible way. I have zero complaints whatsoever. Their staff, overall service, and level of patient care are truly exceptional! Dr Arben is hands-down the most incredible physician I've ever encountered. The pharmacy team is equally brilliant - massive appreciation to everyone involved!

My Trusted GP Clinic for Years

The medical practice has consistently provided dependable and compassionate care. Whenever I required help, I received prompt assistance, and the physicians were exceptionally professional and empathetic. In summary, this is an excellent healthcare service that I've been using for an extended period, and I remain thoroughly satisfied.

Super Nice Staff on Tuesday Morning

Incredibly welcoming and warm! 😊