The Willesden Medical Centre
Great! (67 reviews)
Great! (67 reviews)
Patient feedback reveals a predominantly positive experience with the practice, though some operational challenges persist. Reception staff, particularly noted for their courtesy and responsiveness, consistently receive praise for their welcoming approach and willingness to assist with appointment booking and administrative queries. Clinical care is frequently described as professional and compassionate, with patients appreciating attentive listening, thorough consultations, and accessible digital appointment systems. The practice environment is generally well-maintained, and patients value the efficiency of services including on-site blood testing and prompt attention during visits.
However, some patients report significant frustrations with appointment access and scheduling processes. Concerns include lengthy phone wait times, delayed appointment availability, and recent changes to booking procedures that require form completion with uncertain response timelines. A small number of patients have experienced communication difficulties during consultations, citing rushed interactions and insufficient empathy in specific instances. Additionally, facility maintenance issues such as non-functional lifts and occasional cleanliness concerns in waiting areas have been highlighted as barriers to accessibility and comfort.
Overall, the practice demonstrates strong reception experience and care delivery for many patients, supported by responsive staff and efficient digital services. Addressing appointment scheduling efficiency and ensuring consistent quality in consultation communication would further strengthen the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient feedback
Track improvement over time
Export evidence for CQC inspections
Claim your profileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a predominantly positive experience with the practice, though some operational challenges persist. Reception staff, particularly noted for their courtesy and responsiveness, consistently receive praise for their welcoming approach and willingness to assist with appointment booking and administrative queries. Clinical care is frequently described as professional and compassionate, with patients appreciating attentive listening, thorough consultations, and accessible digital appointment systems. The practice environment is generally well-maintained, and patients value the efficiency of services including on-site blood testing and prompt attention during visits.
However, some patients report significant frustrations with appointment access and scheduling processes. Concerns include lengthy phone wait times, delayed appointment availability, and recent changes to booking procedures that require form completion with uncertain response timelines. A small number of patients have experienced communication difficulties during consultations, citing rushed interactions and insufficient empathy in specific instances. Additionally, facility maintenance issues such as non-functional lifts and occasional cleanliness concerns in waiting areas have been highlighted as barriers to accessibility and comfort.
Overall, the practice demonstrates strong reception experience and care delivery for many patients, supported by responsive staff and efficient digital services. Addressing appointment scheduling efficiency and ensuring consistent quality in consultation communication would further strengthen the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Abdulmalik M.
11 months ago
Excellent!
Dr. Kafayat Omikunle's Thorough Care
The service here continues to impress me every single time. I'm consistently served promptly without any unnecessary delays. The overall quality of care is outstanding. Dr. Kafayat Omikunle provided an exceptional consultation - she was meticulous, dedicated, and supremely professional. She truly stands out as an extraordinary healthcare professional. I want to express my heartfelt gratitude to Dr. Kafayat Omikunle, all the physicians, nursing staff, and the entire medical team at The Willesden Medical Centre.
Nur Z.
one year ago
Excellent!
Friendly staff helped me get seen quickly
An exceptional medical practice in terms of general practitioners. I'm consistently seen by the Doctor ahead of my scheduled appointment, even during waiting periods. This efficiency begins with the reception staff and extends to the nurses, doctors, and blood testing team. I want to express my sincere gratitude to all the wonderful professionals at this medical centre.
Julio C.
one year ago
Excellent!
Friendly Staff at Downtown Medical Center
Excellent primary care physician with a compassionate medical team that goes above and beyond to provide support and assistance.
Jean D.
one year ago
Excellent!
Friendly staff make every visit smooth
Throughout my long-standing relationship with this practice, the front desk team and administrative personnel have consistently demonstrated exceptional professionalism and responsiveness.
Francois F.
one year ago
Excellent!
Friendly Staff Helped Me Feel Heard
Exceptional staff who genuinely prioritize patient care and take the time to listen and attend to your needs
Kf C.
one year ago
Excellent!
Sheila at Willesden Medical Centre saved me
During my visit to Willesden Medical Centre for scheduling a new appointment, I encountered an exceptional staff member named Miss Sheila. Her professionalism was remarkable - she was incredibly efficient, direct, and compassionate. She assisted me wonderfully and was extremely helpful without unnecessary delays. I truly appreciate her excellent service. Thank you！
Anonymouse 2 years ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
PoorRespect
ExcellentSeen On Time
ExcellentExcellent service
I attended my appointment almost one hour late and they still have seen me,I was surprised myself,first time in my life that it happened and also the way the receptionist she rang me and spoke to me about my delayed,the stylist scarf receptionist is the most kind receptionist I have ever meet in a medical centre in UK,she was so considerate,so kind with a high level of amiability,with a lot of education/polite manners and so much empathy and attention towards the patient and at the same time very professional ,she made sure it was possible to commit my appointment,that’s involving professionalism,as a patient I really appreciate it this type of caring aptitude and it’s very helpful for people we suffer painful health conditions,someone should give her a reward,she definitely make it easy for the patient,I was so glad to meet her, I definitely received the best gentleness, thanks .