The Willows Medical Centre

Online messaging made switching surgeries straightforward

I recently relocated to the area, which meant I needed to register with a new medical practice. Since I had been with the same surgery for many years, I was understandably apprehensive about making the change. However, I have found this practice to be excellent. The registration was simple and efficient, and my ongoing medications were processed without any delay. When I subsequently needed medical guidance, I decided to use the online messaging system, and I was genuinely impressed with how well it functioned. As someone working full-time, I have always struggled to fit in face-to-face appointments, so having access to this digital option has been invaluable. I have only positive feedback about the practice overall, and this extends to all the clinical staff I have interacted with, who have been particularly helpful and professional.

Easy to get same-day appointments here

I have consistently received excellent care at this practice from all members of the team, including clinical staff, administrative personnel, and those who conduct blood tests. Appointments are readily available, and it is possible to be seen promptly or obtain medical advice when needed. Despite having a complex medical background, the entire team treats me with compassion and ensures I have adequate time during consultations. I am genuinely appreciative of the standard of care I receive.

Long waits and difficult to reach by phone

Would give no stars if possible. Appointments typically run significantly behind schedule. The clinical staff came across as dismissive. Getting in touch with the practice is very difficult. Found it more helpful to consult with pharmacy staff, who appeared more knowledgeable.

Staff dismissal and ignored complaint follow-up

The staff displayed an unwelcoming manner, and concerns raised were not addressed. When attempting to schedule a consultation for a persistent matter, the request was declined without explanation at reception. A subsequent formal complaint submitted to the practice did not receive a response.

Staff who genuinely listen and care

Excellent healthcare professionals who provide attentive care for both myself and my loved ones. The team demonstrates genuine compassion in their approach.

Long waits and unhelpful reception staff

The quality of care at this practice has declined noticeably. Obtaining an appointment requires a lengthy wait, and the front desk team came across as unwelcoming and unhelpful during my interactions with them.

Long waits and difficult appointment access

I hope you can anticipate any health issues you might experience in advance, as the standard waiting period for appointments remains consistently lengthy. The emergency appointment system appears disorganised, requiring multiple attempts to reach the line before joining an extensive queue. The team members are pleasant when you eventually manage to access their services.

Consistent care and helpful pharmacy support

I have been a patient at this practice for many years and regularly see one particular clinician who is excellent. The team members are attentive and responsive to patient requirements. The pharmacy staff also demonstrate great competence in their role. While booking an emergency appointment may involve some waiting time on the phone, appointments are typically available the same day.

Consistent care from a trusted practice

My family and I have been patients at this practice since its opening and have consistently experienced excellent care from all members of the clinical and administrative team.

Friendly reception made the visit pleasant

Excellent healthcare facility.

Reception staff sorted my problem quickly

I would like to thank the receptionist who this morning was extremely helpful, polite and efficient as she dealt with a significant issue I had. I previously contacted another medical centre where I experienced a lengthy wait on the phone, which resulted in considerable frustration. When I eventually got through, I was simply given another number to contact. I then visited this practice and cannot praise the receptionist enough for resolving the matter for me. Thanks

Felt heard and taken seriously at appointment

My 5* rating is solely for the clinician I saw, who is an excellent GP and a credit to the practice...

Hard to get urgent appointments here

This is my practice and it's excellent unless you need to see a clinician promptly. You have to call within a specific morning window on the day you need an appointment, or book well ahead if you anticipate requiring care. Otherwise, you may end up attending an emergency department instead.

Appointments always running behind schedule

The practice consistently experiences delays with appointments throughout the day. Securing an appointment slot proves to be quite challenging.